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Reviews of Mia Casa Hotel

3.5 out of 5
Mia Casa Hotel
2 Hau Wo Street, Kennedy Town, Hong Kong

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 131 reviews" "
Rating 8 - Good. 63 out of 131 reviews" "
Rating 6 - Okay. 26 out of 131 reviews" "
Rating 4 - Poor. 9 out of 131 reviews" "
Rating 2 - Terrible. 5 out of 131 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jack Lam
Very convenient in quiet neighborhood with friendly staff.
Stayed 7 nights in Sep 2022
Response from Miacasa on 21 Mar 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Waihung

Never mind. I have posted this review on google. ----- I am traveling to Hong Kong to visit my family. When I arrived at Hong Kong, it was really late at night. I didn't want to wake up my mom late at night so I decided to stay in a hotel for one night. Hong Kong has a system for inbound traveler. The goal is to make sure inbound travelers are clear of COVID before they can visit crowd places such as restaurants. When a traveler arrives at Hong Kong, they are assigned an "amber" health code which indicates they are not clear for all COVID testings yet. After 3 days, if the traveler continues to be tested negative of COVID, the health code will be changed to blue. I made a reservation to stay at Mia Casa Hotel for one night. Shortly after I completed the reservation, the hotel sent me a message telling me that they only accept people with blue health code. When I was looking at the hotel information at Expedia, this is not mentioned at all. Since all inbound travelers will have amber code, the hotel won't let me stay with them. However, I didn't know beforehand when booking on Expedia. At the same time, the reservation is not refundable. I feel like I have fallen into a trap. They won't let me stay and they won't refund me. After contacting Expedia a *few* times and waiting for over 2 weeks, the issue was resolved. But I would look somewhere else to avoid the trouble.
Stayed 1 night in Nov 2022
Response from Reservation Dept on 19 Nov 2022
To ensure the comfort and safety to the guests of Mia Casa Hotel, our hotel's policy is not to house any person under medical surveillance/restriction (for details pls refer to the https://www.coronavirus.gov.hk/eng/inbound-travel.html). We can however share your frustration on the incomplete information when booking through online agencies (in your case expedia.com), which unfortunately is beyond our control. All online travel agencies have very static format, and have not tailored for Hong Kong hotel operators to state "amber" or "blue" health code acceptance function. Only after receipt of booking confirmation from online agency, can we send reminder to the agent that we only accept guests with "blue" health code. As with online booking, we do not have direct communication with guest, so we are at the mercy of their effectiveness in communicating the IMPORTANT message. We fully understand the system can caused oversight and/or misunderstanding, so we do full refund to any guest that cannot stay because of "amber" code, But here again it's at the agencies' hand, as the money taken from you is in their pockets, so the refund can only be processed by the online agencies which usually takes them between 2-3 week. We are sorry that you had an unpleasant incident and we would recommend you to contact the hotel directly in future to clarify any question. We have again sent out message to expedia to prompt them for refund, and hopefully you can get your refund soon. Please feel free to contact us if we can be of any help.

4/10 Poor

Rin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Receptionists seem very inexperienced and they are forgetful. They were discussing that they have messed up the previous clients room keys meanwhile they were assisting me to check in, they also couldnt allocate my booking and had to take my phone for the detail and then they also forgot to return me my phone until I asked. (Without apologizing). The whole check in process took me about 20 mins without any one ahead me. The cleaning staff started to clean the other rooms next to our room from 8am and the vacuum cleaner was extremely noisy. The cleaning staff also used the vacuum cleaner or the cart to hit on my room many times which I thought there was someone knocking my door. I couldn’t sleep or relax at all. The cleaning staff was also talking really loud on phone at the backstairs which I could hear it from the room. The hardware is fine but there are dirt and hairs at the crack and also under the bed and table. The location is nice and the food around is good too. But I definitely won’t stay in this hotel anymore due to these services and inexperienced staff, they need proper trainings.
Stayed 1 night in Jun 2022

6/10 Okay

marichel

Travelled with group
Disliked: Cleanliness
Stayed 1 night in Dec 2021

4/10 Poor

Florence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist not very friendly! Bath room drainage problem and flooding when you shower! TV signal very bad !
Stayed 1 night in Nov 2020

8/10 Good

Tsz Hong

Liked: Cleanliness, staff & service
Fair Stay
The room is more like a normal small apartment of Hong Kong. The room is clean and likely to see a bit of harbour.
Stayed 1 night in Sep 2020
Response from 酒店客房部 on 4 Nov 2020
Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Dirty and sting
Stayed 1 night in Jun 2020
Response from 酒店客房部 on 25 Jun 2020
非常遺憾帶給您不愉快的入住體驗，入住過程有任何問題都可以跟前天同事反映哦，期待下次您的光臨

8/10 Good

Verified traveller

Stayed 10 nights in Jan 2020
Response from Fred on 7 Feb 2020
Thank you for your review. It will be a pleasure to service you back again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Just what we required in this area of Hong Kong. Convenient for good transport links.
Stayed 20 nights in Dec 2019
Response from dl on 15 Jan 2020
Thank you for your review. It will be a pleasure to service you back again in the future

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from dl on 20 Nov 2019
Thank you for choosing Mia Casa for your stay in HK

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
ไม่สะอาดและ ไม่ทำความสะอาดให้เลย แก้วน้ำไม่เปลี่ยนอยู่3 คืน ผ้าปูไม่เปลี่ยน อยู่3 คืน ของใช้ในห้องน้ำไม่เติมให้เลยอยู่3 คืน ต้อนรับดีอย่างเดียว
Stayed 3 nights in Oct 2019
Response from DL on 10 Nov 2019
thanks for choosing Mia Casa hotel. your satisfaction is our motivation.

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
Stayed 6 nights in Oct 2019
Response from dl on 20 Nov 2019
thanks for staying in Mia Casa. we are looking forward to see you soon

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mia Casa is tu casa.
Great location in K-Town. Rooms small but comfortable and staff very helpful.
Stayed 1 night in Jun 2019
Response from Mia Casa on 3 Jul 2019
Hi Liam, thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip to Hong Kong.

8/10 Good

Nick, Taipei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property of MIA CASA is bright and clean, and bring a simple feeling to people.
Stayed 3 nights in Jun 2019
Response from Mia Casa on 3 Jul 2019
Hi Nick, thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip to Hong Kong.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Mia Casa on 13 Jun 2019
Thank you for your comment. We are looking forward to see you again in Mia Casa.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable priced room within the expensive part of Hong Kong
Stayed 1 night in May 2019
Response from Mia Casa on 13 Jun 2019
Thank you for your comment. We are looking forward to welcome you back.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2019

6/10 Okay

Pok Man Susanna

Disliked: Staff & service
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MRT subway station, as well as to Airport coach bus stop. Area has nice shops, bars and coffee shops. Hotel is a good value.
Stayed 4 nights in Feb 2019
Response from Lewis WONG, Hotel Manager on 20 Feb 2019
Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip. Regards, Lewis WONG, Hotel Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Poor cleanliness, pricey for facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good​ location​ and​ clean​ room.​ its close to mtr station.
Stayed 2 nights in Jan 2019
Response from Ronnie TUNG, Hotel Manager on 1 Feb 2019
Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was for business very good stay
Stayed 1 night in Jan 2019
Response from Ronnie TUNG, Hotel Manager on 1 Feb 2019
Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip hotel great
Stayed 1 night in Jan 2019
Response from Ronnie TUNG, Hotel Manager on 30 Jan 2019
Thankyou for choosing to stay at Mia Casa and your review. look forward to seeing you in the near future

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a business trip Hotel was great
Stayed 1 night in Jan 2019
Response from Ronnie TUNG, Hotel Manager on 1 Feb 2019
Thank you for your review. We are glad to hear that you are happy with your stay. It will be a pleasure to service you back again for your next trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Ronnie TUNG, Hotel Manager on 30 Jan 2019
Thank you doe your positive feedback

8/10 Good

D

Liked: Cleanliness, staff & service
GOOD BASIC HOTEL LOCATED CLOSE TO HKU.
Stayed 2 nights in Jan 2019
Response from Ronni TUNG on 10 Jan 2019
Thank you for choosing to stay at Mia Casa and your review. Look forward to seeing you in the near future.

6/10 Okay

Loraine

Liked: Staff & service, property conditions & facilities
Great location in Kennedy Town
Great location for me, room a good size, however very basic amenities ( no tea/coffe/spoon etc). My second visit room was extremely noisy ( maybe near AC plant) and noisy neighbour.
Stayed 2 nights in Dec 2018
Response from Ronnie TUNG, Hotel Manager on 7 Jan 2019
Thank you for your feedback. I'm regret that your experience did not meet your expectations. I will share to department concerned to further improvement & more be careful in this problem.

8/10 Good

Loraine

Liked: Staff & service
Great Kennedy Town location
Great location for me and room a good size, however very noisy AC and very basic room amenities. Very close to train station which is always a bonus.
Stayed 7 nights in Nov 2018
Response from Ronnie TUNG, Hotel Manager on 7 Jan 2019
Thank you for your feedback. With regards the noisy AC, please allow me to apologies. I will share to department concerned to further improvement & make careful in this problem.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception people. Clean room. 24 Hr receptionist available.
Stayed 1 night in Nov 2018
Response from Ronnie TUNG, Hotel Manager on 3 Jan 2019
We appreciate your sharing comments. Look forward to welcome you back again with a best attention you in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like It
It's nice, comfort and great stay for.
Stayed 1 night in Nov 2018
Response from Ronnie TUNG, Hotel Manager on 3 Jan 2019
Your feedback is very important to us. We appreciated your sharing your comments. Look forward to welcome you back with a better serve you in the near future.

6/10 Okay

Jim, Gillies Bay, B.C.

Liked: Cleanliness, staff & service
For starters it is a very small room, however there is a good sized closet and a shelf over the bar fridge to place things. There is a space under the bed to store a large suitcase. The bathroom is small but functional. The bed was firm and comfortable. Danny at the front desk was very pleasant and helpful. It was good value for the cost..
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 6 nights in Oct 2018

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A budget choice
its a small hotel with a little view of sea if u stay in upper floors.The room condition is not bad but the bathroom is tiny. the MTR station just 10 minutes walk
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thrill hotel, clean,comfortable and convenient.
The room was super clean and big by Hong Kong Standard - a queen size bed, bench space, two chairs, a sink, lots of built-in cupboards, a bar fridge and a microwave oven. Tuck your suitcase under the bed and there was space to move around the room for two people. The bathroom was small but practical. TV was not working well but we were out all day. The rooms on higher levels may have a view of the quiet side of the harbor. Close to public transport and there was a bus closeby going directly to the airport. Lots of coffee shops, eating places and pubs, and very safe at night time. Will definitely stay here again.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Yen Neo Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is small but is alright for Asian size , room is clean, safe and convenience location about 5min walk from Kennedy town station exit C , walk straight down to the road just at the left corner of the 3rd lane, many entries, bakery , Tim sam stores and convenience store m. We can see the Smithfield wet market and food center once you exit the station, the 3rd floor food center serve good and cheap food, also the nearby Tim Sam store serve quality food very crowded on weekend morning
Stayed 3 nights in Sep 2017

8/10 Good

kevin

Liked: Cleanliness
Stayed 6 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to transport and restaurants
A very neat and comfortable room in an extremely convenient location. Easy to travel anywhere via subway.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Not great ...
Room was extremely small. They advertised it as a standard double room but the bed really could only fit one person.

8/10 Good

Al, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice basic hotel, close to underground station
Little hotel, I was on the 8th floor, only has 3 rooms on that floor. Room has a sink, water heating pot, a hot plate, a microwave, a toaster and some knives, forks, teaspoons and kitchen utensils. Room is reasonably spacious by Hong Kong standard. Room was clean daily, staff were courteous and price is quite reasonable . A bit noisy in the morning, but it satisfied my needs, I would stay here again on my next trip to Hong Kong.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment style hotel
It's a good stay, nice price and nice room. The toilet was a bit small though. Overall it's really clean.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
below average
Room/bathroom both were too small, no amenities. Hotel should be rated 1* or less. Hotel is near to "Kennedy town station" within 10 minutes walk

8/10 Good

Janis, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient close to new MTR
Needed a hotel in Kennedy Town. Will definitely stay at Mia Casa next time. Good size room very clean. Only problem is that fridge froze everything. Easily fixed. Good service towels etc.

8/10 Good

Matthew, NYC

Liked: Staff & service, property conditions & facilities, room comfort
Worth What You Pay for in HK
Room could ave been cleaner and better lit.

10/10 Excellent

Alison, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay at the Mia Casa
Just got back from a fabulous holiday in Hong Kong made even better by my stay at Mia Casa. The hotel is very compact and as all buildings in HK goes up rather than out. The room was spacious and luckily for me was only on the 5th floor of 20 (don't like heights!). It had a large double bed, fabulous shower - very powerful with both overhead and hand held sections. The room was cleaned every day. There was a small kitchen area along one side of the room with a microwave, grill, tea and coffee facilities, pots and pans and utensils - I could have eaten in every night if I wished. There was plenty of storage and a table top ironing board and iron. The staff were friendly and helpful and there was always someone on duty. It was very reasonably priced and I didn't have to pay the bill until I arrived, giving me the chance to cancel up to 2 days before I went. I would highly recommend this hotel

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
My stay at Mia Casa.
Ok. Average. Staff can be helpful but lack of quality control and consistency in the delivery of service.

4/10 Poor

Guest

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confused room type & poor service ever seen
Booked this hotel becoz of good comments are given on the Guest Review. However it's a bad experience of staying there and ever had such poor service and confused room types. I booked a Studio that is 450 Sq.ft. When getting the room, it is only 300 Sq.ft. I repeatedly raised out to the receptionist that hotel.com confirms my room is the bigger size but he insisted the smaller size was what I booked. I will not stay there anymore !

8/10 Good

A Traveller, Singapore

Liked: Property conditions & facilities
Simple apartment
There is a microwave in the room so you can do simple cooking. It is more like an apartment than a hotel