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Reviews of Silverton Holiday Apartments

3.5 out of 5
Silverton Holiday Apartments
2940 Gold Coast Highway, Surfers Paradise, QLD

Reviews

6.8
Rating 10 - Excellent. 62 out of 316 reviews" "
Rating 8 - Good. 111 out of 316 reviews" "
Rating 6 - Okay. 58 out of 316 reviews" "
Rating 4 - Poor. 54 out of 316 reviews" "
Rating 2 - Terrible. 31 out of 316 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We had unit 76 which was in very poor condition. The carpets and furniture were very stained. The cooktop was very dirty and so disgusting we didn't use it. The taps had missing bits on them. None of the furniture matched and was very old and in poor condition. Do not stay in unit 76. My family had a renovated room which was lovely. The pool area was lovely.
Stayed 4 nights in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Rooms are outdated and in very bad condition
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed atmosphere and close to everything. Room was perfect and apartment spacious
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Position to transport within walking distance to Surfers Paradise
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unit was well equipped and clean with beautiful view
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my short stay. I found my apartment spacious, comfortable and clean. Although the balcony was small I had a nice view of the river.
Stayed 3 nights in Mar 2019
Response from Reservations on 25 Mar 2019
Thank you for taking the time to review your stay. We are happy you enjoyed your time here. Yes, we are very lucky to have spacious apartments with beautiful views.

8/10 Good

VT

Travelled with family
Liked: Cleanliness, staff & service, amenities
The view from the 10th floor over the river was great
Stayed 4 nights in Mar 2019
Response from Reservations on 25 Mar 2019
Thank you for taking the time to review your stay. We were happy to have you. We are blessed to be located in a beautiful spot with views around us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I paid average $150 per night, it was a short change for what we pay. we stayed at Level 15, Room 81, there was no air cond. in the bedrooms except ceiling fan, 1 standing fan each in both room and a small bedside fan in the master bedroom. There were 2 sofa in the living room, both were dated and old and a mismatch, There were still sands on the long black sofa and when you sit on it , it sunk in. 2 washing machines both were quite dirty filled with thicken detergent powder. Floor were sticky and air vent in both toilet were covered with thick dust and dirt. Very disappointed when the review indicated 4 out of 5 ????
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There were baby cockaroaches in the kitchen and cupboards, the toilet was leaking in main bathroom and stank, the carpets were filthy found hair in bed and also beer cap under the bed, and hair in the drain plug. The pool and spa facilities were awesome!
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Great location great price. Good access to most coast ammenities
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2018

8/10 Good

Renate

Large,pleasant unit. Massive walk in wardrobe. Unit a.little dated but great for the price. Including large balcony with view to the river. Staff was very helpful.
Stayed 4 nights in Aug 2018

10/10 Excellent

Lydia, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views
The views of the canal were spectacular! The property was well maintained and the pool was great. Walking distance to the shops and the beach was a bonus. We really enjoyed our stay here.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the beach
Easy walking distance to surf clubs And cavall ave and team stop
Stayed 3 nights in Jul 2018

10/10 Excellent

Mini, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Family Holiday Accommodation in Surfers
We booked a 2 bedroom unit for 5 nights Easy to find Overlooks the canals and hinterland Self contained Affordable during the school holidays
Stayed 5 nights in Jul 2018

10/10 Excellent

Emma, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach with an amazing view
We had so much fun staying in the apartment - the space and set up made it feel like a home away from home. Excellent price for location and the view was beautiful to come back to after a day out. Secure under cover parking and walking distance to Surfers Paradise. We will definitely be returning to stay.
Stayed 4 nights in Apr 2018
Response from Silverton Apartments on 7 May 2018
Hi Emma, thank you for taking the time to write a review for us. We are definitely lucky to be in a convenient spot in Surfers Paradise with beautiful views. We look forward to your stay next time :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and very near to Surfers Paradise. Well maintained and cleaned.
Stayed 6 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Great location
Great location with terrific views from the 15th floor over the river. The service was fine and friendly and the amenities good. The 2 bedroom apartment was nice a big, however, was very very tired and needs some love to ensure the hotel standards are basically met. A paint, definitely new carpet, new kitchen cupboards with an update on a few furniture pieces would do the trick.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Good location, dated apartment
Good location (on tram line), lovely canal views and good facilities (pool, tennis court etc). The apartment itself was past its prime (lounges peeling, tiles cracked in bathroom, door to balcony doesn't lock). Apartment clean to be staying in but lacking the extra details like dirty fans. Apartment is quite large which was nice but balcony on the small side. Overall I would stay again depending on price.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Great location
Right on tram line easy access to all areas by tram Unit not very well equipped with utensils if self catering No spare toilet roll provided No A/C and noisy if Windows left open Reasonable value for money
Stayed 5 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Nice hotel but the staff don't understand English
We had a lively time but the furnishing was very old in the apartment and couldn't enjoy it
Stayed 10 nights in Feb 2018

2/10 Terrible

Annie, Brisbane

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dated
The room was not even painted properly, looked like someone had started painting the wall several years ago and never finished, room was in much need of some TLC as felt like it had not been cleaned for a long time and nothing had been maintained. Overpriced for this kind of presentation and would not recommend. The only redeeming feature of the whole property was the pool area except the grass around it needed to be mowed.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Great stay, large apartment with great views and facilities. Close to surfers but also in a much better position if your looking to head down towards the southern end of the gold cast like Burleigh heads
Stayed 2 nights in Dec 2017

4/10 Poor

Denis, Newcastle

Disliked: Cleanliness, staff & service, property conditions & facilities
Run away
Property is very old & run down. My room (76) was dirty. Dishwasher was so smelly I did not use it. It states amenities are provided but No soap & no dishwash detergent. Dining chairs very stained & dirty.
Stayed 2 nights in Dec 2017

8/10 Good

lee, central coast NSW

Liked: Cleanliness, property conditions & facilities, room comfort
Mother and daughter get away
We stayed at the Silverton apartments in Surfers Paradise for 4 nights, we had traveled from the central coast (NSW) and arrived at around 2:30pm (Queensland time as they don't have daylight savings) on arrival you have to call a mobile no. to get service at the reception (but that's ok) lady was very nice and gave me the key to the apartment on the 14th floor (awesome) and that was it..... the room was way better than i had expected after reading some of the reviews online the only thing i could say that wasn't good was it needed a ceiling fan in the second bedroom all other rooms had them but really that's nit picking (thumbs up) beautiful view of the river and surfers (thumbs up) easy access to the trams that go into town (thumbs up) easy parking undercover (thumbs up) .....mother and daughter a big success thank you Silverton apartments
Stayed 4 nights in Nov 2017

2/10 Terrible

Sam, Melbourne

Disliked: Cleanliness, room comfort
Good location and lovely pool
Aircon didn’t work. We especially booked this location for the aircon and were assured there was aircon. Not enough towels.
Stayed 3 nights in Nov 2017

8/10 Good

The Georgie's, NZ

Liked: Staff & service, property conditions & facilities
Spacious, balcony with great view & good wi-fi sig
Sliding door in room couldn't open, hard beds & stained linen. Comfy couch (big tv should be in lounge with comfy couch), good cooking & laundry facilities, good pool. Convenient location with access to public transport.
Stayed 3 nights in Oct 2017

8/10 Good

Tina, Adelaide

Liked: Staff & service
Disliked: Cleanliness
If you're looking for a hotel close to the beach
If you're looking for a hotel close to the beach! well this is your apartment. The condition of the apartment is horrible. I found mould on the outside door, the place smelt horrible even when we aired it out opening all the balcony doors it still smelt everyday and we didn't get use to it also there was no shampoo or conditioner, I was terrified to go into the sauna and gym after this. HOWEVER, the pool was AMAAZING overlooking the lake... WOW just wow. It has a nice balcony and close to the beach and has a tennis court and nice tanning area. This made up for the apartments condition. I would go back for the pool balcony and the distance to the beach. ALSO staff were incredibly nice:) thankyou beautiful staff.
Stayed 3 nights in Oct 2017

8/10 Good

Laura, Hunter Valley

Liked: Property conditions & facilities, room comfort
Great location and a huge space
Very cheap to rent for 3 nights for 3 people, couldn’t believe our luck, huge space with everything we could want. View was amazing! Only issue was there are renovations going on above our room but only between 830am and 4pm
Stayed 3 nights in Oct 2017

6/10 Okay

Michael, Melbourne

Disliked: Staff & service
Check in time is 2pm
Front desk not manned Manager in happy to serve you
Stayed 6 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked out early - smell and air conditioning
Wanted to check out straight after check in due to strong smell on the floor and the air conditioner not working properly. Spoke to Manager who would not agree to a full refund despite the heat in the room having an adverse affect on my husband's health condition. Checked out after 2 nights only because I couldn't afford to pay for 2 places at the same time and checked in to a much better place around the corner. Only good things about this place were the pool and view of the river.
Stayed 7 nights in Sep 2017

4/10 Poor

Leo Edward

Disliked: Cleanliness, property conditions & facilities, room comfort
Old style apartment and very noisy.
The location is on the busy road, that is so noisy and we could not sleep well at all. The carpet is very old and smelly. The basin tap in the master bathroom is too short so we cannot wash our hand just like that. We have to pour the water to the glass first before we can wash our hands. The hot water on the basin does not work either. The only good thing is the pool. Sorry not happy.
Stayed 2 nights in Sep 2017

8/10 Good

Booie, Sydney

Liked: Staff & service, property conditions & facilities
Close to everything
Friendly staff, great location, big bright apartments that desperately need renovating
Stayed 2 nights in Aug 2017

8/10 Good

Tracy, Brisbane

Liked: Staff & service, property conditions & facilities
Magic views
A great weekend get away, relaxing. This apartment on the top level, we enjoyed relaxing on the great balcony, big enough for four people, great views. It was a spacious apartment, teenagers could have their own space
Stayed 2 nights in Jun 2017

8/10 Good

theresa, Tallebudgera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
On the river and close to broadbeach and Surfers restaurants, beaches.. hop on the Tram it will take you to both places..

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst accommodation we've been in Aus
The service was very poor. Rooms were not clean, there was leaking toilet bowl, dirty bed sheet and bed covers which they refuse to change when requested to change.Some furniture like chairs were already broken when we arrived but we got charged after we left. The chair broke while one of the hotel person is inspecting the leaking toilet bowl.We got charged for extra cleaning with false accusations that we left the rooms messy. They refuse to send more photos so we can take further legal action with ACCC and Australian fair trading and media. They only send the photos that we requested them to take as part of us reporting issues. They have false claim of us leaving the rooms dirty but cannot prove. Already late when we found a lot of complains are posted on trip advisory and other websites about this hotel and their service.

8/10 Good

wendz, brisbane

Liked: Staff & service
Nice view of river
Staff helpful. 1 bedroom apartment a good size. Too cool to swim but pool looked nice.

8/10 Good

tracey, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic views
Nice spacious rooms. Great views over the river. Walking distance to shops.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good cheap accommodation
The appartment was clean and bed was comfortable, people at front fest where very helpful, I wasn't expecting a 5 star but it's a lot better then the reviews I read.

6/10 Okay

morriss003, Maui

Liked: Cleanliness, property conditions & facilities
Flawed Gem
It is a real shame when hotels, service apartments, and other accommodations don't understand the importance of the internet for travelers. This was a truly elegant apartment, well furnished, and with an excellent balcony and view, but the lack of internet makes it a site I cannot recommend. It does have some quirks. The floors are uneven, there is barely enough hot water, and the furniture is not particularly comfortable, but it does have a washer and dryer, river views from the balcony, and beautiful art work. There is a warning that you must wash the dishes, and take away the trash or you will incur a $50 charge.
View from balcony

10/10 Excellent

Goa Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
•Quality of service
good,

10/10 Excellent

Nick, Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome getaway with the kids!!
Great location. Awesome outdoor facilities. Well maintained and great for the kids!! Apartments had everything. Well maintained. All Foxtel channels was an added bonus when it was time to chill at the end of the day. Very family orientated! We will be back again!! Thanks Silverton!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. The front desk on a Sunday was very helpful.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty hotel
We checked into our "luxury" hotel room and right from the start it obviously hadnt been cleaned. There was toothpaste on the bathroom walls, black gauges on every wall in every room, plastic cups still left under the bed, rips in all the lounges, chewing gum on the walls, suspicious stains on the blankets/ mattress/ curtains and worst of all mould in the showers. We demanded to be moved to another room which we did only to find our new room in the same state if not worse.We phoned down to reception and they informed us they will have the cleaners go through the room the following morning. Upon our return to the hotel later that afternoon we checked our room and not a single thing had been cleaned, it was still in the same disgusting state it was when we first arrived. We again tried to contact reception but nobody would answer the phone. I would never recommend staying at this hotel to anyone. Worst hotel ever!

4/10 Poor

Tony, sydney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Close to beach and Surface centre
Carpet, air conditioning and lounge room furniture needs updating 2nd bedroom is unbearable with locked windows, no airconditioning and facing west. Bedrooms need air conditioning and new fans

2/10 Terrible

Maryanne, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book this accommodation!
Unclean, untidy, unsuitable as holiday accommodation and falsely advertised details.
Ripped curtains
Unclean sleeping space
Mouldy Food covered furniture
Unclean and mouldy shower

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, room comfort
The room smell really bad with no ventilation!!!
Please do not book this apartment by viewing the photos. We paid to stay at the apartment for 4 nights but left after 2 nights. The apartment had a bad smell and the window did not open in the room. So it was very uncomfortable to stay in!!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good views that's all
Very run down. Broken and ripped furniture. Absolutely gob smacked at the condition of room. Cigarette burn marks on bedding and floors. Fake grass outside ripped and look disgusting. Unsafe air conditioning unit outside with the part that covers the fan hanging off. Dining chair broke just sitting on it. Just a very unkept apartment.(57)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to everything
always enjoy it here

6/10 Okay

Verified traveller

Liked: Staff & service
Pool Spa gr8 staff gr8 location gr8
Street noise only issue well you are on the highway