Hotel Dekat Granville Gorge

"We had an excellent experience all around. "

"Everything clean "

"This is a perfect hotel for pets . There’s plenty of room to walk around "

"Brava, to all the staff here"

"Good stay "

"The staff at check in was the least professional I have ever encountered. "

"Breakfast was exceptional. We couldn’t have been happier during our stay."

"Yes it was everyone was great !!!!"

"PARKING WAS FINE-DID NOT USE BREAKFAST"

"SO convenient to stay at the airport! The lounge has been totally redone and is beautiful."

"We prepaid for the room. We arrived at 11PM, tired after a long drive, and they had no room. We waited a long time while the night desk clerk cleaned a room. The room wasn't very clean."

"Clean room good staff"

"While the staff was lovely, the pool was down, it stunk SO BAD, and the room hadn't been cleaned. There was hair everywhere, no coffee, and very dated and unkept. "

"The facilities need some updates. The breakfast made my husband and I sick. The electricity went off during March Madness. Would not stay again."

"Staff was nice. The foid was only so so, but it is usually that way with this type of hotel "

"I chose the Comfort Inn & Suites West Springfield for a special birthday weekend getaway, specifically looking forward to relaxing in the pool and hot tub area. While the front desk staff (particularly the lady at check-in) was incredibly kind and welcoming, I unfortunately cannot say the same for the rest of my experience.My stay was significantly impacted by a complete lack of supervision in the pool area. Throughout the weekend, there were groups of unattended children jumping in and out of...

"Breakfast was cooked perfectly. Coffee not too strong not too weak. All the staff we encountered were very polite. Check in was a little had to understand because of the accent. Bar/restaurant closes a 11pm, just as we walked in from a concert. Nothing within walking distance was open at that time to eat."

"The pool was cold and run down and filled with screaming children. There was no towel attendant and the towels were threadbare and itchy and small. Locker room was clean. Stayed in the presidential suite. The furniture was uncomfortable (aside from the bed), the jacuzzi jets didn’t work, nor did the shower head so I had to take a separate shower to wash my hair. Food was mediocre but portions large. Staff were polite but clearly miserable. This hotel used to be so pretty and upscale and now...