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Reviews of Sierra - Private Apartments

3.5 out of 5
Sierra - Private Apartments
22 Surf Parade, Broadbeach, QLD

Reviews

5.6
Rating 10 - Excellent. 1 out of 11 reviews" "
Rating 8 - Good. 3 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 4 out of 11 reviews" "
Rating 2 - Terrible. 2 out of 11 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

7.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was dirty. It needed a good clean. The couch was in need of a good vacuum or revamp. There was a toothpick in the rug which suggests the unit wasn’t cleaned properly as well as past occupant belongings in fridge. The location was good. The pool was good.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Great location, nice modern apartment. Although was let down in that it wasn't what was described on Wotif, and when we queried our host about the issue we were told that it was the incorrect description but nothing could be done about it. Host was nice and apologetic, but ultimately it was an incorrect description on the website which led to multiple people having to sleep on the floor.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Great location, owner never replies to messages. Tv was broken and bathroom lights were also broken. Haven’t got my bond back and it’s been 2 weeks, owner said they sent it weeks ago.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the location! So close to the beach. Layout of the apartment was excellent and good technology. A few minor maintenance issues, but nothing major. A few more towels would have been good as well.
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't be sucked into thinking this is a nice hote.
When I booked I thought I was booking a regular hotel. I began to become suspicious when the person and me Hey Peter Thank you for letting me know. That's fine to check in at 10pm there's a late check in fee that applies after 6pm of $30 up to 10pm after 10pm the fee is $50 to be paid in cash on arrival for check-in. Have a good night and speak with you tomorrow. Long story short or was not a place I can recommend. Poor maintenance and expensive for no service.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view from the balcony, and the pool area were lovely
Stayed 6 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The fridge was turned off when we arrived which was late and we were unable to put the milk, margarine and all the other groceries in there - unfortunately this meant that we needed to buy ice to keep everything cold until the fridge got cold enough. The dishwasher was full and unopened which meant there was an awful smell coming from the dishwasher as it had been left shut. Also, there were a number of lights that were broken, the lamp was broken. There were no hand towels or face washers in the bathrooms and there wasn't enough toilet paper to last us the whole stay- when we contacted reception about this they wouldn't even let us buy a roll from them ( I understand they can't just give us one but we were willing to pay for it?!).
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

4/10 Poor

Raine, Brisbane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The place was a good location and had potential but there was no upkeep in the apartment itself! It was not clean and they arent keeping up maintenance on the property. Very disappointing!
Stayed 2 nights in Jan 2019

2/10 Terrible

Lai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad conditions of the private 3 bed room apartment, won't recommend to any one to stay.
Stayed 11 nights in Aug 2019