Hotel Spa di Hitchin

"The staff are so lovely and very helpful."

"The staff were truly amazing. The room was a little dated and room had suffered 2 ceiling leaks. "

"As a regular visitor to Down Hall, it was another much enjoyed experience. "

"Staff were fantastic and my dad was given a wonderful welcome. The rooms and cleanliness and hospitality and warmth was outstanding. Thank you Magdelena and all the staff for making our stay so special. Thank you also to Daisy for organising the rooms to accommodate us as a group. My dad had a wonderful time. Breakfast was delicious "

"The mattress was heavily mouldy and in a very poor condition. The air in the room was terrible, with a strong and unpleasant smell. On top of that, the staff were unfriendly and not polite at all. Overall, it was a very disappointing experience, and I would not recommend this place."

"Staff were amazing and the setting unbelievable but the rooms are in real need of updating to a modern standard eg no bedside plugs or usb ports for charging devices and the bathroom I stayed in had mould and warped bits of wooden decor "