Lan Kwai Fong Hotel @ Kau U Fong

The hotel was well located for exploring Hong Kong and the staff were very friendly and attentive. The English language was well spoken and understood by staff which made things a lot easier. The check in process was easy and a free upgrade was offered which is as a nice touch. It was a dilemma though as we had book a room with a lovely view higher up and the upgrade offered us a larger room but much lower down with not any near as nicer view. We took the upgrade as we believed that the amenities and space would be more important. The room was clean and reasonably well equipped. You felt safe and things like robes and slippers are always nice but it was a little odd that the room had a kettle and I think two cups although these looked very decorative and ornamental and were nowhere near the kettle but there were no spoons, no tea or coffee or any other facilities anywhere in the room. Just a kettle and two ornamental cups. Acknowledged that the hotel provided complimentary tea on another floor but when you wake in the morning and want a drink, you don’t really want to get showered, dressed, hair done and then go to another floor to get a hot drink. I think the kettles need to be removed if the hotel doesn’t offer facilities in room or facilities need to be offered; not half facilities as this is more frustrating then none. The check out process was very simple and everything else was great. The drink facilities is minor but annoying and hopefully a simple fix for the hotel