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Reviews of Kansuiro

3 out of 5
Kansuiro
88 Tounosawa, Hakone-machi, Hakone, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 25 out of 40 reviews" "
Rating 8 - Good. 11 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on Christmas Day. What an wonderful way to spend a cool day in an onsen. We wanted the experience to be authentic traditional Japanese way so we picked this Ryokan. The place is old and clean, very pleasant. Having a private onsen was very important to us so we paid more for it. The dinner and breakfast were great. It was not cheap, but the experience was worth it.
Stayed 1 night in Dec 2019

10/10 Excellent

Simon Kaspar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Historical Ryokan
A wonderfully historical Hotel in Hakone. It is the typical Ryokan with dinner and breakfast included so be ready to eat lots of fish. Food is good but maybe not as high standard as other places. On the other side the building and its outside onsen are fascinating. The location is good as it is close to Hakone station next to a river. However you don’t get Mountain View as you would in Gora for example. We loved the place staying with two small kids and grand parents.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful ryokan! They were very kind to upgrade our room before we arrived, we ended up staying in the Moegi room which is very close to the entrance and has a private bath. We arrived just after check in and not very many other guests so we were happy to have the public baths to ourselves while we used them, but there is also a family bath on the 3rd floor you can use privately, and you can use the outdoor baths privately from 10pm-4am for 30 mins each time. You do not have to book in advance to use these baths privately. Upon arrival were given a tour of this beautiful property
Stayed 1 night in Nov 2019

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vegan food was excellent
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Alex, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent traditional Ryokan and Onsen. Beautiful spot in Hakone next to the river. Delivers fully on a very traditional experience
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. One of the staff spoke good english and another spoke chinese which one of my friends was fluent in. They carried our bags to our rooms and were very friendly and helpful. The facility was very traditionally japanese and was a fun experience. The meal was interesting with many different pieces and they specially made courses for vegetarian and pescatarian members of our group
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Anna, Portland, OR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly beautiful and peaceful place to rest and rejuvenate our bodies after climbing Mt Fuji!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and exquisite stay, very comfortable. Very nice staff. The only ryokan that can provide vegetarian meals. Their dinners and breakfasts are huge, we eat a lot but we were so full after each delicious meal (note that traditional Japanese breakfast is savory no coffee).
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The host was extremely rude! Especially the front desk manager (a Japanese man) gave us dirty look when we approach them, and refuse to help us to call taxi when we leave the hotel. We had to ask another girl host to help us to call taxi ( and the desk manger kept telling her off and preventing her to help us). Also the hotel woke us up at 4:30 am one morning without any apologies. Overall I didn't enjoy our stay at the hotel and was really disappointed.
Stayed 2 nights in Jun 2019

10/10 Excellent

Templar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The in room dinner and breakfast service was excellent. The onsen in the room and the private bath options were amazing. The character and heritage of the ryokan was impressive
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very unique and memorable experience
This place is very very cool. It's definitely a real traditional experience, and we had such a relaxing time. The food platters were so impressive. The hot springs were relaxing and the perfect end to our trip. We had a hot spring tub in our room which was very nice to have. Just be warned, the futon bed situation is not the most comfortable if you are not used to sleeping on your back. Also, They enter your room a lot to serve tea and give food so just know when they are planning on coming. They came in at 7am to prepare for breakfast at 8, so you may want to plan to be awake before then. We did feel like it was a very unique experience however, so I would definitely recommend at least one night here.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Hisae

Stayed 1 night in May 2022

10/10 Excellent

Yu, Narashino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

keishi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
風情あって非常に良かった
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
歴史のある建物でしたが、整備されていてとても綺麗でした。スタッフの方もみなさんとても丁寧な接客でとても気持ちよく過ごすことができました。
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
お部屋からの眺めがすばらしく、癒されました。少し紅葉を楽しむには早かったのが残念です。 お部屋での食事が座卓なので、腰や膝が悪いときついです。食事の量は多すぎる所が多い中ちょうど良い感じでした。 外の露天風呂へ行くのに割と急な勾配の階段を登りますが、外履きのサンダルが滑って危ない感じがしました。 お部屋の風呂は気軽に入れるので堪能しました。
部屋からの眺め
Stayed 1 night in Nov 2021

10/10 Excellent

HAJIME

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
再訪したい名建築
Stayed 1 night in Nov 2021

8/10 Good

JUNICHI

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
素敵なところでした。またいきたいです
Stayed 1 night in Aug 2021

10/10 Excellent

??

Disliked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
江戸末期からの歴史を感じる素晴らしい旅館
古い旅館で畳です。椅子での生活に慣れている人には向いていません。伝統的な日本の経験をしたい人に向いています。部屋風呂も源泉掛け流しにいつでも入れる手軽さで素晴らしいですが、露天のお湯質は露天風呂にはかないません！
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿が歴史を感じものすごく素敵でした！ お料理も申し分ないくらい美味しく お風呂も何度も入ったくらい良かったです。 特に露天風呂！！ また伺いたいです
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お籠りにお勧めです。
お部屋のお庭に露天風呂があり、寝室と食事出来る部屋に分かれていたので、この時期、すっかり籠もって過ごすことが出来ました。お部屋係の方も親切で、夕食も美味しく頂きました。ひとつだけ言うとすれば、お料理が運ばれるタイミングが早く、少し忙しなかった事です。
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
日中交流の場
もっと歴史資料を見たかったです。日中関係で重要な人物が滞在されたところで、そういう交流についてのお話を資料として見せてくだされば良いと思います。
Stayed 1 night in Jul 2020

10/10 Excellent

SHOKO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フォトジェニック
箱根湯本駅から巡回バスが１時間に2本でていて便利です。歴史のある建物は想像以上にステキで、お風呂のみならず館内を探検しても楽しめました。歴史的建造物の好きな方は大満足だと思います。古いですがとても丁寧にメンテナンスされており、随所に歴史がありながらも当時としてはモダンであっただろうデザインがふんだんに見られ、素敵の一言です。お食事も美味しく、サービスも心地よく、素敵な滞在になりました。れきし帰りは箱根湯本まで歩きましたがあっという間でした。
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Shinji

大正浪漫
大正時代の建物は素晴らしい。温泉もいい。ただ、食事は、塩分が強くて、辛かった。
Stayed 1 night in Sep 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
意猶未盡的日式體驗
環境清幽舒適富, 旅館本身就是一座活的博物館 非常棒的日式體驗 地點位置也很好, 公車站牌就在出旅館不遠處
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old and worn, but very nice baths
The Ryokan is very old and seems quite worn and also smells really old. The service was excellent and the baths outstanding. The food looks impressive but is not really that tasty. A bit on the expensive side compared to similar accommodation in Japan.
Stayed 1 night in Apr 2019

8/10 Good

Katta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Yoshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
想像通りで満足でした。 接客、サービスも過剰でなくちょうど良かったと思います。
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
古き良き…とするか、微妙
Stayed 1 night in Dec 2018

8/10 Good

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
센과 치히로의 행방불명 모티브가 된 아주 고풍스러운 건물. 400년도 넘음. 히터가 중간에 고장나서 춥게 잔거빼고는 모두 만족. 저녁은 무조건 6:00 또는 6:30임
Stayed 1 night in Dec 2018