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Reviews of The Shore Apartments

3.5 out of 5
The Shore Apartments
2 Ocean Avenue, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 153 out of 377 reviews" "
Rating 8 - Good. 151 out of 377 reviews" "
Rating 6 - Okay. 49 out of 377 reviews" "
Rating 4 - Poor. 11 out of 377 reviews" "
Rating 2 - Terrible. 13 out of 377 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Murray

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Dorothy on 25 Oct 2023
Hi MurrayWe appreciate your great review. kind regardsDorothyReception

10/10 Excellent

Sarwoar

Liked: Cleanliness, property conditions & facilities
Quiet, walkable easy access to public transport. No air condition was available in my room I stayed.
Stayed 4 nights in Oct 2023
Response from Kay on 23 Oct 2023
Good Morning, Thank you for taking the time to review your stay with us, much appreciated.As per our website and agent descriptions, we do not advertise air conditioning, only fans, so you should have been aware that we could not offer air conditioning to you or any of our guests.RegardsKay

6/10 Okay

nick

Disliked: Room comfort
Stayed 4 nights in Oct 2023
Response from Dorothy on 17 Oct 2023
Thank you for your review. We trust you enjoyed your stay.

8/10 Good

Glenn Judith

Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from Dorothy on 27 Sept 2023
Hi JudithWe appreciate you taking the time to review your stay. We trust you had a great time.regardsDorothyReception

10/10 Excellent

Melanie

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Dorothy on 30 Aug 2023
Hi MelanieThank you for your review - it's always great to hear guests have enjoyed their stay.regardsDorothyReception

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant accommodation and great view. Close to beach! Friendly and helpful staff. Great size room. Definitely would stay again
Stayed 4 nights in Aug 2023
Response from Dorothy on 23 Aug 2023
Hi RebeccaSo nice to hear you enjoyed your stay here.regardsDorothyReception

8/10 Good

Pat

Liked: Cleanliness, property conditions & facilities
Found it very noisy just because where it is needs double glazing to eliminate the noise. Otherwise it’s handy to the trams and surfers is within walking distance and beach only across the road so that’s a bonus. Bit tired inside needs a bit of a makeover but for the price it was just what we needed just very noisy.
Stayed 10 nights in Aug 2023
Response from Dorothy on 16 Aug 2023
HiThanks for taking the time to review your stay. We advertise and our tariff reflects that we are 3 1/2 stars. Sorry you found the city noises a bit much. It's a good idea to ask for high in the building if you are not used to city living.kind regardsDorothy

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay and well priced . Staff are great too
Stayed 5 nights in Jul 2023
Response from Dorothy on 30 Jul 2023
Hi KerryThank you for taking the time to review your stay - so nice to hear you enjoyed it here.kind regardsDorothyreception

10/10 Excellent

Gayathri

Travelled with family
Liked: Property conditions & facilities
Great location. Clean and comfortable place. Only dislike is, you have to pay for extra towel and even toilet rolls.
Stayed 4 nights in Jul 2023
Response from Dorothy on 9 Jul 2023
Thank you for taking the time to review your stay. If you missed it when you booked, we note on our confirmation, our welcome letter and our tariff reflects that after the starter pack is used, guests provide their own toiletries & groceries, and extra towels for short stays are 3 each.kind regardsDorothyReception

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Oldie but a goodie, beach view is lovely.
Stayed 3 nights in Jun 2023
Response from Kay on 18 Jun 2023
Good Morning Matthew, Thank you for taking the time to review your stay, much appreciated. Pleased to see you enjoyed your stay.Kay - Reception

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay, very close to Surfers, helpful staff.
Stayed 5 nights in Jun 2023
Response from Dorothy on 14 Jun 2023
Hi MichaelWe appreciate your feedback. We hope to see you next time you visit the Gold Coast.kind regardsDorothyReception

10/10 Excellent

Josh

Liked: Cleanliness, property conditions & facilities
Couldnt fault other than maybe some ac if in warmer months, replacement of lifted bench tops and adjust towel roll on door as can not open shower door when bathroom door is closed. Will be definitely booking again.
Stayed 4 nights in May 2023
Response from Kay on 11 May 2023
Hi Josh,Thank you for taking the time to review your stay with us. We will look into the problems mentioned in your review and Thanks for advising us.Look forward to seeing you again.Kay - Reception

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities
Great view and value for money.
Stayed 3 nights in May 2023
Response from Kay on 11 May 2023
Hi Chris, Thank you for taking the time to review your stay and hope to see you again.

10/10 Excellent

Jane

Liked: Cleanliness, property conditions & facilities
Fabulous location right across the road from the beach & beach access point. Being very close to the Gold Coast Tram stop made it easy to get around without a car. The receptionist was very friendly & welcoming. I loved my stay at The Shore Apartments.
Stayed 3 nights in May 2023
Response from Kay on 11 May 2023
Good Morning Jane, Thank you for your great review and taking the time to advise your stay with us. We are glad to hear you enjoyed your time and we hope to see again.Kay - Reception

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved having a balcony with ocean view. Property in a convenient location so close to transport, shopping & restaurants. Our apartment was cleaned half way through our stay of 8 nights, providing fresh sheets & towels, which we haven't experienced in other budget apartments. A pity other places we have stayed don't do this! The natural light in the apartment was brilliant. A fan in the living & bedroom made it comfortable for April. Some Foxtel channels are provided, which was great for us to watch AFL games. Dorothy on reception was friendly & informative. We made use of the laundry which was straight across from our room. We had a very comfortable stay at Shore Apartments, so if the price is right we would love to stay again!
Stayed 8 nights in Apr 2023
Response from Dorothy on 30 Apr 2023
Hi KathleenThank you for taking the time to review your stay. We're glad to hear you enjoyed it. We would love for you to stay again next time you visit the Gold Coast.kind regardsDorothyReception

10/10 Excellent

Rez

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great location
Stayed 3 nights in Apr 2023
Response from Dorothy on 11 Apr 2023
Hi RezWe really appreciate your feedback. Its good to hear you enjoyed your stay.regardsDorothyReception

8/10 Good

Janine

Liked: Cleanliness, property conditions & facilities
Very happy with unit, lundry very close. Lots of off street parking.
Stayed 5 nights in Mar 2023

4/10 Poor

Xinhao

Liked: Cleanliness
OK room, excellent view, however did not release security bond and very slow email responses
Response from Dorothy on 23 Mar 2023
Hi XinhaoNot sure why you think our email responses were slow?Your security bond was released - it was put on hold only (not charged) the day you arrived and the hold was released the day you departed. We emailed you the day you departed advising the bond had been released. You were not charged for the bond so there will not be a credit.regardsDorothy PattersonManager

6/10 Okay

Mahesh

Liked: Amenities
Disliked: Cleanliness
Stayed 3 nights in Mar 2023
Response from Dorothy on 24 Mar 2023
Thank you for taking the time to post a review. We trust you enjoyed your stay.regardsDorothyReception

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
A great value and comfortable apartment
Good size and well equipped apartment. Good value for money. Some bits are a bit tired but nothing that would stop us from staying there again. Great views from 11th floor. Very polite and helpful staff. Good location. Walkable to town and shops. 2 hours free parking at Coles which is close by. All in all a very good apartment that is good in many ways.
Stayed 4 nights in Feb 2023
Response from Mae on 28 Feb 2023
Hi Michael,So glad to hear that you enjoyed your stay. Thanks for your time to make a comment!Kind regards,Reception

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We booked for 2 weeks, Wotif said there was wifi only to find we were limited to 500mb a day for us both! Thats laughable. We were only given 1 towel each and we had to purchase more towels if we wanted them. Wotif also listed LAUNDRY as though the room had one, staying for 2 weeks, i was looking for a hotel room with a washing machine, again only to find the hotel has public ones that you need to pay to use. It's actually very hard to get cash out with an international credit card. So that really lowered the opinion of our overall stay, even tho the room was tidy and clean and had a great view, we couldnt get past these disappointing moments.
Stayed 13 nights in Feb 2023
Response from Dorothy on 1 Mar 2023
Hi ChelseaWe are sorry you did not read through the information provided about the apartment you were booking. Wotif bookings are through Expedia and all of the things you have listed are clearly advertised on Expedia and our website. Our tariffs and the booking confirmation we sent to you when your booking was received, also reflect these things giving you plenty of time to cancel your booking if you had wished. You booked an apartment not a hotel room and as advertised, your apartment was serviced halfway through your stay (not daily) with clean linen & towels provided.regardsDorothy PattersonManager

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, nice views from balcony apartments. Patrolled swimming area directly across the road. Older style but great value.
Stayed 3 nights in Feb 2023
Response from Dorothy on 15 Feb 2023
Hi ShelleyThank you for taking the time to post a review. We are glad you enjoyed your stay and hope we see you again.regardsDorothyReception

8/10 Good

Abdul

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They need to clean the apartment on daily basis. Other is all good i enjoyed there.
Stayed 3 nights in Jan 2023
Response from Dorothy on 25 Jan 2023
Hi AbdulOur tariffs reflect and the confirmation we sent you reflect that these are apartments and serviced weekly.kind regardsDorothyReception

8/10 Good

DENITA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good price for its location
Response from Dorothy on 18 Jan 2023
Thank you for your review. Glad you liked our location.regardsDorothyReception

6/10 Okay

ilce

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was ok if you want to go on a budget holiday and still close to cavill, the pool and spa were heated obviously if you have kids its not going to be the best entertainment but if you went as young adults or with a couple of other partners the bbq area is nice and clean. No aircon in the rooms and the ocean front apartments face the sea so when the sun comes up it gets pretty hot in those rooms even with the blinds down and the ceiling fan doesnt really do much to provide relief. half the apartments appear to be either owner occupied or tenanted. parking onsite is pretty good both basement parking and ground level at the rear of the site easy check in and check out.
Response from Dorothy on 11 Jan 2023
Hi ilceThank you for your feed back. We do advise on our website and on the confirmation we send you that we have fans not air conditioning. We haven't had complaints about entertainment for children, with the pool & spa on site and the beach across the road?kind regardsDorothyReception

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities
This is an excellent budget hotel. Clean. Nice rooms and everything working. The fans are enough to keep the rod warm but could see it getting hot on 40 degree days with no aircon. Staff are lovely. Pool is small but nice and warm. So all in all a great hotel for this price. Well done.
Response from Dorothy on 30 Nov 2022
Thanks for taking the time to review your stay Peter. We hope we see you again.regardsDorothyReception

8/10 Good

Delwyn

Liked: Cleanliness, room comfort
Stayed 7 nights in Nov 2022
Response from Dorothy on 16 Nov 2022
Hi DelwynThank you for taking the time to post a review. We trust you enjoyed your stay and that we see you next time you visit The Gold Coast..

6/10 Okay

LASZLO

Travelled with partner
Everything fine...cheers!!!
Stayed 6 nights in Oct 2022
Response from Dorothy on 21 Oct 2022
We appreciate you posting a review.Thank youDorothyReception

8/10 Good

Bijay

Travelled with family
Its in great location, handy to everything. For that i would give A . Overall everything in the property is functional n useable. But required improvement in all areas. We did enjoy the stay, Thanks Choudhury Family
Stayed 3 nights in Sep 2022
Response from Dorothy on 9 Oct 2022
Thank you for your feedback. A reminder we are 3 1/2 stars.regardsDorothy

10/10 Excellent

Shanae

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the open ocean views from the apartment & that the spa was hot at 7:30am
Stayed 3 nights in Sep 2022
Response from Dorothy on 6 Oct 2022
Thanks for your comments. We are glad to hear you enjoyed your stay here.kind regardsDorothyReception

8/10 Good

Gurpreet

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, room comfort
Nice place to stay near the beach
Great location and views!
Stayed 3 nights in Sep 2022
Response from Dorothy on 21 Sept 2022
Thank you for taking the time to post a review. We are glad to hear you enjoyed your stay.regardsDorothy

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location, the welcome from Dorothy, Condition of property were very good. Equipment in unit was very basic but sufficient for our needs because we spent most of our time with friends at another resort. We may stay again but would need to bring extra utensils etc.
Stayed 4 nights in Jul 2022

10/10 Excellent

Sonia

Liked: Cleanliness, amenities
I loved the unit I was in but don’t think I would want to stay there in summer! The view is stunning and although the place is old, it was clean and neat
Stayed 4 nights in Jul 2022
Response from Dorothy on 15 Jul 2022
Thank you for taking the time to post a review. Glad you enjoyed your stay. regards Dorothy reception

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Staff were exceptional & friendly. The Shore was situated in a great location in close proximity to all attractions.
Stayed 3 nights in Apr 2022
Response from Dorothy on 15 Jul 2022
We appreciate your feedback, it's great to hear you had a great time. Hope we see you again. regards Dorothy Reception

10/10 Excellent

rebecca

Liked: Cleanliness, room comfort
It was wonderful.the ocean was beautiful.loved waking up to the ocean in the morning & sun sets in the afternoon.restaurants was only a 10 min walk away or less.staff was really great.had lots of information about the local area. We had a wonderful stay
Stayed 3 nights in Jun 2022
Response from Dorothy on 9 Jun 2022
Hi Rebecca Thanks for your review. We love to hear guests have had a great time. regards Dorothy Reception

10/10 Excellent

Marea

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2022
Response from Dorothy on 8 Jun 2022
Hi Marea Thank you for your feedback it is much appreciated. We hope to see you again next time you visit the Gold Coast. regards Dorothy

8/10 Good

Cameron

Stayed 6 nights in May 2022

10/10 Excellent

Brien

Travelled with group
Liked: Cleanliness, room comfort
Great place to Stay in Surfers
Was very central to Cavill Ave not far to 2 big shopping center. Near public transport and many restaurants. Good pool Staff went over and beyond to make a great stay for our son and his friends. Would highly recommend
Stayed 3 nights in May 2022
Response from Kay on 19 May 2022
Thank you for your lovely comments. The boys were no problem and a pleasure to have. Kay - Reception

8/10 Good

Graeme

Liked: Cleanliness, room comfort
SHORE APARTMENTS
STAYED 4 NIGHTS, APARTMENT WAS CLEAN AND HAD EVERYTHING TO COOK YOUR OWN MEALS PLUS PAY TV, SO STAY WAS COMFORTABLE
Stayed 4 nights in May 2022
Response from Kay on 19 May 2022
Thank you for taking the time to review your stay, much appreciated. Glad to hear everything went well and hope to see you again. Kay - Reception

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the view and the location.
Stayed 5 nights in Apr 2022
Response from Dorothy on 6 May 2022
Hi Jason Thank you for your feedback. Good to hear you enjoyed your stay. Hope to see you next time you visit the Gold Coast. regards Dorothy

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable bed, great views, friendly Staff and Residents
Stayed 3 nights in Apr 2022
Response from Kay on 2 May 2022
Dear Susan, Thank you for taking the time to review your stay with us, much appreciated. Glad to hear you enjoyed your time here and we hope to see you again. Regards Kay - Reception

8/10 Good

Leonor

Liked: Cleanliness, room comfort
Great Service
Excellent service! A shout out to Dorothy, main reason for our repeat stay.
Stayed 11 nights in Apr 2022
Response from Dorothy on 17 Apr 2022
Hi Leonor Thank you for your review. Glad to hear you enjoyed your stay again.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2022
Response from Dorothy on 16 Feb 2022
Hi John We really appreciate you posting a review. It's great to know you enjoyed your stay. regards Dorothy

10/10 Excellent

Ramon

Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect, the view from the balcony awesome , we had a very enjoyable time there .
Stayed 4 nights in Feb 2022
Response from Dorothy on 16 Feb 2022
Hi Ramon Thank you for taking the time to review your stay. So glad you to hear you had an enjoyable time. regards Dorothy

8/10 Good

David, Wollongong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dorothy the property manager was very friendly and accommodating. We could check in earlier and got an amazing view and high floor as requested. Nice heated pool and spa area. Cannot fault the cleanliness. Excellent location being opposite the beach. Had a great stay and will definitely stay again.
Stayed 6 nights in Oct 2021
Response from Dorothy on 31 Oct 2021
Thanks David Great to hear you enjoyed your stay and hope we see you again next time you visit the Gold Coast. regards Dorothy Manager

10/10 Excellent

Kausik

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the beach and amenities. Great location. Great view from the room.
Stayed 5 nights in Sep 2021
Response from Dorothy on 7 Oct 2021
Hi Kausik Thank you for your review. Glad to hear you enjoyed your stay. kind regards Dorothy

8/10 Good

Verified traveller

Nice stay
Very responsive to calls for help. Good job!
Stayed 6 nights in Sep 2021
Response from Dorothy on 25 Sept 2021
Thank you for your feedback. We always try to assist so please always contact Reception with any queries. Hope you will come and stay next time you visit the Gold Coast. kind regards Dorothy Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2021
Response from Dorothy on 23 Jun 2021
Hi Kevin Thank you for your review its good to hear everything was to your liking. kind regards Dorothy Reception

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2021
Response from Dorothy on 25 Jun 2021
Thank you for staying at The Shore and for reviewing your stay. We hope you had an enjoyable time and that we will see you next time you come to the Gold Coast. Regards Dorothy Reception