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Reviews of voco Gold Coast, an IHG Hotel

4.5 out of 5
voco Gold Coast, an IHG Hotel
31 Hamilton Avenue, Surfers Paradise, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1003 reviews" "
Rating 8 - Good. 295 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alanna

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Voco was a great hotel for families. It had ample access to public transport but was also within walking distance to cavil ave and the beach. Buffet breakfast was included in our stay - there was a great selection of food. Staff were friendly and super helpful. The only downside for us was that we had to keep asking for our room to be cleaned as we kept getting forgotten. Other than that we enjoyed our stay and would come back again.
Stayed 5 nights in Apr 2024
Response from MDH on 2 May 2024
Dear Alanna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay. Great service overall.
Stayed 2 nights in Apr 2024
Response from MDH on 2 May 2024
Dear Anika,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
George is a great front desk clerk, very helpful and kind. We had a lovely stay and could see the ocean from our room. The pool was lovely and clean.
Stayed 3 nights in Apr 2024
Response from MDH on 2 May 2024
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 1 night in Apr 2024
Response from MDH on 2 May 2024
Dear Matthew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Serafina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean n bright. Plenty of restaurant close by and close to surfer paradise beach
Stayed 1 night in Apr 2024
Response from MDH on 2 May 2024
Dear Serafina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 Okay

Jagvir

No housekeeping and tidying during the stay
Stayed 2 nights in Apr 2024
Response from MDH on 9 Apr 2024
Dear Jagvir,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

8/10 Good

Igor, Bonbeach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. We were struggling with the bedding. Booked the room with 2 twin beds, those were quite small and the mattresses were very soft. Was quite hard to sleep. Everything else was really good. Great breakfast and fantastic location.
Stayed 5 nights in Mar 2024
Response from mdh on 4 Apr 2024
Dear Igor,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 Excellent

Juanita Mary

Travelled with family
The cleaner for the room l was in could have done a better job, there were dishes left unwashed. I had to ask for clean sheets for my granddaughters bed and the vacuuming was not done. Apart from that, we enjoyed our stay, and, we will be back.
Stayed 10 nights in Mar 2024
Response from mdh on 3 Apr 2024
Dear Juanita,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

8/10 Good

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from mdh on 4 Apr 2024
Dear Simon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Kamiya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property , well maintained with friendly staff. Highly recommend.
Stayed 4 nights in Mar 2024
Response from mdh on 3 Apr 2024
Dear Kamiya,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Michael, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby wifi was good but the in room wifi just sucked. Couldn’t load anything or even FaceTime the family back home.
Stayed 3 nights in Mar 2024
Response from mdh on 3 Apr 2024
Dear Michael,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 Excellent

Sunish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Mar 2024
Response from mdh on 3 Apr 2024
Dear Sunish,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great view
Stayed 3 nights in Mar 2024
Response from mdh on 3 Apr 2024
Dear Todd,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Graham

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, food was great. Definitely recommend.
Stayed 6 nights in Mar 2024
Response from mdh on 30 Mar 2024
Dear Graham, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was out of order and has been since Dec, but they still told us they had 2 pools at check in. Breakfast buffet was good. Staff were friendly but not super knowledgeable for us tourists looking for recommondations.
Stayed 4 nights in Mar 2024
Response from MDH on 21 Mar 2024
Dear Jacqueline,Thank you for your review. We are sorry to hear you had an unpleasant experience, we really appreciate you bringing this issue to our attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We’ll strive to do better in future – Voco Management

10/10 Excellent

Lulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was really good! Room was in great condition and no noise from neighbors or hallways could be heard. Very clean and nice hotel! Nice view from the room. Overall very satisfied!
Stayed 1 night in Mar 2024
Response from MDH on 17 Mar 2024
Dear Lulu,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Navjyot

Great service, beautiful hotel, excellent 💕
Stayed 15 nights in Feb 2024
Response from MDH on 17 Mar 2024
Dear Navjyot,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to public transport was excellent. Amazing meal at Clifford’s Grill and Lounge. Would definitely stay again.
Stayed 4 nights in Mar 2024
Response from MDH on 17 Mar 2024
Dear Gina,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Yuto

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MDH on 17 Mar 2024
Dear Yuto,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MDH on 17 Mar 2024
Dear Luke,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Giuli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from MDH on 5 Mar 2024
Dear Giuli, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

2/10 Terrible

Glen

Liked: Cleanliness, amenities, property conditions & facilities
The place itself was ok but I got a random charge on my card that I used for the hind of $398 halfway through my stay. This is the 2nd time this has happened for no reason. I use 2 different cards 1 for the bond and 1 for the payment of the room. I don’t understand how or why they would look up my card details for the bond payment (which they already took out the day before to hold it) and then charge me nearly $400 for no reason. When I went and spoke to them they said it was an accident and will refund it. Not staying here again something dodgy as this is the 2nd time they’ve done this.
Stayed 2 nights in Mar 2024
Response from matt on 5 Mar 2024
Good Evening Glen,I’m sorry to hear about your experience with the unexpected charges on your cards during your stay with us here at Voco Gold Coast. It's understandable that this situation has caused frustration and concern. But please be assured that moving forward the correct training will be conducted and that I hope you can trust and stay with us again in the future. Thanks Matt ConaghanDuty Manager

10/10 Excellent

parminder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for holiday
Stayed 3 nights in Mar 2024
Response from MDH on 5 Mar 2024
Dear Parminder, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Tyler

Stayed 4 nights in Feb 2024
Response from MDH on 21 Mar 2024
Dear tyler,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most friendly staff. Rooms were excellent. King size bed was amazing… location was spot on for our needs…
Stayed 1 night in Feb 2024
Response from MDH on 5 Mar 2024
Dear Andrew, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Boris

Travelled with family
Would of been nice if there was a bit more supplies. More coffee, tea, biscuits full milk. Just an idea for next time. Thank you great Hotel, we would stay again.
Stayed 2 nights in Feb 2024
Response from MDH on 6 Feb 2024
Dear Boris,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Dejana

Travelled with family and small children
We love everything except buffet breakfast 2 x cold bacon completely and cold pancakes Othervise everything was excelent
Stayed 5 nights in Jan 2024
Response from MDH on 4 Feb 2024
Dear Dejana, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MDH on 5 Feb 2024
Dear Kunal,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Sabina Khadka

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 3 nights in Jan 2024
Response from MDH on 4 Feb 2024
Dear Sabina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Annette

Stayed 1 night in Jan 2024
Response from MDH on 4 Feb 2024
Dear Annette, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

KHALID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Jan 2024
Response from MDH on 4 Feb 2024
Dear Khalid, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Hasala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from MDH on 4 Feb 2024
Dear Hasala, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Tara Jane

Liked: Cleanliness, staff & service, property conditions & facilities
My family really enjoyed their stay here at Voco and so did I it was fun for all the pool was amazing and the food too!
Stayed 6 nights in Jan 2024
Response from MDH on 31 Jan 2024
Dear Tara Jane,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Meiling

Stayed 2 nights in Jan 2024
Response from MDH on 21 Mar 2024
Dear Meiling,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Darren

Travelled with partner
Liked: Property conditions & facilities
Great location and we loved the buffet dinner the staff were very friendly and helpful Buffet breakfast was very good just need to get to the coffee machine early Pillows
Stayed 3 nights in Jan 2024
Response from MDH on 31 Jan 2024
Dear Darren,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Jan 2024
Response from MDH on 31 Jan 2024
Dear Lisa,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Stephen

Stayed 4 nights in Jan 2024
Response from MDH on 21 Mar 2024
Dear Stephen,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MDH on 27 Jan 2024
Dear Shane, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

6/10 Okay

Jackie

Liked: Staff & service
Disliked: Property conditions & facilities
Room dirty good facilities .. but 1 pool for all guest is nit great .. understaff everywhere .. breakfast is ridiculous .. either waiting for a seat waiting for coffee ( that hardly works) toast cooks one side .. line up huge .. and the later you go you in filthy floors .. food everywhere it’s disgusting!!! Will not stay again
Stayed 9 nights in Jan 2024
Response from MDH on 27 Jan 2024
Dear Jackie, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Voco Hotel Management

10/10 Excellent

Ines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location within walking distance from Caville St.
Stayed 5 nights in Jan 2024
Response from MDH on 26 Jan 2024
Dear Ines,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Soon Weei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and good ambiance. There are lots of vegetarian choices for the buffet breakfast. Congee is good but the soya sauce is not so good. The room is clean.
Stayed 4 nights in Jan 2024
Response from MDH on 26 Jan 2024
Dear Soon,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MDH on 27 Jan 2024
Dear Brittney, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Xiao Fang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置好，交通方便，卫生还行，服务态度好。
Stayed 4 nights in Jan 2024
Response from MDH on 26 Jan 2024
Dear Xiao,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

2/10 Terrible

Masako

Stayed 3 nights in Jan 2024
Response from MDH on 26 Jan 2024
Dear Masako,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Shehan De

Liked: Cleanliness, property conditions & facilities
Really Good . I would certainly go back there again. Only downside is had to wait in a long queue for Morning breakfast.
Stayed 5 nights in Jan 2024
Response from MDH on 26 Jan 2024
Dear Shehan,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Close to transport and reasonable price
Stayed 2 nights in Jan 2024
Response from MDH on 26 Jan 2024
Dear Mike,Thank you for taking the time to leave feedback of your stay at Voco Gold Coast. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to have the opportunity to welcome you and your family back in the future – Voco Management

8/10 Good

Jennifer

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from MDH on 21 Jan 2024
DearJennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Jan 2024
Response from MDH on 21 Jan 2024
Dear Andrew,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management

10/10 Excellent

Catalina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with friends
The stay was amazing very friendly staff the room was amazingly clean and smelt really good. They have everything you could possibly want on site including a cafe for all us tired mummas. There's kids zone downstairs, this was amazing as well. I will be booking back here
Stayed 1 night in Jan 2024
Response from MDH on 21 Jan 2024
Dear Catalina, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Voco Hotel Management