Great Lakes Hotels with Shuttle Services

"The room upon check-in was still dirty. The fridge had old food in it from a previous guest and the desk has visible filth not wiped up. The bathroom still had facial hair shavings around the sink so overall made me question the cleanliness of the room. Upon complaint the staff acted quickly and came to remove the old fridge food and wipe down the table. I didn’t realize this hotel was so close to many hospitals so had constant sirens which made it difficult to sleep throughout the night. My kids loved the pool and games room! They ask you to sign into the one kids room which asks way too much personal information considering you need a key card to enter and I was not comfortable providing this information."

"Very friendly and professional staff on all levels. Location in Chicago is second to none. The food in the restaurant was delicious. But it's obvious structure-wise that Hilton has cut corners with cheap room furniture, bathroom had loose and rusted shower head and handle etc. Lamps looked like garage sale items. TV froze constantly on cable. Our floor's elevator button was cracked and broken and reminded me of something a slumlord would ignore...Normally I would look past some of this stuff but when the hotel charges are through the roof I would expect some things different."

"Close to literally everything and the falls view from my balcony was peaceful"

"Very nice staff, shower presser was light but workable, clean hotel over all "

"Breakfast was decent "

"Great location for a good price. Staff was helpful and the place was nice. It’s a little older building and shows a bit of wear here and there but not a bad spot at all. Overall worth the price!e"

"The elevators were horrible we had to wait 15-20 minutes until it stopped at our floor."

"We got in around 10/11pm. It was loud as there seemed to have a private event happening in the lounge. We got an upgrade on our room to one of the presidential suites since it was our first time and we were only staying one night. Despite the noise in the lobby, our room was quiet and clean. The view was amazing! Really wished we stayed another night. But all in all, it was a great room with great service all around. Would definitely come back and choose to stay here again!"

"Tv was awful. Restaurant not open at lunch"