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"Helpful staff"

"Avoid this place so unorganised"

"Convenient after getting off a long flight; organised staff provided a quick check in when we arrived. This is a large hotel which meant we had a long walk down corridors with heavy bags - no offer to assist or provision of a luggage cart. Ordered a panini from room service - the worst I have ever seen - dried bread with a bit of melted cheese and ham - virtually inedible so give it a miss. Breakfast had a good range of food though only warm from the buffet. Convenience is its best attribute - certainly not up to the same standard as the Hilton properties in Australia - maybe because they have a captive audience."

"Great for early flight. Connected to terminal via an enclosed walkway. Safe and easy to find. Comfortable and clean. I would stay here again."

"“The facility was very clean, comfortable, and well maintained. The room was tidy and the air conditioning worked well. The staff were very friendly, helpful, and supportive throughout my stay. They provided excellent service and made my experience pleasant and stress-free.”"

"Used to be a great hotel for an airport stay, now it’s very overpriced for services. Can’t charge phones in rooms and most sockets don’t work anymore (based on two different stays recently). Staff are very unhelpful and seem annoyed to have to converse with the general public. Far too expensive for a basic stay. Stayed during major baggage problems at terminal 5, and hotel staff couldn’t have been more unhelpful if they tried."

"good service."

"I enjoyed my stay at this hotel. I was just staying for a short time as I had a very early flight. This is my second year staying at this hotel and will book again when flying from Gatwick."

"Close to airport, staff most accommodating, excellent restaurant"