Hethersett Spa Hotels

"The room was big but not clean, the windows were very mouldy and bathroom doors very dirty. The breakfast was very poor in quality. It was the basic hotel breakfast, with the usual highly processes breads, cold dry bacon, and very dry / rubber looking eggs. I was honestly expecting a much better experience. The reception staff were wonderful, but the pool staff were clearly junior and very uninterested in helping customers. It took me 3 trips to be able to get all I needed to access the pool comfortably, instead of just telling me all I needed to know when I first arrived. They essentially told me I had to walk barefoot on across a filthy carpet to walk from the changing rooms to the pool and back because "that is what people do". I mean.. they would have just handed me a pair of slippers which the hotel has available for customers. This was very disappointing. The only high point is really the pool area. Water is very warm, I would say warmer than usual, and the area is very pleasant. However, I doubt I will be going back there."

"I enjoyed my stay and the staff looked after us."

"Hotel met our needs + nice being able to use health club facilities."

"H"

"Lovely little hotel complex. Staff gave us a call to check with us about dinner and arrival time which was very kind. We were given the disability access/family room when we had booked a standard double. There was an extra bed which took up a lot of space and the bathroom was a wetroom with a high toilet so very inconvenient for us and unfortunately not the comfortable night we were hoping for."

"I stayed here some years ago and was very impressed, however it is very tired and dated now, they are doing some renovations in some areas. Definitely not worth the money at the moment."