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Reviews of The Palace Guest House

3.5 out of 5
The Palace Guest House
115 Bishop Gaul Ave, Harare, Harare Province

Reviews

7.0

Good

Rating 10 - Excellent. 52 out of 204 reviews" "
Rating 8 - Good. 58 out of 204 reviews" "
Rating 6 - Okay. 51 out of 204 reviews" "
Rating 4 - Poor. 21 out of 204 reviews" "
Rating 2 - Terrible. 22 out of 204 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Isabel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in general was good
Stayed 1 night in May 2024

8/10 Good

Tsepang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just good the service,place ,property
Stayed 1 night in May 2024

10/10 Excellent

Shame

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and convenient
Stayed 1 night in May 2024

6/10 Okay

Brian

Disliked: Staff & service, property conditions & facilities
Poor location
Stayed 1 night in Apr 2024

6/10 Okay

Albert

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The workers are so welcoming I felt welcomed But the toilets and bathrooms are leaking
Stayed 2 nights in Apr 2024

8/10 Good

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services.. Highly recommend the place
Stayed 2 nights in Apr 2024

4/10 Poor

Tatenda

Travelled with partner
Disliked: Amenities
Ventilation of the room I got was good and also reception team was amazing, they were so helpful. Bathroom hot water was on point, really enjoyed taking a warm shower. How ever the WiFi was super slow and later on it just stopped working till we checked out. The network wasn’t strong enough that we couldnt even use it for WhatsApp. During the night there was a lot of noise in the corridor, it was like a brothel through out the night and also cigarette smoke was coming in strong from the room next to us I think it was room number 4. These people are very noisy we didn’t even manage to sleep because they were making a lot of noise. We didn’t find the remote for the TV and also the speakers were not working so there was literally no volume on the Tv. When it comes to entertainment there is really nothing to offer
Stayed 1 night in Apr 2024

6/10 Okay

Lucy

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Amos on 7 Apr 2024
Thank you for your feedback we really appreciate your thoughts and support. We hope to see you soon.

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is just perfect
Stayed 1 night in Apr 2024
Response from Amos on 7 Apr 2024
Thank you for your feedback we really appreciate your thoughts and support. We hope to see you soon.

8/10 Good

Mike

Travelled with partner
Friendly environment
Stayed 11 nights in Mar 2024
Response from Amos on 7 Apr 2024
Thank you for your feedback we really appreciate your thoughts and support. We hope to see you soon.

6/10 Okay

Terrence

Travelled with partner
Liked: Cleanliness
I just loved the view
Stayed 1 night in Mar 2024
Response from Amos on 7 Apr 2024
Thank you for your feedback we really appreciate your thoughts and support. We hope to see you soon.

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the reception are was very warm and friendly. The in general was very nice. The units on the ground seem to be infested with rats in the ceiling..it was incredibly difficult to fall asleep cause of the scratching in the ceiling wall
Stayed 1 night in Feb 2024
Response from Amos on 7 Apr 2024
Thank you for your feedback we have to check our lower deck has no ceiling. We will make sure you would not feel or hear the same.

8/10 Good

Danny

Travelled with family, Business traveller
Liked: Amenities
The wifi reception was terrible
Stayed 2 nights in Feb 2024
Response from Amos on 7 Apr 2024
Thank you for your feedback. Which room were you in the Wifi is mainly dependent on what you are using and it's not for streaming. We will look into it.

6/10 Okay

Carly

Stayed 1 night in Feb 2024
Response from Amos on 7 Apr 2024
Thank you for your feedback we really appreciate your thoughts and support. We hope to see you soon.

6/10 Okay

Simiso

Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service enjoyed the tranquil morning
Stayed 1 night in Jan 2024

8/10 Good

Kaibos Irvine

Liked: Staff & service
Good and safe environment
Stayed 2 nights in Jan 2024

6/10 Okay

Kearabiloe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

Norman Mike

Stayed 1 night in Jan 2024

6/10 Okay

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic, affordable
Affordable but basic accommodation. Friendly staff. Some maintenance and renovation would make the rooms more pleasant. Limited television channels but we had good Wi-Fi reception. Overall it was OK for a 2 night stay
Stayed 1 night in Jan 2024

8/10 Good

Moses

Liked: Cleanliness, staff & service, room comfort
Decent Affordable Stay
This is a pretty decent place. Wi-Fi stronger in certain rooms so ask them for a room where signal is stronger. Food especially dinner is overpriced rather go to Avondale and get Chinese or Nando’s for half the price they charge. But no complain.
Stayed 8 nights in Dec 2023

4/10 Poor

Norman

Stayed 1 night in Dec 2023

8/10 Good

Curtis

Stayed 1 night in Dec 2023

2/10 Terrible

Shepherd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so dirty filled with cocroaches, the bathrooms are substandard and the bed was old and instead of having a double as requested i git a 3/4 bed.
Stayed 1 night in Dec 2023

8/10 Good

Musawenkosi

Business traveller
Stayed 1 night in Dec 2023

2/10 Terrible

Walter

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor service nobody cares weather theys guests , no cleaning detergent for toilets , no water , not enough information like where how to get curtains things . A self services guest without utensils to use no pots no stove no cutlery , no microwave , no TV working , just a bad and blankets
Stayed 1 night in Dec 2023
Response from Amos on 19 Dec 2023
Thank you for you for your feed back. We do our house keeping we do not want guests to be our house keepers, We are are not a self catering accommodation. Please pay attention to information on this Website. Your feed back is not truthful. learn to be honest you get help.

10/10 Excellent

Wandile

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy
Stayed 2 nights in Dec 2023

8/10 Good

primrose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tapfuwa

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Budget-friendly
A good budget-friendly guest house. It's not so fancy but cozy.
Stayed 4 nights in Nov 2023

6/10 Okay

Pakela

Stayed 3 nights in Nov 2023

6/10 Okay

Tapiwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lodge is clean and affordable. The rooms are a bit too small. Too much traffic in the neighbourhood, but that's out of their control.
Stayed 1 night in Nov 2023

2/10 Terrible

Ursilla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

Vanessa

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Wyanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities
The garden is very nice and cool to relax having drinks but the chairs and tables needs to replaced. Staff friendly and helpful
Stayed 1 night in Nov 2023

8/10 Good

Mellisa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Nov 2023
Response from Rutendo on 17 Nov 2023
Thank you for the feedback hope to see you again.Thank you

4/10 Poor

Bevington

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is run down. Mould on ceiling. Paint peeling off in the rooms. No air con. Out of 10 I give this place 2. The place was infested with coachroaches.
Stayed 3 nights in Oct 2023

6/10 Okay

prosper Mpumelelo

Its hot no aircon
Stayed 1 night in Oct 2023

2/10 Terrible

Biolah Tanatswa

Honestly this place was terrible for me, I booked online and arrived late in the evening, I got to the room the bedding was dirty and not ironed, floor had ants and cockroaches. Not to mention the staff , they were not friendly at all , I stayed for 2 days and no one came to check if I need any tissues or bathing gel or anything for that matter. There was only a small bathing gel to use one and the next year I used my own soap… poor service . I don’t recommend
Stayed 1 night in Oct 2023

2/10 Terrible

Siduduziwe

Travelled with partner
Disliked: Amenities
I hate it that we had to share a bathroom and there was a leakage in the toilet, and the water was running down to the shower . It was really not convenient 😒however the service was not pleasing at all , especially with the stuff members.
Stayed 1 night in Oct 2023

10/10 Excellent

Tonderai

Stayed 1 night in Sep 2023
Response from Amos on 17 Oct 2023
Thank you so much for your thoughts and support

6/10 Okay

Melody

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Leeroy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no tissue or towels in the bathroom,condoms in the drawers. loud music and sheets seemed dirty and unchanged
Stayed 1 night in Oct 2023
Response from Amos on 17 Oct 2023
Thank you for your review. We will make sure we attend to all this.

8/10 Good

Akshay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good
The rooms are nice and clean but there is no fans in the rooms so its very hot during summer, and there is many mosquitoes around, also no towels where provided.
Stayed 1 night in Oct 2023
Response from Amos on 17 Oct 2023
Sorry we got the fumigaters to attend to the mosquitoes and we hope this is sorted and will make sure towels are rooms in time. Fan uou should have asked from the reception

10/10 Excellent

Wadzanayi

Liked: Cleanliness, property conditions & facilities, room comfort
Superb!!!
It was amazing
Stayed 1 night in Sep 2023
Response from Amos on 17 Oct 2023
Thank you for your thoughts and support and your review