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Reviews of Guangzhou Phoenix City Hotel

4.5 out of 5
Guangzhou Phoenix City Hotel
Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 74 reviews" "
Rating 8 - Good. 31 out of 74 reviews" "
Rating 6 - Okay. 17 out of 74 reviews" "
Rating 4 - Poor. 5 out of 74 reviews" "
Rating 2 - Terrible. 3 out of 74 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

odera

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.
Stayed 6 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Try to get the lake view
Stayed 1 night in Nov 2020

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Stayed 5 nights in Jan 2018

6/10 Okay

LORI A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cannot recommend
Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
Stayed 1 night in Jun 2017

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Knock Your Expectations Half a Notch
Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Generally very good for the price. Location suited our requirements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, far from everything.
Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.

6/10 Okay

Roger, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel bad location
I wish this hotel was different location. It takes one hour for shuttle to go to station or exhibition center. Taxi guys will rip you at night to go to this hotel with 4X price. Virtually nothing else exists within walking distance of this hotel.

8/10 Good

Tim

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Employees needs speak English
Employees needs speak English This is a international hotel but the associated only speaks chimes. It's important people whose speaks English

2/10 Terrible

JACOMARIE SCHOLTZ, SOUTH AFRICA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Communication problems duplicated payment trouble
It is a lovely hotel but presents a lot of communication problems and frustrations as their staff does not understand english!! The menus is boring and there is not enough options on the menu for Western people. The limited choices offered on the menu are seldom available!! It is very difficult to ask for something because they cannot understand ENGLISH. When I checked out on the 4th of May 2014 I was forced to make a payment for accommodation. I showed them the proof that the accommodation was paid on the 22nd of January. They could not understand me OR the written proof of payment. I spoke to the sales lady and she promised me that they would refund me if it was a duplication. They accepted on the 6th of May that they made and error, apologised and promised me a refund. Today is the 6th of June, one month later and I STILL HAVE NOT RECEIVED MY REFUND !!! All this is and the other frustrations in the restaurant, i.e. asking for a "tops sheet" for my bed and the duplicate payment at the reception is because they CANNOT COMMUNICATE OR UNDERSTAND ENGLISH!!!! I do not know where to turn to anymore as they owe me a refund and it is still OUTSTANDING. WARNING ....DO NOT MAKE A DUPLICATE PAYMENT AT RECEPTION AT ALL.

8/10 Good

David Gadisi, RSA

Liked: Cleanliness, staff & service, room comfort
CIGARETTE SMELL IN CORRIDORS.
The Hotel is well positioned, the staff are very friendly but Cigarette smell in Corridors is a serious problem. PLEASE IMPROVE YOUR VENTILATION IN CORRIDORS AND DON'T ALLOW PEOPLE TO SMOKE EVERYWHERE. Also encourage the staff to understand English. I will be coming back in three months, let me see the improvement.

8/10 Good

scha338, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Clean & comfortable room
The room and hotel was spacious and very clean and tidy. Breakfast buffet was great. The hotel's gardens and lake were great. Would stay again. The only thing would be the hotel's location, it is difficult to get to other places without a car/taxi.

8/10 Good

harry, canada

Liked: Cleanliness, property conditions & facilities, room comfort
nice and relaxing location!

8/10 Good

Luis, miami

Liked: Cleanliness, property conditions & facilities, room comfort
Canton Fair stay
Hotel is beautiful. Huge building. I was told by a few of the employees that since the area has so many new hotels - it's not as busy as it used to be - that's why I think the service has declined.

6/10 Okay

Tim, Melbourne VIC, Australia

Liked: Cleanliness
Four stars service for a five stars hotel
Behind the splendor of the design there is little to shout about. The age is catching up with the building, the corridors leading to the rooms are stuffy and dimly lit. The food in the Chinese restaurant is awful. imagine We couldn't order rice in a Chinese restaurant. The plus side is the resort style with plenty of greenery and fresh air. Staff attitude is average and insistent. I pointed out to a staff in the breakfast restaurant that the floor was wet and posed a risk to patrons but no ones took any action for the entire time I was dining there.

10/10 Excellent

greameb, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxuripus
Luxurious, good food, huge rooms, a bit far out of central city but only $14US taxi ride.

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option with lots to do
It's a great hotel. Big rooms, comfortable, with lots of things to do - two swimming pools, Karaoke, snooker, table tennis, bar, restaurants on site, and close to night life in the town.

6/10 Okay

Bob

Disliked: Cleanliness, property conditions & facilities
Great location...poor upkeep.
Lobby and courtyard are beautiful. Sits at the base of a side hill that is stuffed with mansions. Quiet picturesque setting. My review is the same as the others before. Management or $$$ for upkeep are lacking. Mold in the bathroom, soiled carpets, worn bedding etc. great dinner buffet, but the linen table cloth that hadn't been laundered for a few meals spoiled it for me. Room service was similar to many Chinese hotels. English is a bit lean making it a trip to the local casino every time you order. My two cents...if you have a western menu, make sure the staff can understand what is on it. Overall, pretty good value for a Chinese hotel, but it needs a little elbow grease to return it to it's original luster.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Good transportation service to down town.

6/10 Okay

Nelu, Australia

Liked: Property conditions & facilities, room comfort
Not what is seems
Rather disappointing , my whole experience of this great 5 star resort hotel. It is very far from airport and town, aprox. 1h travel. Check in takes long as staff's English is inadequate. The hotel is big and you have to find out where everything is by yourself. Breakfast is more suited to Asians although it's supposedly international. I found it boring.

10/10 Excellent

TVR Kumar, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phoenix City Hotel----It is a pleasure staying
I was with family to have a leisure and confined to my family only. We had great time. The surroundings are very greenery a kind feeling that of living in a forest. Hotel provided good multi cuisine breakfast , Lunch & Dinner. The overall feeling is very good. In fact my family like to visit once again. If Somebody want to take a break from day to day stressful life, it will be a good choice to stay at Phoenix city hotel at Guangzhou.

8/10 Good

Charlie, world traveler

Liked: Cleanliness, property conditions & facilities, room comfort
OK but could use improvement
Everything about the hotel itself was fine, however the concierge staff are terrible in their lack of knowledge. They didn't know there was a China Mobile store right in their own little community and, they sent me all the way to a ferry station in Shenzhen that doesn't even have ferries to Hong Kong/Kowloon, rather only to the airport or Macau. I was temporarily stranded because of them. Also the service staff need a lot of improvement with English it is often difficult to get something done or have them understand what you want/need.

6/10 Okay

shafiq, london

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
aircon
i have to change two rooms aircon not working

4/10 Poor

rl00005, USA

Disliked: Staff & service, room comfort
Would not recommend this hotel.
The positive: The common areas are beautiful. The pool is amazing. The negatives: We were in China adopting our son and unexpectedly needed important paperwork faxed after the business center had closed at the hotel. The staff at the front desk would not open the business center nor allow the documents needed for the adoption to be sent to the front desk. They simply did not care that these documents were vital. No hot water in our room. Room is large but furnishings are older. Carpet was dirty. Food is outrageously expensive. Unless you like extremely authentic Chineses food, you will find it difficult to eat. We opted for peanuts and pretzels instead. We moved hotels mostly so we could eat. US citizen.

8/10 Good

Rachel, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star with Chinese Characteristics
This hotel is lovely but it is not international 5 star standards. The buffet breakfast is one of the best I've had in China. There seemed to be no dress code in any of the restaurants/bars in the hotel. The pool was lovely and there were lots of sun loungers in semi secluded areas. The hotel once had a pool bar but it seemed permanently closed when we went. Our room was large and clean. Our balcony was big and had a lovely view of the mountains and lake filled with lotus and water lillies. Convenient for a mini countryside break out of the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mokhtar, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect choice for peaceful accommodation
The hotel environment is amazing, very peaceful, very quite, and the design of the halls is awesome. It is about 30 to 40 mins away from city center by car. The staff is very gentle, helpful and welcoming. The interior design of the halls and the different sections of the hotel is derived from Italian culture, conference rooms named after great artists, halls after cities. The outer seating area and the greenery around the lake and the swimming pool are very serene. One thing is that if not for the staff, you would never know that you are in china :) The stores inside the hotel are high end, the convenience store is not cheap, it is considered expensive in comparison to regular shops and outlets. In a nutshell, it is a serene, quite and relaxing place after the long exhibition days, it is very suitable for a relaxing trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hote
Great people ans place, I stay here 15 days per year and never had a bad issue.. the internet is a little slow at times, but it is included in the price so well worth it.

10/10 Excellent

Steve

Liked: Cleanliness
The resort is certainly a 5 star
The resort is certainly a 5 star hotel, however the food for breakfast and 2 dinners which I consumed whilst staying there was below average. I would certainly stay there again however I think I will eat elsewhere.

10/10 Excellent

JIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
普普通通
位置離市區很遠，設備比較老舊，健身房的設備都生鏽了...但是離上班地點近，房間也還ok
Stayed 5 nights in Jun 2019

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很大的房间,床很舒服
房间很大
Stayed 1 night in May 2019

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien .. lo unico restaurante general tardo muchisimo la comida
Stayed 4 nights in Apr 2019
Response from 1 on 8 May 2019
Hello, dear guests, it is a great honor for you to stay in the hotel, this is our honor, our hotel environment is beautiful, the air is fresh and there is a shuttle bus for you to go shopping around, the hotel buffet is also rich and delicious. Little Phoenix very much hope that you can come again, at the same time, we will continue to work hard to do better, I wish you a happy life!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2019

10/10 Excellent

朱

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Svein magne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
泊まる時期に気をつけて
ホテル自体はリゾート形式で素晴らしい環境であったが、端午節&父の日でなのか中国人ファミリーが多かった。 とにかく騒がしかった。
Stayed 1 night in Jun 2018
Response from Evelyn on 25 Jul 2018
お客様の評判でここまで感謝致します。ホテルはそれぞれのお部屋には独立した景観です、或は庭園の景観、或は鳳凰山脈に出かっています、祝祭日に家族式の旅行が多いで、賑やかに見えます。次回のご宿泊を楽しみにしております。

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

8/10 Good

ミユキ, 名古屋

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
日本語スタッフの対応が良い
平均して年齢的にも若いスタッフですが、一生懸命に対応してくれて、気分も良く英語も通じない国でいろいろ助かりました。裁縫道具や、アイロンを貸し出したり、生活面でいろいろ質問しましたが、全て丁寧に対応してくれました。こういうスタッフには、手当を割り増しにして、長く勤められる待遇にしてほしいです。
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
ロビーには豪華な壁画があり、ヨーロッパを感じさせる空間です。 只、フロントが狭く、すぐに混雑してチェックイン、チェックアウトに時間が掛かったのが難点です。

6/10 Okay

koji

Liked: Cleanliness, room comfort
ホテル手配のタクシーにボラれた
シティホテルではなくリゾートホテルです。敷地が広く周辺の店、レストランへの移動が面倒くさい。ホテルのレストランは9時で終わっていたので、売店でカップヌードル購入。最悪なのはホテルに頼んだタクシーにボラれたこと。空港まで行って540元(普通は160元)、レシートの印字距離は150km違法改造メーターだったが言葉が通じず泣く泣く支払い。挙句に200元払わないとトランクを開けてくれずこれも支払った。せめて信用のあるタクシーを手配いただきたい。

6/10 Okay

Erik W C

Liked: Cleanliness, staff & service, room comfort
尚算滿意
畧為陳舊，整體設施及價格也算滿意
Response from General Manager on 16 Dec 2016
尊敬的客人，感谢您入住广州凤凰城酒店，您的入住体验和建议对我们十分重要，在这里再次感谢您的点评，我们会尽最大的努力改进客人对本酒店的建议。

8/10 Good

YOSHIHIRO

Liked: Room comfort
ジャスコやサイゼリアが近くにある郊外のホテルです。
一番安い部屋を予約したのですが、最初に通された部屋は通常使われていないと思われる汚い部屋でした。 通常の価格を考えても不釣合いな汚い部屋でした。Hotel.comに連絡しホテルにも直接交渉してやっと替えて貰った部屋は非常に綺麗な部屋でした。結果として良い滞在でしたが、もし他の方が滞在する場合同じ様に対応して貰えるのかが心配です。

6/10 Okay

yuxin, GuangZhou

Liked: Cleanliness
Disliked: Staff & service
服务有待提高
订好了房交完了钱到酒店被告知找不到订单，让客人等了半个多小时，答复是预订系统有问题，没了。那我的客人的时间呢？道歉呢？推给系统问题然后就没了？电话沟通时候前台说可以让我们给多点押金先安排入住，但是挂电话我朋友说酒店没跟她们说这个解决方案，让他们继续等待，呵呵。

8/10 Good

ada, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間尚算大,光線充足,而且有個露台,感覺很悠閒。清潔衛生不錯,房間沒有異味。但早餐食物一般,入住酒店時辦手續稍慢,希望下次會改善。

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Poor breakfast
The only adverse comment is the breakfast. Actually, they did not have any food left by 9:30am, i.e. half an hour before the breakfast closing time of 10:00am.

8/10 Good

Verified traveller

Liked: Staff & service