Breakfast, lunch, dinner served; American cuisine
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Reviews of The Grand Hotel at the Grand Canyon

4 out of 5
The Grand Hotel at the Grand Canyon
149 State Highway 64 - Tusayan, Grand Canyon, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 991 out of 1838 reviews" "
Rating 8 - Good. 425 out of 1838 reviews" "
Rating 6 - Okay. 234 out of 1838 reviews" "
Rating 4 - Poor. 119 out of 1838 reviews" "
Rating 2 - Terrible. 69 out of 1838 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were terrible. Everything else was fine.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 2 May 2024
Thank you for your feedback. We are replacing all our pillows soon. Thank you for being our guests. Please come stay with us again soon!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale hotel
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 1 May 2024
Thank you for your feedback and rating, we're glad you enjoyed your stay! Hope to see you again sometime.

10/10 Excellent

R Bradley

Stayed 1 night in Apr 2024
Response from The Grand Hotel on 2 May 2024
Thank you for the great rating. Thank you for being our guests. We are happy you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on 1 May 2024
Thank you for your feedback, we're glad you enjoyed your stay! Hope to see you again sometime.

4/10 Poor

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 1 May 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 1 May 2024
Thank you for your feedback, we're glad you enjoyed your stay! Hope to see you again sometime.

4/10 Poor

dina, pleasant valley

Room was not clean. Mold on ceiling
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on 1 May 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

2/10 Terrible

Brittney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 1 May 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 1 May 2024
Thank you for your Rating, we're glad you enjoyed your stay! Hope to see you again sometime.

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness
Really disappointed that the bar was closed because their bartender called in and they didn’t have anyone to cover. It was the whole reason why we chose to stay here for one night.
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 29 Apr 2024
Thank you for your feedback, we apologize for the inconvenience. I will pass the message along to our staff and fix the issue.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A woman staff member at the lobby desk was incredibly helpful. She showed real empathy for us when we had arrived a day early unintentionally and she worked quickly to get our room available that day. Her helpful recommendations for the Grand Canyon National Park were spot on. Efficiency Extraordinaire! Our only regret is we didn’t get her name. She was at the desk the afternoon of April 23, 2024. I'm hoping you can identify and commend her within your organization.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 27 Apr 2024
Thank you for your feedback, we're so glad you enjoyed your stay with us! I believe the woman who helped you was our lodging manager Sally, she does an incredible job here and I will let her know you appreciated her help. Thank you for staying with us and we hope to see you again!

6/10 Okay

Mary

Travelled with family
Liked: Staff & service, amenities
Pillows are terrible. Had to have them replace shower curtain because of the odor. Front desk was nice. Furnishings in room need updating.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 27 Apr 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

2/10 Terrible

Evelin

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel looks more like a motel. Worst hotel I ever stayed.
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 27 Apr 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

8/10 Good

Costa

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Grand Hotel on 27 Apr 2024
Thank you for your rating. Thank you for being our guests. Please come visit us again soon!

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, property conditions & facilities
Understaffed
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 27 Apr 2024
Thank you for your rating. Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

8/10 Good

William

Stayed 1 night in Apr 2024
Response from The Grand Hotel on 24 Apr 2024
Thank you for your rating. We are happy you enjoyed your stay with us. Please come visit us again soon.

10/10 Excellent

Jenyse, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Beautiful property.
Stayed 3 nights in Feb 2024
Response from The Grand Hotel on 21 Apr 2024
Thank you for your feedback, we're so happy you enjoyed staying with us. We hope to see you again!

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 21 Apr 2024
Thank you for your feedback, we're happy you enjoyed your stay. We hope to see you again soon!

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first frustration was that management imposes a $75 charge on your credit card to cover "incidentals" and refunds it after your stay if you don't have room charges, This seems excessive and unnecessary for an upscale hotel that charges over $300 per night. We ate in their main restaurant and were also disappointed. Some of the salad lettuce was wilted, they don't offer any bread options, and the steak was below average in flavor. I expected better from an upscale restaurant that charges accordingly. Overall the hotel is very nice with these issues that should be easily addressed,
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 21 Apr 2024
Thank you for your feedback, I will pass the message along to the rest of our staff. We hope to see you again.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close to grand canyon
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on 18 Apr 2024
Thank you for your feedback, we're thrilled you enjoyed your stay! I will let the rest of our team know and we hope to see you again!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff. The place was beautiful and clean.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 15 Apr 2024
Thank you for your feedback. thank you for staying with us at The Grand Hotel

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool lodge-like feel with comfortable & pleasant rooms, a great restaurant, and enjoyable pool/spa. The fitness center looked nice, too. Super convenient park access and easy return from the South Rim in the evening. A tasty pizza place (“We Cook”) with local craft beer, and a cool, woodsy looking Starbucks are just up the road a short ways (walkable in ~10 min.). Hot coffee in the lobby too, and friendly staff. Highly recommend!
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 13 Apr 2024
Thank you for feedback, we're so happy you enjoyed your stay and appreciate your kindness! I will be sure to relay the message to our team.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stores, restaurants and gas were very expensive. felt like they could charge whatever they wanted because of where they were! not good!
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 13 Apr 2024
Thank you for your feedback, I will be sure to make note of it. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Brindha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and service
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 12 Apr 2024
Thank you for your feedback, we're so glad you enjoyed your stay! I will relay your message to our team, and we hope to see you again!

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Rooms were nice, but dated, showing wear & tear. Pricey for the overall condition. Bathtub did not drain properly. Pricey for the overall condition. Real coffee cups, instead of paper cups was a great touch. Restaurant was very expensive which seemed the case for surrounding restaurants and required reservations. Breakfast buffet was average for the high price. Staff was very friendly! Overall it was a good stay.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 12 Apr 2024
Thank you for your feedback, I will relay your message to the rest of our team. We appreciate you staying with us, and hope to see you again sometime!

6/10 Okay

Megan, Cincinnati

Travelled with family
Disliked: Cleanliness
This hotel is within walking distance - with sidewalks - of shops and restaurants. It is in the small town right outside the GCNP gates. We would stay here again. We took advantage of the 'saloon' one night for a later dinner and we did the breakfast buffet one morning. The dining atmosphere is nice in both. The lobby is small but neat and they have coffee available every early morning. We were just turned off by the lack of cleanliness to our room when we arrived. Lots of hair and dust. Hair on the shower walls and dusty bathroom cabinets and room clock and phone. ICK. I had some lysol wipes so thank goodness for that!
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on 11 Apr 2024
Thank you for your feedback, I will let our staff know about the concerns you had and will get those corrected. We appreciate you staying with us.

6/10 Okay

Eloy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from The Grand Hotel on 11 Apr 2024
Thank you for the review, we appreciate you staying with us.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception area is very cool. Gift shop has large offering of quality products. Close to all food and dining options.
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 11 Apr 2024
Thank you for the feedback, we're so happy you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

Daphne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely. For whatever reason, the hotel was understaffed, so eating in the restaurant could be an issue. I am guessing because of understaffing, the room had not been dusted in a very long time. I heard another guest complain about the same thing at the desk. The extras were very nice.
Stayed 5 nights in Mar 2024
Response from The Grand Hotel on 8 Apr 2024
Thank you for staying with us, we apologize for the inconvenience regarding the restaurant and housekeeping. We will forward these issues to the departments involved. We hope the remainer of your stay/trip was better.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality from staff. Hotel was very clean and room was comfortable. I would stay here again if back in the area.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 11 Apr 2024
Thank you for your feedback, we appreciate your kind words! I will share that with our team, and we look forward to seeing you again!

8/10 Good

mody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand Hotel on 8 Apr 2024
Thank you for staying with us!

6/10 Okay

Heidi

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel obviously has a high turnover rate of guests because of its location. Even though the general spaces are supposedly updated, it’s tired and worn out. My room was very clean. Not the best mattress. I checked ahead of time to make sure there was charging for my electric car and when I arrived it was not in service because it hadn’t been set up yet. Food was okay. Staff was overall friendly. Coffee at breakfast was good which is usually not the norm at a hotel buffet. If there is no line at Grand Canyon NP entrance, you are literally 10 mins away.
Stayed 3 nights in Mar 2024
Response from The Grand Hotel on 8 Apr 2024
Hello, we're sorry your stay didn't quite meet your expectations. We do have charger stations in the corner parking lot and the Grand Canyon visitor center has universal chargers. We will forward your complaints regarding the restaurant and housekeeping over to the specific departments. Thank you for making us aware and we hope the rest of your stay was better.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was good but the beds weren’t that comfortable. The front desk were very helpful but dining options in the area were very limited.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on 6 Apr 2024
Thank you for your review and feedback. We are happy you enjoyed your stay. I will share your comments with our team. Please come visit us again soon!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All restaurants are walking distance. The hotel was clean and well kept.
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on 6 Apr 2024
Thank you for your feedback. Thank you for being our guests. I will share your comments with our team. Please come stay with us again soon!

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The property was in a great location and parking was abundant and free. That’s about all the good I can say. The rooms are very cramped (for the price), the shower leaks and there was water damage in our bathroom. The restaurant was TERRIBLE, we tried to eat at the saloon for the cheaper food options only to be told they were out of most things we asked for. I ordered 6 chicken wings and only received five, and they tasted like they had been microwaved. The mattress was very uncomfortable and the HVAC unit under the window was very loud and kept us up during the night. Would not recommend.
Response from The Grand Hotel on 6 Apr 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Nancy

Stayed 1 night in Apr 2024
Response from The Grand Hotel on 27 Apr 2024
Thank you for your rating. Thank you for being our guests. We are so happy you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Carolyn

Stayed 1 night in Apr 2024
Response from The Grand Hotel on 6 Apr 2024
Thank you for your review. Thank you for being our guests. We are happy you enjoyed your stay. Please come visit us again soon!

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely property. Attentive staff. There was a suprise snowfall and the helped visitors clean cars. However. The rooms are tight for the price. The bathroom could use a fan. And lastly do not eat it in the restaurant was $$$, and the food was over microwaved. Did not expect that for the price.
Stayed 3 nights in Mar 2024
Response from The Grand Hotel on 1 Apr 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guest.

10/10 Excellent

Laureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very. Convenient to the Grand Canyon while not having to stay in the park. Very comfortable- dining choices could be better, expanded. The casual pub food was nothing special and was overpriced, and the steakhouse had a very limited, expensive menu. Lovely gift shop and updated room accommodations were very comfortable. I didn’t use the pool so can’t comment on it, but nice to have available.
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on 1 Apr 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Thank you for staying with us.

4/10 Poor

Caitlin

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Love the property & amenities. The check in process was quite a disaster. We checked in online before and the room said it was ready, so we headed out of the Grand Canyon Park thinking we were heading to the room and to eat. When we arrived to the hotel, it was not ready and were told it would be 40 minutes. We had our bags all ready to get up to our room and head to the restaurant downstairs with hungry kids in tow. We checked our bags at the front desk and waited for a confirmation call (mind you we were given no call tag or anything to retrieve our bags- they just wrote down our last name and room number). 45 minutes later we got the call the room was ready & went to retrieve our bags. We were told by a man behind that without a call tag we would not be given our bags… after 30 minutes of arguing and trying to prove they were in fact our bags, the worker finally went to look for them. We were told we had to fill out an incident report. The hotel is completely at fault for miscommunication and complete inconvenience. We lose around an hour plus of our one night stay.
Stayed 1 night in Mar 2024
Response from The Grand Hotel on 29 Mar 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

6/10 Okay

Stefan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Grand Hotel on 30 Mar 2024
We are sorry to hear your experience was not up to your expectations. We apologize for any inconvenience.

8/10 Good

V Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gift shop was excellent. The steakhouse dinner was good; but I expected a medium steak to be pink on the inside, not red. Also the stuffed baked potato was not stuffed as much as it was sprinkled. I expected chives, bacon, cheese and sour cream on the potato. I also expected the potato to be baked all the way through. This was a ghost of a baked potato. Breakfast the next morning was a buffet. The scrambled eggs were cold, there was no bacon, the hash browns were skimpy. McDonald's provides a better breakfast. The room was clean and the appointments were excellent. It would be great if the food quality matched the room and gift shop quality.
Stayed 1 night in Mar 2024
Response from The Grand Hotel on 29 Mar 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

6/10 Okay

SR

Travelled with family
Liked: Cleanliness, amenities
First, the positive. Parking was convenient, check in was easy, and the property is very clean. The not so positive, for the price and the online ratings for this property, we were a little disappointed. It is a beautiful property and probably is just aging out. We booked a king room and the mattress was very uncomfortable, had a hard ridge in the middle of the bed and saggy on the sides. We had a second floor room, and it snowed heavily the night before. The roof is metal and as the snow melted and dropped down from the 3rd floor it made a loud noise literally every few minutes (like someone slamming a door) that lasted most of the day. Also, the breakfast buffet advertised chicken fried steak, and we the first morning we were told there was none, that the menu was chef's choice. The second day we were told the same thing, so maybe chicken fried steak is not ever served? Take note, lunch is not served at all, so if you want to eat lunch you don't have an option at the hotel. That would have been important information to have, especially on a snowy day. Also, dinner is by reservation only, and the restaurant was not staffed to serve very many people. We went downstairs at 6 pm with 4 people and there were maybe 20 people in the restaurant, and were told we would need to come back at 7:45 pm. So onsite dining options are very limited, and the quality of the food is average. Would have expected more for a booking of almost $500 a night.
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on 28 Mar 2024
Hello, we apologize on behalf of the restaurant, we try not to serve the same dish too many days in a row and we apologize for the inconvenience, we will share this with the restaurant staff team. Thank you for bringing this to our attention.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location! Make sure you get on the list if dining in the restaurant - they do not take reservations. Saloon restaurant was good but understaffed. Overall a nice property!
Stayed 1 night in Mar 2024
Response from The Grand Hotel on 26 Mar 2024
Thank you for staying with us! We apologize for the inconvenience with the saloon and hope you had a great rest of your stay.

4/10 Poor

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy and constantly asking for towels
Stayed 4 nights in Mar 2024
Response from The Grand Hotel on 24 Mar 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

2/10 Terrible

Dawn, Plainfield

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Visibly dirty. And when I saw dirty know it was really dirty. The onsite dining was revolting and 10x the cost of the fine dining we had in Scottsdale and Sedona. Very very disappointing
Stayed 1 night in Mar 2024
Response from The Grand Hotel on 23 Mar 2024
Thank you for your feedback. I have shared your comments with our team. Thank you for being our guests.

8/10 Good

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, clean great bar area with good menu
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on 23 Mar 2024
Thank you for your feedback. We are so happy you enjoyed your stay. I have shared your comments with our team. Please come stay with us again soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very caring and helpful.
Stayed 1 night in Mar 2024
Response from The Grand Hotel on 23 Mar 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. We have shared your comments with your team. Please come visit us again soon!

10/10 Excellent

Tracey, Winona

Stayed 1 night in Mar 2024
Response from The Grand Hotel on 11 Apr 2024
We appreciate your positive feedback, we're thrilled you enjoyed your stay! Please come visit us again soon.