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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
LCD TV

Guest reviews

4.2/5 Very Good
994 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Map

Explore the area

Popular LocationUniversity of Hong Kong8 min walk
Popular LocationHong Kong - Macau Ferry Terminal2 min drive
Popular LocationSoho10 min drive
AirportHong Kong (HKG-Hong Kong Intl.)35 min drive

Choose dates to view prices

  • Deluxe City View Queen Room

    3.9/5 guest room rating

    Room amenities

    • 20 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe City View Queen Room
  • Deluxe Harbour View Queen Room

    5/5 guest room rating

    Room amenities

    • 20 sq m
    • Harbour view
    • Sleeps 3
    More detailsDeluxe Harbour View Queen Room
  • Superior City View Queen Room

    4.6/5 guest room rating

    Room amenities

    • 20 sq m
    • City view
    • Sleeps 3
    More detailsSuperior City View Queen Room
  • Club Mountain View Queen Room with Club Lounge Access

    4.3/5 guest room rating

    Room amenities

    • 20 sq m
    • Mountain view
    • Sleeps 3
    More detailsClub Mountain View Queen Room with Club Lounge Access
  • Club Harbour View Queen Room with Club Lounge Access

    4.6/5 guest room rating

    Room amenities

    • 20 sq m
    • Harbour view
    • Sleeps 3
    More detailsClub Harbour View Queen Room with Club Lounge Access
  • Deluxe Harbour View Twin Room

    5/5 guest room rating

    Room amenities

    • 20 sq m
    • Harbour view
    • Sleeps 3
    More detailsDeluxe Harbour View Twin Room
  • Superior City View Twin Room

    4.4/5 guest room rating

    Room amenities

    • 20 sq m
    • City view
    • Sleeps 3
    More detailsSuperior City View Twin Room
  • Club Harbour View Twin Room with Club Lounge Access

    Room amenities

    • 20 sq m
    • Harbour view
    • Sleeps 3
    More detailsClub Harbour View Twin Room with Club Lounge Access
  • Club Mountain View Twin Room with Club Lounge Access

    Room amenities

    • 20 sq m
    • Mountain view
    • Sleeps 3
    More detailsClub Mountain View Twin Room with Club Lounge Access

About this area

Hong Kong

In the city centre, JEN Hong Kong by Shangri-La is in Hong Kong's Western District neighbourhood, an area with good airport proximity. Victoria Harbour and Hong Kong - Macau Ferry Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Soho and Lan Kwai Fong. Travelling with kids? Don't miss Ocean Park and Hong Kong Disneyland.

Visit our Hong Kong travel guide
Map
Popular Location

What's nearby

  • University of Hong Kong - 8 min walk
  • Hong Kong - Macau Ferry Terminal - 2 min drive
  • Soho - 10 min drive
  • Lan Kwai Fong - 14 min drive
  • Madame Tussauds - 25 min drive

Getting around

  • Hong Kong Sheung Wan Station - 3 min drive
  • Hong Kong Station - 3 min drive
  • Hong Kong (HKG-Hong Kong Intl.) - 35 min drive

Restaurants

  • Where to eat
  • Cafe Malacca – Restaurant offering Malaysian cuisine. Serves breakfast, lunch and dinner daily. Reservations required.
  • Lobby Bar – Serves light fare daily, happy hour available.
  • Club Lounge – Ocean-view rooftop bar. Open daily. Reservations required.

About this property

JEN Hong Kong by Shangri-La

Family-friendly Hong Kong hotel in Western District, walk to Victoria Harbour
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, coffee/tea in a common area and a seasonal outdoor pool. All 283 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences such as fridges and coffee makers. Other amenities available to guests include room service (during limited hours), free bottled water and hairdryers.
JEN Hong Kong by Shangri-La offers 283 forms of accommodation with a safe and complimentary bottles of water. LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Cleaning and safety practices

Enhanced cleanliness measures

Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas
Contactless check-in and check-out

Safety measures

Individually wrapped food options available for breakfast, lunch, dinner and through room service
Hand sanitiser provided
Masks and gloves available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking: HKD 350 per night
  • Limited parking spaces
  • Return airport shuttle (surcharge) from 11:30 AM to 4:30 PM
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 195.80 for adults and HKD 97.90 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Meeting rooms
  • Conference space (1033 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2 PM and midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Airport shuttle service is available from 11:30 AM to 4:30 PM
Fees may apply; contact the property in advance to make arrangements
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for HKD 350.0 per night.
Free cots (infant beds)

Payment types at the property

American ExpressJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: HKD 195.80 for adults and HKD 97.90 for children (approximately)
  • Airport shuttle fee: HKD 140 per person (one-way)
  • Self-parking fee: HKD 350 per night
  • Rollaway bed fee: HKD 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    On-site parties or group events are strictly prohibited. Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 7:30 AM to 5:30 PM
A car is not required for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Frequently asked questions

Can I cancel my reservation for free at JEN Hong Kong by Shangri-La and receive a full refund?
Yes, JEN Hong Kong by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Hong Kong by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JEN Hong Kong by Shangri-La?
As of 10 Jul 2020, prices found for a 1-night stay for 2 adults at JEN Hong Kong by Shangri-La on 11 Jul 2020 start from RM374, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has a seasonal outdoor pool. Pool access is from 7:30 AM to 5:30 PM.
Is JEN Hong Kong by Shangri-La pet-friendly?
No, pets are not allowed at this property.
How much is parking at JEN Hong Kong by Shangri-La?
Self-parking is available for HKD 350 per night. Limited spots are available.
What time is check-in at this property?
Check-in is from 2 PM to midnight.
What time is check-out at this hotel?
Checkout is at noon.
Does JEN Hong Kong by Shangri-La provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of HKD 140 per person applies.
Where is JEN Hong Kong by Shangri-La located?
This family-friendly Hong Kong hotel is located in the business district, within 1 mi (2 km) of Victoria Harbour and Hong Kong - Macau Ferry Terminal. Soho and Lan Kwai Fong are also within 2 mi (3 km). Hong Kong Sheung Wan Station is 25 minutes by foot.

Guest reviews

Overall score and ratings for JEN Hong Kong by Shangri-La

4.2
Very Good
5 - Excellent
416
4 - Good
450
3 - Okay
90
2 - Mediocre
23
1 - Poor
15
4.4
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.2
Property condition

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 6 nights in Jun 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Alan

    Very friendly and helpful staff and a comfortable saty

    Stayed 4 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jan 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Jan 2020