Hertford Hotels with Swimming Pool

"Check in was OK although member of staff left the desk twice to check something about the booking and the room without explaining why...keeping a tired customer informed is helpful...she was just checking the room was ready. Stopped four nights...second morning note pushed under door advising us to contact reception as we had not paid!!!! They had credit card details and hadn't taken the previous day...! Room was not cleaned/refreshed unless we asked...only done twice in a four night stay. Ignore the automated check out email. We completed it on the fourth day only to be told we still owed for three nights even though we had already paid in full as above. Manager confirmed all paid and this was an automated email...need to updated their automated processes. Hotel was in a good location, clean, adequate but a little dated. We would have be quite happy with everything if check in had been completed properly, the room was refreshed daily without asking, and the automated system hadn't advised us we had a balance outstanding when we'd paid in full."

"The breakfast was alright. The staff at the breakfast area were good. "

"Long wait for check in and the pool area was a building site, but location was amazing."

"Incredible room and great staff. Made us feel very welcome and a lovely place to celebrate an anniversary "

"Had the best stay! The staff were very friendly and made the experience even better. Would definitely recommend."

"Everything about the hotel itself was great—clean, comfortable, and well-maintained. However, there was an issue with the booking through Expedia, as the hotel had not received our reservation. Because of this, we had to wait until the standard check-in time, even though we had requested an earlier check-in. This caused some inconvenience, but overall the stay itself was pleasant."

"Location was not ideal, but walkable.. Restaurants were amazing!"