Rooftop terrace
Check availability

Reviews of Hotel Santorini

3 out of 5
Hotel Santorini
Calle 28 #30 230, Alto de la Virgen, Guatapé, Guarne

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 47 reviews" "
Rating 8 - Good. 9 out of 47 reviews" "
Rating 6 - Okay. 7 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 3 out of 47 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Washington, Bronx

Travelled with partner
Liked: Staff & service
The property is small hotel with different towers parking is horrible, easy to walk to the small town. Pool is very small. But the staff was great, easy check in and easy check out bring you passport cause they want to see the stamp.
Stayed 1 night in Jan 2024

6/10 Okay

Gilberto

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No ac in the rooms if you open the windows is really noisy so is you choice, this was the longest night of my life
Stayed 1 night in Sep 2023

10/10 Excellent

Juan C

Stayed 1 night in Sep 2023

10/10 Excellent

Pieter, Oranjestad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place with a nice prospect of Guatapé , only thing is there are a lot of stairs up and down
Stayed 1 night in Jul 2023

2/10 Terrible

Lawrence

Travelled with group
Disliked: Staff & service, room comfort
Horrible Stay at Hotel Santorini.
First of all there is no air conditioning, which wound not be a tremendous issue if you can open the windows and get cool air in the evening. However, there are no screens to the windows. Therefore you get large mosquitoes and other bugs into the room. Plus there was loud music until 1am. We had booked for three nights, we just left after 2 nights ( paid for the 3 nights) and went back to Medellin. We couldn’t take it for a third evening. Also the staff advised me that UBER was illegal and I had to take their taxi service, which I refused. We ended up taking an UBER back to Medellin. Gautape is beautiful, however this hotel leaves a lot to be desired.
Stayed 3 nights in Jul 2023

6/10 Okay

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views from their rooftop! Probably the best in the area and very clean rooms. Amazing value overall.
Stayed 2 nights in Jun 2023

6/10 Okay

PATRICIO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Jairo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice but room is small. there is no air conditioning. Has to sleep with windows open and it's very noisy outside. Also breakfast is included, but a kind suggestion if could variate the food served! Overall was not bad. Walking distance from the town and you can catch a "tuk tuk" right outside of the gate! It's a little pricey!
Stayed 5 nights in Apr 2023

10/10 Excellent

Jesselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice clean where it’s located is perfect walking distance from everything stuff are amazing In one words love it
Stayed 4 nights in Mar 2023

8/10 Good

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and hotel was nicely located

8/10 Good

Julieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Sincere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well designed and i felt safe and secure while on the property. The staff is also very attentive to the needs of the guests
Stayed 2 nights in Jul 2022

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at Santorini, the staff was delightful and friendly, however the pillows in the rooms were to high and when asked for smaller pillows were nit granted.
Stayed 3 nights in Jun 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

2/10 Terrible

Eric

Disliked: Staff & service, amenities, property conditions & facilities
Disaster from the start. Upon arrival I was told that the hotels can only take cash, not credit cards. After wrangling with management for a half hour and explaining to them that I did not bring cash, they magically found a way for me to use a credit card. The hotel bill itself as a luxury hotel (and should have been for the $500,000 COP per night I paid). It's not. We brought a bottle of whiskey but found there were no glasses of any kind in the room. When we requested glasses from room service they brought us two PAPER CUPS and told us "no glassware is available for the rooms." As I filled the jaccuzi tub I noticed that it was not stationary. It actually moved as I pushed it, and the entire thing was made of cheap, flimsy plastic. We filled it 3/4 full, got in, watched a series on Netflix, and then noticed as we were draining the tub that the water was escaping from their system and flooding our floor! My fiance had previously set her phone on the floor next to the tub and by the time we saw all the water it was too late. The phone was ruined and we had to buy her a new one. As we were trying to clean things up we happened to look behind the tub and noticed that the power cord was plugged into an extension cord and the point at which they connected was laying directly on the floor submerged in the water! We are still in shock that we weren't electrocuted that night! AVOID THIS HOTEL LIKE THE PLAGUE.
Stayed 4 nights in Dec 2021

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atwncion del personal. Tuve algo de problema con el agua caliente pero fue atendido. La habitación tiene lo nefesario para in buen descanso.
Stayed 1 night in May 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bueno
Stayed 4 nights in Feb 2024

8/10 Good

Franco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel
Stayed 2 nights in Feb 2024

6/10 Okay

Denis

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi segunda vez en este hotel me encanta 😍
Stayed 1 night in Nov 2023

10/10 Excellent

Jose Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Andres J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Andrés

Travelled with family
Liked: Cleanliness
Buen Hotel, pero las expectativas no fueron las q tenía por el tipo supuestamente de Hotel en la Zona, los baños se inundaban de agua por mal desague y desnivel, poca variedad en los desayunos, pero en lo demás bien, comodidad, limpieza, servicio al cliente bien.... falta tv en la otra habitación, y en la que hay muy mal ubicada, para una proxima visita, probaría otra opción
Stayed 2 nights in Sep 2023

10/10 Excellent

Noe Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las vistas estas geniales, la limpieza impecable y la atencion del personal, super amables. Cerca del pueblito caminando como a 5min... y facil y seguro.
Stayed 1 night in Sep 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn!
Mooi verblijf! Leuk om een nachtje in Guatape te verblijven. Heerlijk zwembad en prachtig uitzicht vanuit alle plekken van het verblijf. Echt genieten. Ontbijt was helemaal prima en een topper van een bediende.
Stayed 1 night in Sep 2023

10/10 Excellent

Nidia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En los top 3!
Estuvimos un día y todo transcurrió excelente. Hermoso hotel, muy recomendado.
Stayed 1 night in Jul 2023

10/10 Excellent

Anderson

Stayed 1 night in Jul 2023

2/10 Terrible

JUAN CARLOS

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Cargos adicionales y cama pequeña
Mal por culpa de Hoteles.com se cotizó una tarifa total y resultaron cargos adicionales por impuestos en el hotel. El hotel ofrece cama doble pero en realidad es una cama semidoble de 140cm en una habitación muy pequeña
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Danicsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo hotel
Stayed 3 nights in Apr 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar a 10 minutos del centro caminando , instalaciones con alberca y jacuzzi con una gran vista a la ciudad, el personal muy amable. Sin duda regreso
Stayed 1 night in Mar 2023

10/10 Excellent

Pascual

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 2 nights in Jan 2023

10/10 Excellent

Jefferson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bonito!

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, muy buena atención
Stayed 2 nights in Dec 2022

10/10 Excellent

Anna

Stayed 1 night in Dec 2022

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen desayuno, atenciones del personal desde el recibidor. Los empleados que atienden el bar y desayuno muy pero muy atentos! La limpieza del lugar muy buena, la decoración y estructura impecable. Lo único que tienen que mejorar es el colchón de la cama es demasiado de duro. No pude consiliar bien el sueno. Por todo lo demás me pareció excelente en calidad precio.

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
No me gusto que eran las 9 de la noche lloviendo duro y no permitieron entrar el carro al parqueadero
Stayed 2 nights in Oct 2022

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel con muchos servicios.
Stayed 1 night in Sep 2022

4/10 Poor

Mauren

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones súper pequeñas, sin aire,para el precio que cobran, pésima experiencia estaban hospedados otras personas y no nos dejaron dormir, de la fiesta,nunca resolvió el problema el hotel. Además la muchacha en recepción muy pesada, le consulte que las habitaciones no tenían aire y me contestó eso es lo que hay, por dicha fue solo una noche. No lo recomiendo
Stayed 1 night in Jul 2022

6/10 Okay

Gian

Disliked: Cleanliness, property conditions & facilities, room comfort
Muy mal!!!
Del hotel solo se puede rescatar la buena vista. Me parece que el precio vs lo que encuentras es altísimo. Cama pequeña, almohadas en mal estado, no hay aire acondicionado, el desayuno es deplorablemente malo, no hay escaleras, las chicas de la recepción no tienen vocación se servicio.
Stayed 1 night in May 2022

10/10 Excellent

German Augusto

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Muy buen sitio, cumple con todas las expectativas. El hotel prácticamente esta muy nuevo y el servicio es muy bueno. Solo dos situaciones: No reciben Tarjeta de crédito y muy a las 4:00 am una alarma de un carro en un parqueadero contiguo....
Stayed 1 night in Dec 2021