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The Park Hotel, Sure Hotel Collection by Best Western

3.0 star property
Travelers can enjoy a drink at the cozy bar or start their day with breakfast, knowing the attentive staff at this hotel will take excellent care of them.

Choose dates to view prices

The Park Hotel, Sure Hotel Collection by Best Western, near the city center, offers a daily manager's reception and in-room WiFi. Guests enjoy free self parking, luggage storage, and helpful staff while relaxing at the bar or dining in the restaurant.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar
The current price is RM364
RM436 total
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 12 of 12 rooms

Classic Room, Multiple Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Property amenity

Standard Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Property amenity

Superior Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Property amenity

Classic Room, 1 Single Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Classic Room, 2 Single Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Non Smoking, Garden View

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Property amenity

Junior Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Garden View

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Garden View

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Garden View

Highlights

Individually furnished
Individually decorated
Heating
Smart TV
Hypo-allergenic bedding
Renovated in 2025
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Denmark St, Diss, England, IP22 4LE

What's nearby

  • The Corn Hall - 3 min walk - 0.3 km
  • Diss Museum - 4 min walk - 0.4 km
  • Diss Mere Wildlife Garden - 5 min walk - 0.4 km
  • No 8 Marketplace - 6 min walk - 0.5 km
  • Victoria Centre Retail Park - 14 min walk - 1.2 km

Getting around

  • Diss Station - 3 min drive
  • Norwich (NWI-Norwich Intl.) - 57 min drive

Restaurants

  • ‪Ampersand Brew Tap - ‬3 min drive
  • ‪The White Hart Inn - ‬3 min drive
  • ‪The Oaksmere - ‬7 min drive
  • ‪Scole Inn - ‬5 min drive
  • ‪The Thatchers Needle - ‬3 min walk

About this property

The Park Hotel, Sure Hotel Collection by Best Western

Hotel remodelled in 2025 and located near Diss Mere Wildlife Garden
Located close to Bressingham Steam and Gardens, The Park Hotel, Sure Hotel Collection by Best Western provides a coffee shop/cafe, a garden and a bar. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and French cuisine. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), a bus station shuttle and secured bike storage
  • A banquet hall, a ballroom and a front desk safe
Room features
All rooms are individually furnished, and offer comforts such as premium bedding and laptop-compatible safes, in addition to perks such as free WiFi and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Highchairs, cots/infant beds and travel cots
  • Reusable coffee/tea filters, LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, shower/bath combinations and hairdryers
  • 43-inch Smart TVs with Netflix, Hulu and streaming services
  • Wardrobes/cupboards, digital channels and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Free secured self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:30 AM to 9:00 AM on weekdays and 8:00 AM to 9:30 AM on weekends; GBP 12.95 for adults and GBP 7.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Park Restaurant
  • The Old Barrel Bar

Things to do

  • Bicycle storage
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • High chair
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Picnic area

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Front entrance ramp
  • Handrails in hallways (100 centimetre high)
  • Handrails in stairways (100 centimetre high)
  • Lever door handles
  • No lift
  • Thin carpet in public areas
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 1 floor
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1900
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Renovated entire property - November 2025
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Reusable coffee/tea filters
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night.
Cots (infant beds) are available for GBP 15 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (25 December) Gala Dinner per adult: GBP 85
  • Christmas Day (25 December) Gala Dinner per child: GBP 50 (up to 13 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: GBP 45
  • New Year's Eve (31 December) Gala Dinner per child: GBP 45 (from 13 to 17 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: GBP 50
  • Valentine's Day (14 February) Gala Dinner per child: GBP 30 (from 4 to 13 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 12.95 for adults and from GBP 7.95 for children
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include window guards

We should mention

This property does not have any lifts
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transport to and from this property

Property is also known as

The Park Hotel
The Park Hotel Sure Hotel Collection by Best Western
The Park Hotel, Sure Hotel Collection by Best Western Diss
The Park Hotel, Sure Hotel Collection by Best Western Hotel
The Park Hotel, Sure Hotel Collection by Best Western Hotel Diss

Frequently asked questions

Is The Park Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Park Hotel, Sure Hotel Collection by Best Western?

As of 20 Dec 2025, prices found for a 1-night stay for 2 adults at The Park Hotel, Sure Hotel Collection by Best Western on 22 Dec 2025 start from RM 363.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Park Hotel, Sure Hotel Collection by Best Western?

Self-parking is free at this property.

What time is check-in at The Park Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Park Hotel, Sure Hotel Collection by Best Western?

Checkout is at 11:00 AM.

Where is The Park Hotel, Sure Hotel Collection by Best Western located?

Situated on a lake, this hotel is steps from Diss Mere Wildlife Garden and 2.6 mi (4.2 km) from Bressingham Steam and Gardens. The 100th Bomb Group Memorial Museum and Banham Zoo are also within 9 mi (15 km). Diss Station is 21 minutes by foot.

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Reviews

The Park Hotel, Sure Hotel Collection by Best Western Reviews

7.2

Good

7.8

Cleanliness

8.6

Amenities

8.6

Staff & service

7.6

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 11 out of 36 reviews
Rating 8 - Good. 9 out of 36 reviews
Rating 6 - Okay. 9 out of 36 reviews
Rating 4 - Poor. 4 out of 36 reviews
Rating 2 - Terrible. 3 out of 36 reviews

Reviews

8/10 Good

Laurina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!
Stayed 6 nights in May 2023

8/10 Good

David

It was a pleasant stay, room was comfortable, breakfast was good, staff were helpful and friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice hotel. Comfy bed nice room good facilities. Happy with my stay.
Stayed 1 night in Apr 2023

8/10 Good

Simon

Liked: Staff & service, room comfort

Ok for overnight business stay

Close to where I was working not used this hotel before ok for my needs good bar & restaurant
Stayed 1 night in Jan 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

All good friendly service excellent breakfast
Stayed 1 night in Oct 2022

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

The hotel is in a great location for Diss and it's restaurants and shops. It's seen better days and could use a lick of paint here and there but it's comfortable and good value.
Stayed 2 nights in Nov 2022

10/10 Excellent

Mary Ann

The outside was a bit scruffy but the room was ideal.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine

Not bad. a little dated and in need of a coat of paint in places but fine for a short stay. The breakfast was good.
Stayed 1 night in May 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional convenient for our needs. A little tired in places and needing the autumn leaves clearing . Otherwise very good with a good breakfast.

6/10 Okay

Robert

Disliked: Cleanliness, room comfort
Hotel did not have proper restaurant and the meals nothing like advertised on web site the outside beer garden needs a new fence and weeding did not enjoy our stay there
Stayed 3 nights in May 2023

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room we stayed in was in a poor condition and the bathroom in particular looks like it hasn’t been decorated for years. It certain didn’t feel like a 4 star experience.
Stayed 1 night in May 2023

6/10 Okay

Garry

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel nice , however , should wish to contact them prior to staying , tou got no chance .... They dont answer emails and the phone number advertised is no longer in service
Stayed 1 night in Jun 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable with issues

Much better than I was expecting. The room I was in was modern, clean and comfortable. Staff very friendly. The room was also well supplied with tea, coffee, hot chocolate and biscuits. Only downsides were 1) there is a ridiculously bright green emergency exit light in the room (for which they furnish eye masks) and 2) the walls are pretty thin and I was serenaded by snoring in the next room (for which they furnish ear plugs). The latter two issues do not make for the restful night's sleep one wants in a hotel so would love to rate the establishment more highly but these detract from the experience.
Stayed 1 night in May 2023

4/10 Poor

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
i booked a room for 3 adults and in our arrival we were given a room with one double bed, thankfully we checked before going to our event we’re booked to go to.the staff were helpful but it’s not really exceptable thst i had to bring that to there attention. it also ment that i was running late to where i needed to be. thankfully they found a small room for our 3rd adult but it wasn’t near our room
Stayed 1 night in Jul 2023

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely room, but eat and drink? Not so good.

The room was absolutely fine, up-to-date and comfortably equipped. During a heatwave, it was a real pleasure to be able to get the room to a comfortable temperature. BUT the tv wouldn't work, at all. A trendy, new "smart" set which said simply, for 3 days, "No signal". Unacceptable. Food: pleasant enough but unexceptional. The big problem in the restaurant/bar was that there simply weren't enough staff. Those we encountered we all lovely, helpful and efficient, but they were being asked to do far too much and the results were delays, long waits etc. Not so good.
Stayed 3 nights in Jun 2023

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service

You will not be afraid of the dark

Arrived to be faced with check in on a computer. Since the stay was booked through hotels.com for some reason all the addresses and contacts information was for hotels.Com. When I tried to update my contact info the system through me out. Twice. Luckily one of the barmaids helped me out and gave me a room key. The room was a newly refurbished one on the ground floor. Unfortunately the room had emergency lighting that had a bright LED shining all night and was not conducive to sleep. After a sleepless night we complained to the front desk which was now manned and got moved to an older room. No emergency lights and a good nights sleep was achieved. The staff were very helpful and pleasant throughout our stay. Breakfast was very good but we did not eat in the evening.
Emergency lighting in room.
Stayed 2 nights in Jul 2023

8/10 Good

Ekow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to our liking and the front-desk lady, Angela, was very helpful and pleasant.
Stayed 1 night in Oct 2022

2/10 Terrible

Louise

Stayed 2 nights in Aug 2023

10/10 Excellent

Graham

Stayed 1 night in Aug 2023

10/10 Excellent

Darren

Stayed 1 night in Jul 2023

4/10 Poor

Carol

Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Rachel

Stayed 1 night in Jul 2023

8/10 Good

cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Anthony

Stayed 2 nights in Jul 2023