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"Can’t beat the convenience when traveling into or out of Terminal 5. The hotel is beautiful, peaceful, extremely comfortable with wonderful rooms, fantastic spa, and an amazing breakfast buffet. "

"Great staff, clean, easy to schedule shuttles that show up on time, and the bar and restaurant accommodated us close to closing time. "

"The room was perfectly adequate for one night, but it did not have tea or coffee. However, a 24 hour multimix tea/coffee/chocolate dispenser, free, is available adjacent to reception. Don’t expect haut cuisine either. The dinner menu includes meat balls with pasta. I asked if I could have meat balls with mashed potato but no, the meals come prepacked so substitutions are not possible. The meal came with a small bowl of peas and if I was in charge of the kitchen I’d be embarrassed to serve them. I might as well have been chewing on old bus tickets. They were totally flavourless. And don’t get your hopes up for the bar They have a large selection of spirits but only two draught beers, one being a lager and the other another light beer, and I had been looking forward to a good British IPA or even a bitter! Over all, I’m glad that I was there for only one night."

"Everything was great apart from having to pay £24 for overnight Parking "

"Clean & welcoming, with friendly & efficient staff, the hotel is ideally situated for Terminal 5. The pod was new to us, but was easy to use & again, it was an efficient service."

"Reception staff were very helpful and provided clear guidance for the various public transport options. Breakfast was better than expected. Room was very quiet and just what we needed after a long day of travel."

"It was ridiculously small and claustrophobic. The shower is next to toilet with no shield and splashes on toilet. It’s maybe 9 1/2 sq ft including the bathroom. If two people sharing you have to crawl onto the bed as it’s wedged in so only access on one side. Ok just to sleep but not a room to hang out in. Hated the bathroom. Whole floor wet from shower"

"Great customer service, great location & food"

"Breakfast and housekeeping staff are great"