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Lovely hotel and the staff is very eager to please, and would be five start however we encountered a few that didn't speak any English. Not a problem, especially if the hotel is up-skilling staff, it was just that sometimes we had to ask a couple times for things.
The rooms are generally nice if a bit tired in some (scuffs on the walls and furniture) and great shower. One of the best features is that the pool is one that is shared with the Grand Hyatt and is very nice (pool staff were also outstanding).
I recently had the pleasure of staying at this hotel and it was a delightful experience from start to finish. The staff were incredibly welcoming and accommodating, the room was clean and comfortable, and the amenities exceeded my expectations. I would highly recommend this hotel to anyone looking for a pleasant and enjoyable stay.
The hotel was of a high standard, however, there are signs of age, wear and tear, ie marks on the furniture and poor lighting. Generally a very pleasant stay, staff were all very friendly helpful and approachable, Concierge's were all very knowledgable. Good location great accessibility to Central and star ferry and 2 MTR stations are very local.
The service was top notch and excellent. The entire staff was very helpful with everything that I need. The rooms were exquisite with all the amenities.
From the moment we arrived at the hotel every aspect of our stay was a pleasure. This made our very short stop off in Hong Kong a very memorable part of our longer holiday.
We would not change a single thing about our stay. This great experience was in no small part down to the front desk team’s excellent service – every question and every interaction we had was easy and as frictionless as it could possibly be.
We are definitely going back!
The cleanliness and the bed quality are superb! The services from the staff are excellent! Wide choices of good-rated dining options in the neighborhood within walking distance.
Upon arrival i was informed that i had 300 dollars credit for food and drink ‘per room per night’, i have this in writing. I didn't want to eat at the hotel so we spent the credit in the bar (scrupulously calculating the bill) At check out i was asked to pay for these drinks, which where wonderfully overpriced. I showed the piece of paper which states ‘HK$300 per room per night’ and the receptionist said that that was her colleagues mistake (she thought the offer was 300 per stay) and that I would have to pay for most of these unwanted drinks. I pointed out that this was a printed document, not something that another person had said, and was extremely clear. She offered me another drink, but did not want to cancel the charge. She kept saying ‘Im sorry.’ While she loaded up the card machine. I ended up paying so i didn't miss my ferry.
Verified traveller
Stayed 3 nights in Jul 2023
6/10 Okay
James
Business traveller
29 Jul 2023
Liked: Amenities
Disliked: Property conditions & facilities
Hotel was great but for one important thing. The room was hot, musty and humid. It made the stay very uncomfortable.
We had an amazing stay at Renaissance. We travelled for business and the staff was just amazing at the hotel. Very accommodating and made our stay seamless. The pool facilities and sauna were great after a long day. Chef at the breakfast buffet ensured that we were well fed and Samuel Tsang at the concierge went out of his way to help with our luggage and load it up for our taxi to the airport. Looking forward to staying again!