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Reviews of Stamford Gate Hotel

3 out of 5
Stamford Gate Hotel
Halkyn Rd, Holywell, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 78 out of 152 reviews" "
Rating 8 - Good. 45 out of 152 reviews" "
Rating 6 - Okay. 20 out of 152 reviews" "
Rating 4 - Poor. 6 out of 152 reviews" "
Rating 2 - Terrible. 3 out of 152 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Eve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stamford Gate hotel was exactly what we needed. Staff were super friendly and accommodating when needing anything. Super easy to get too and secure parking all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault it.
Stayed 1 night in Apr 2024

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good time had , food and service were excellent, very reasonable prices , believe the rooms are about to be updated , but are adequate at present, and very large ,will be back
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel staff very helpful
Stayed 1 night in Feb 2024

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - well worth a visit.
We had a lovely stay, all the staff were very friendly without being intrusive. We spoke to the manager who was very helpful. The food was well presented and good value.
Stayed 2 nights in Dec 2023

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

A

Stayed 1 night in Nov 2023

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, the breakfast was good and the room was good enough for a nights stay. Probably couldn't do more than 1 night, as beds and pillows were not particularly comfortable and the room was a little noisy, as the floor boards above were very creaky so heard the other guests walking around in their room until the early hours, so didn't get much sleep.
Stayed 1 night in Nov 2023

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tom the Bar Manager was wonderful. Very professional, friendly and kind! Made our stay really lovely!
Stayed 2 nights in Sep 2023

10/10 Excellent

jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm friendly welcome, gorgeous bar with log burning fires creating an inviting experience on a wet autumn day. Evening meal was excellent as was our breakfast. Rooms bit dated and we unfortunately had a noisy front room onto a busy main road which did keep us awake a bit during the night.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything good , food lovely, staff friendly , only stayed overnight went to funeral , the wake was there, but in better circumstances stay , and use as base to see lovely country side, We liked the Stamford gate, Linda from Cambridge.
Stayed 1 night in Oct 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Karol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food for a business trip
Suitable for a business trip away. The hotel was pretty standard fare but I must say the food was excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Dave

Stayed 2 nights in Sep 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly Good quality breakfast Room clean and perfectly adequate Only downside was that on checking i was asked to complete a paper form which was pretty much asking for the same information I had already completed online
Stayed 1 night in Sep 2023

4/10 Poor

Lorraine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lovely bar area but not nice bedrooms. Dirty, bathrooms, mouldy. Arrived to check in, all I received as a welcome was, did you book through Expedia. Room freezing cold, felt like it hasn't been used for ages, rang reception to ask for radiator to be put on. No answer, rang bar, they said they don't normally have heating this time of the year, but would turn it on. But it didn't come on so had a very cold night. Breakfast was basic, nothing special, juice, cereal, toast and fried breakfast. No pastries, fruit etc.
Stayed 1 night in Sep 2023

2/10 Terrible

Achut

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For start #No body was in reception for check in waited about 10 min to find someone to come. #The room we stayed was very noisy from the traffic at the front. # Asked for the alternative room as it was too noisy but the woman in reception wasn't interested # Breakfast was okay but took too long to get order and cook approximately 30 min wait . Seems like the 2 breakfast staffs are doing every job needed to be done in the morning so they are rushing for everything.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sandra

Stayed 1 night in Jul 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service
Great service and staff
Couldn’t ask for better service and breakfast was fantastic. Would stay again but would hope the bed is changed by then. Not very comfortable in room 6. That’s only Cristian but great food and reasonable
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Lyndon

Travelled with family
It’s Okay for one night
Room was okay, food pretty good, staff could be friendlier.
Stayed 1 night in Jul 2023

8/10 Good

Ebenezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

I

Travelled with group
Liked: Room comfort
All good except the toilet which didnt flush well.
Good location, near some beach hotspots, Free Parking and wifi was great. Beds clean and great breakfast. All was good for out stay except the toilets. There seem to be a blockage so nothing would flush down. We were given another toilet to use in another room which did eventually flush but it too did struggle. It looks like theres some central blockage.
Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a small family run hotel with a large restaurant. Room was large, clean and recently decorated. Bathroom was a bit dated. The cooked breakfast was excellent as was the americano coffee. The full range of items was too much to tackle and I was very full after half of what was on offer. Holywell is not well endowed with lots of restaurants so unles you want a drive of several miles you need to eat at the hotel. Evening menu is extensive, food quality, cooking and service are all good. Prices are reasonable for the area.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent room, nice and clean, very comfy bed. Staff very friendly. Great location
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, clean,and lovely people.
Stayed 1 night in May 2023

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder staff, stay and restuarant
Wonderful friendly staff who truely could not do enough for you. Food is amazing and very high quality and reasonably priced. My only critasum would be the rooms and bathrooms could do with some modernisation, however they are perfectly fit for purpose.
Stayed 1 night in Jun 2023
Response from Hotel Reception on 6 Jun 2023
Thank you so much for taking the time to leave us feedback from your recent stay. We are in the process of getting the rooms refreshed. We look forward to seeing you all again.

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was excellent.
Stayed 1 night in May 2023

6/10 Okay

D

Travelled with family
Disliked: Room comfort
Stayed 1 night in May 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Sergey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice comfy hotel, good breakfast heating did not work. room temperature was bearable, could have been warmer unfortunately wifi did not work and we needed it to plan next day travel. 4G on mobile worked, but very slow ..
Stayed 1 night in Apr 2023

6/10 Okay

craig

Stayed 1 night in Apr 2023
Response from Hotel Reception on 12 Apr 2023
Thank you Craig

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Apr 2023
Response from Hotel Reception on 12 Apr 2023
Thank you very much Alan for leaving us feedback. We are glad you enjoyed your stay

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from Hotel Reception on 12 Apr 2023
Thank you Debra for taking the time to leave feedback

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and breakfast was great. Excellent over night stay
Stayed 1 night in Feb 2023
Response from Hotel Reception on 25 Feb 2023
Thank you very much for taking the time to leave us feedback from your visit.

8/10 Good

Angharad

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed at this property for 3 nights and had a pleasant stay. This does not have the most up to date decore and there are some small bits which could do with some work i.e hooks on the back of the bathroom door was falling off and bathroom mirror was missing, however the room was spotless, had plenty of bedding, pillows and amenities like coffee and tea. The staff were amazing and really made out stay. They offered advice re: things to go and see during our stay and they were able to accommodate for our changing breakfast orders. Breakfast was nicely cooked and of good quality and they offered a great selection of cereals and juices. I, personally, would have liked the option of pastries as well however I still enjoyed what was on offer.
Stayed 3 nights in Feb 2023
Response from Hotel Reception on 25 Feb 2023
Hi Angharad, Thank you for taking the time to leave us some feedback from your recent visit with us. I have spoken with housekeeping and maintenance in regards to your comments to get these sorted. We look forward to seeing you again if your in the area.

4/10 Poor

sarah

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2023

8/10 Good

Debra

10/10 Excellent

Jimmy

Stayed 1 night in Dec 2022
Response from Hotel Reception on 25 Feb 2023
Thank you for taking the time to leave us feedback Jimmy. We are glad you enjoyed your stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Really good Customer service rooms Up to good standards And Clean The breakfast is cooked for Fresh really tasty
Stayed 1 night in Dec 2022
Response from Hotel Reception on 12 Apr 2023
Thank you Gary for taking the time to leave us feedback

6/10 Okay

Allan

Stayed 1 night in Dec 2022

8/10 Good

Brian

Travelled with family
Liked: Staff & service
Brian
Toilet seat loose, couple of Cellar spiders uder the hand basin. Very good service, food good, very large portions. Staff very friendly. Did not compain about anything as we were enjoying our stay.
Stayed 1 night in Nov 2022