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Reviews of Hakone Kowakien TEN-YU

4.5 out of 5
Hakone Kowakien TEN-YU
1297 Ninotaira, Hakone, Kanagawa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1003 reviews" "
Rating 8 - Good. 159 out of 1003 reviews" "
Rating 6 - Okay. 37 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 13 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hakone Kowakien Ten-Yu on 29 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

kyung ju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hakone Kowakien Ten-Yu on 29 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Sean, Hillsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 27 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Johnny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, staff spoke fluent English and were very accommodating. The free amenities and hot springs were incredible. I would love to visit again in the future.
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 27 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are very pleased to hear that you liked the free amenities and hot springs.We are also happy to hear that you were satisfied with our service.We will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

10/10 Excellent

Yukiko, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foods are very good! Staffs are extraordinary good. They seemed they were always looking for something they could make us touching. We would like to say Takagi-san with Okami Team, YOU WILL BE A VERY GOOD OKAMI SOON! We'll come back again.
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 27 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are delighted to hear that you liked our food.In addition, we are glad to hear that you have been satisfied with our staff service. We appreciate your kind comment about our staff and will share them with her.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

8/10 Good

Sylvia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was good overall. The staffs are friendly and nice.
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 26 Apr 2024
Thank you so much for having stayed at Hakone Kowakien TEN-YU.We appreciate your review on your stay.We are highly pleased that you were satisfied with your stay.We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

10/10 Excellent

Lin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good onsen, polite and helpful staff. High recommended!
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 26 Apr 2024
Thank you so much for having stayed at Hakone Kowakien TEN-YU.We appreciate your perfect rating to us.We are glad to hear you that you enjoyed our onsen.We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay..We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 26 Apr 2024
Thank you very much for your stay at Ten-Yu on your wedding anniversary.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights and love that the facilities and amenities are so comprehensive, because when the weather was not in our favour, we still managed to enjoy the beautiful onsen, warm foot baths, pretty garden, live music, free flow beverages and the calming view from our spacious room. The bedding is absolutely comfortable and snug, and i slept so well. Even though the hotel is quite large, it manages to maintain a luxurious feel and generally quiet ambience. The breakfast is excellent! The choices and quality is great. There is a sheltered walkway to the neighbouring hotel Yunnesun which has a Family Mart.
Stayed 2 nights in Apr 2024
Response from Hakone Kowakien Ten-Yu on 20 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.Also, we are happy to hear that you liked the comfort of the bed in your room and you enjoyed the breakfast buffet.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite stay of our time in Japan- the hotel impresses in every way, and the number of things offered without additional cost makes it an excellent value as well. Highly recommend.
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 18 Apr 2024
It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
awesome view
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 18 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

6/10 Okay

Jeri

Liked: Cleanliness, staff & service
The room was very noisy with street noise and noise from rooms on either side of us. The room furniture was quite worn. The shuttle bus stopped at 1640 while we arrived later due to train issues. We had no means of communicating our late arrival, Expedia messages did not get delivered so we almost missed our dinner and were rushed through by Ten-Yu. Very difficult to find the hotel from Gora station in the dark and rain. Need signage at depot for after hours transportation. Lots of tourists diffusing the anticipated zen the hotel has potential for. We did enjoy the onsens, especially rotating venues every other day to enjoy the beautiful areas. Staff was very helpful during our stay.
Stayed 2 nights in Apr 2024
Response from Hakone Kowakien Ten-Yu on 15 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your review on your stay.We are very pleased to hear that you had a great ONSEN experience during your stay.Also, we are glad that you were satisfied with our staff service.We will continue to try our best to provide our guests with pleasant stay.However, we apologize for any inconvenience caused by the noise from the room next door and from the parking.We are making efforts to create the environment that is satisfactory to all the guests. If you have any concerns about your room, please feel free to call the front desk at any time.In addition, we apologize for any inconvenience caused due to the lack of information about the shuttle bus stop. We will improve the information of the shuttle bus stop to make it easier for the guest to access to our hotel.We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

10/10 Excellent

Ekta

Stayed 1 night in Apr 2024

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed for our honeymoon and were extremely impressed with the hotel. Our room was extremely spacious and having our own bath thay can be drawn with hot spring water was a huge plus. Unfortunately, you cannot enter the public onsen if you have tattoos, but we were still avle to make the best of it. Highly recommend getting the dinner and breakfast options!
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 14 Apr 2024
Thank you very much for staying at Hakone Kowakien Ten-Yu for your honeymoon trip.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay. In addition, we are glad to hear that you liked the private bath tub with hot spring in your room and you enjoyed the breakfast and dinner.The scenery always changes and you can see the different beautiful nature at our garden in every season.We hope your visit this time has been memorable and you would like to come back again in the near future. Hakone Kowakien Ten-Yu

8/10 Good

Lu

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We will continue to try our best to provide our guests with pleasant stay. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Neha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s one of the best hotels I have stayed in Japan. Beautiful property, friendly staff, private and public onsen, soaking area for feet, complimentary wine/coffee/tea/icecream in lobby, water park for kids, kids play area on 3rd floor. We all just loved this place. We took advantage of walking in the garden, cocktail lounge Can’t get any better than this. They also have a shuttle to Gora station. Wish we had stayed 2 nights and enjoyed the spa also.
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

10/10 Excellent

JIE QIAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staffs! Beautiful surroundings, tasty breakfast, and the facilitate well-maintained.
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay. In addition, we are also happy to hear that you liked the beautiful surroundings and you enjoyed the breakfast.We would also like to thank you for your kind comments about our staff, which we will share with all of our staff. We will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Hanghang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hot spring experience with beautiful mountain view.
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are very pleased to hear that you had a great ONSEN experience during your stay.We are also glad that you liked the beautiful Mountain View.The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

8/10 Good

Shaista

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your review on your stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We will continue to try our best to provide our guests with pleasant stay. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with wonderful staff.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.In addition, we are also happy to hear that you were satisfied with our staff service. And we will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

10/10 Excellent

Stas

Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 18 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with view of the mountains. Loved the spa and breakfast was amazing
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are very pleased to hear that you had a great ONSEN experience during your stay.We are also glad that you liked the breakfast and the view of the mountains.The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Chui

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and attentive service. In room onsen tub can be bigger. Kaiseki dinner can be better in terms of seafood culinary cooking methods since some of the seafood is fresh but tastes quite fishy. Would be better if we chose the plan with breakfast. Breakfast selection is great with sparkling wine, red and white wine. Lobby beverage and ice cream are nice for guests. First floor garden is very nice with several waterfalls. Public onsen has nice views.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone. We appreciate your review on your stay. We are glad to hear that you liked the first floor garden and breakfast and you enjoyed lobby beverage and ice cream.However, we apologize that we fell short of your expectations about Kaiseki dinner. Regarding the matter you pointed out to us, we will discuss with the manager of the restaurant and make efforts to improve with this matter. We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

10/10 Excellent

Kiyoe

Travelled with family
Liked: Staff & service, property conditions & facilities
Staffs service was excellent. Dining (both dinner and breakfast) experience was amazing! They offer beauty and great taste. I wanted to try everything but I was too full to finish. Onsen bath, sauna were nicely layout and enjoyable. Our room had a bathtub on the balcony, so we tried “ Ashiyu” feeling nice country air. My son really liked free ice cream after bath.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are very happy to hear that you liked the dinner and breakfast and you enjoyed onsen bath and sauna. We are highly pleased that you were satisfied with “Ashiyu” on the balcony and your son liked free ice cream after bath.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing public and private onsen. Rooms are clean and spacious. The staffs are very helpful and nice. The best breakfast buffet I've ever had. Recommend adding the dinner package to your booking, otherwise it'll be hard to make a reservation for dinner. Recommending this hotel to everyone thats going to Hakone.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you liked the breakfast buffet and dinner and you enjoyed the public and private onsen. In addition, we are highly pleased that you were satisfied with our staff service. And we will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

LAURA

Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Ghislain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is really nice, it’s worth trying 5th and of course 6th floor. Shuttle or regular bus stops in front of hotel. 10 mn bus to open air Museum ( you can walk there too). Gura station close and convenient to access cable car / ropeway for Lake Ashi ( and views of Fuji san if you’re lucky). If you don’t have dinner reservations there’s a Family mart nearby.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for staying with us and taking the time to share your feedback.We appreciate your perfect rating to us.We are very pleased to hear that you had a great ONSEN experience during your stay.We are also glad that you enjoyed sightseeing in Hakone.The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Kin Hung George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with wonderful staff. Delicious dining options and the hot springs are a joy to be in. Highly recommended to everyone!
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you liked the dinner and you enjoyed the hot springs. In addition, we are highly pleased that you were satisfied with our staff service. And we will continue to try our best to provide our guests with pleasant stay.The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Edy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Ryokan with private and public onsen with views and garden landscape- along with wonderful breakfast option. We loved our stay.
Stayed 2 nights in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.In addition, we're delighted to hear that you liked the private and public onsen with views and you enjoyed the breakfast buffet.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2024
Response from Hakone Kowakien Ten-Yu on 13 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! We loved the traditional clothes!
Stayed 2 nights in Mar 2024
Response from Hakone Kowakien Ten-Yu on 12 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are delighted to hear that you liked the traditional clothes.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Hakone Kowakien TEN-YU

10/10 Excellent

Elene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is slow at processing request.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 12 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We truly appreciate that you have shared your valuable feedback.We apologize for making you feel disappointed by slow at processing request of our staff.Your feedback is very much appreciated and surely helps us to improve our service. We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hakone Kowakien Ten-Yu on 12 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
The best place for vacation
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 12 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

10/10 Excellent

Romi

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Clean, good service, good quality food. Outdoor Onsen in every room.
Stayed 2 nights in Mar 2024
Response from Hakone Kowakien Ten-Yu on 12 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.In addition, we're delighted to hear that you liked the outdoor Onsen in your room and you enjoyed the food.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Donna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had the best stay at this Beautiful property. Service was top notch. Everybody was so friendly and helpful. Very Kid friendly. We loved the onsens and the fun water park connected to the property. The food was spectacular. They think of everything here to make you comfortable. We had a relaxing stay and hope to be back soon. Will recommend this property to everybody!
Stayed 2 nights in Mar 2024
Response from Hakone Kowakien Ten-Yu on 28 Mar 2024
It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your great review on your stay. We are highly pleased that you were satisfied with your stay.We are happy to hear you that you enjoyed the breakfast buffet and the Kaiseki dinner. We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay. We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible stay
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 28 Mar 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Yun, Johns Creek

Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 12 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 12 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Yun, Johns Creek

Travelled with family
Liked: Cleanliness, amenities
Meals are great.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 28 Mar 2024
Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are delighted that the food at our hotel met your expectations.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Chong Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay there and the staffs are very helpful. Room is big and spacious. Full of amenities to use and the onsen is delightful. The dinner we book is exotic and something new. Staff is extremely helpful and pleasant to help us take photos and explaining the dishes. The only downside for me is that the indoor onsen is facing the inner garden and not the mountain.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 28 Mar 2024
Thank you for having stayed with us at Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.In addition, we are very happy to hear that you liked the dinner and you enjoyed the onsen. We are also glad to read your warm words on our staff. We will continue to try our best to provide our guests with pleasant stay. However, we are sorry that the private bath did not meet your expectations as it faced the garden instead of the mountain. Your feedback is very much appreciated and surely helps us to improve our service.We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

10/10 Excellent

Wing Keung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great onsen resort
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 27 Mar 2024
Thank you for choosing our hotel for your recent stay and for sharing your valuable experience.We are very pleased to hear that you had a great ONSEN experience during your stay.We will continue to try our best to provide our guests with pleasant stay. We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone.Hakone Kowakien TEN-YU

10/10 Excellent

Robert, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Onsen hotel. Greatly exceed our expectations. Staff was friendly and helpful. We did the ryokan kaseiki dinner. A must to experience at least once!
Stayed 2 nights in Mar 2024
Response from Hakone Kowakien Ten-Yu on 11 Mar 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.In addition, we are happy to hear that you enjoyed the Kaiseki dinner.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Gold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous place except the pillows. They are too high for Asian statue.
Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 11 Mar 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.However, we apologize for the inconvenience caused by the uncomfortable pillows in your room. Your feedback is very much appreciated and surely helps us to improve our service.We hope to have another opportunity to welcome you again at TEN-YU and to exceed your expectations.Hakone Kowakien TEN-YU

10/10 Excellent

Lydia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel surrounded by nature and hot springs. Lovely amenities and facilities to enjoy during our stay. The food was delicious and staff was excellent.
Stayed 1 night in Feb 2024
Response from Hakone Kowakien Ten-Yu on 11 Mar 2024
It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu. We appreciate your perfect rating to us.We are very pleased to hear that you had a great ONSEN experience during your stay.In addition, we are happy to hear that you liked the amenities and the facilities and you enjoyed the food.We will continue to try our best to provide our guests with pleasant stay. The scenery always changes and you can see the different beautiful nature in every season.Thank you for choosing to stay with us and sincerely hope we will have the opportunity to welcome you back in the near future.Hakone Kowakien TEN-YU

10/10 Excellent

Ane Kvalheim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really exceeded our expectation. The rooms were huge, comfortable and charmingly Japanese. Loved the private onsen. The shared ones were amazing though - we loved it!! The food was incredible - crab for breakfast was such a treat. Great service and experience all around. We would definitely stay again - and so should you!
Stayed 2 nights in Feb 2024
Response from Hakone Kowakien Ten-Yu on 11 Mar 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are extremely happy to hear that you were satisfied with your stay and that we were able to meet both your expectations and needs throughout your stay.In addition, we are happy to hear that you liked the private onsen and you enjoyed the breakfast, especially the crab. .We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Brittany

Stayed 1 night in Mar 2024
Response from Hakone Kowakien Ten-Yu on 12 Apr 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are highly pleased that you were satisfied with your stay.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU

10/10 Excellent

Siu Po

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and food. Room is nice and clean, Onsen bath facility also very well maintained.
Stayed 1 night in Feb 2024
Response from Hakone Kowakien Ten-Yu on 9 Mar 2024
Thank you for choosing to stay with us on your recent visit to Hakone.We appreciate your perfect rating to us.We are glad to hear that we were able to provide you with a comfortable stay.In addition, we are happy to hear that you liked the food and our service and you enjoyed the Onsen.We will continue to try our best to provide our guests with pleasant stay. The view is one of the featured points of Ten-Yu and you can see the different great scenery in every season.We hope this Hakone trip becomes unforgettable and exceptional memory for you. We look forward to welcoming you back to our hotel again on your next opportunity to visit Hakone. Again, thank you for your assessment.Hakone Kowakien TEN-YU