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Reviews of Raffles Royale

3 out of 5
Raffles Royale
69 Ferny Avenue, Surfers Paradise, QLD

Reviews

7.2

Good

Rating 10 - Excellent. 32 out of 112 reviews" "
Rating 8 - Good. 35 out of 112 reviews" "
Rating 6 - Okay. 24 out of 112 reviews" "
Rating 4 - Poor. 9 out of 112 reviews" "
Rating 2 - Terrible. 12 out of 112 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

jess, sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably close to beach but not comfortable
Old, awkward, lacks facilities, no coffee or jug, no shampoo, two single beds strapped together with a huge lump in the middle.

6/10 Okay

Michelle, Gold Coast

Disliked: Property conditions & facilities, room comfort
Close to beach and nightlife
Value for money!! Not a five star resort but if you're looking for accommodation close to everything just to sleep, it's great.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
the hotel was ok but the room no 47 we found very dusty and the room really needed a good clean ,other than that it was ok.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Well priced for Surfers
A little untidy and not cleaned properly from last guests.

6/10 Okay

Tay, au

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice hotel in the centre of everything
Lovely little hotel pretty much in the centre of everything, walking distance to all the shops etc, Nice place with a lovely outdoor setting with a bbq area and a pool/spa

10/10 Excellent

Kalina, Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
I was really delighted to stay at Raffles Royale as it was true value for money. Hotel is based just a few minutes walk to the main streets of Surfers Paradise, so we just parked our park downstairs and wondered everywhere by foot - to the beach, to cafes and restaurants, shops and nightclubs, it was great! When we got back to the hotel to relax after day of shopping, we rested on a comfy couch in a living room of our apartment. It was so relaxing and comfortable. Before we went to bed we had a swim in the pool and I got into the spa and looked into the stars. It was a bliss. I highly recommend this place!

4/10 Poor

Disappointed

Disliked: Cleanliness, property conditions & facilities, room comfort
Nope
Old, noisy, weird stains in the carpet. We were phoned at 10am to ask when we were getting there as they wanted to go to the movies, We said around 2. Ok no problem, just be here between 12 and 3. Then we were called again at 12, how far away are you. Really?? So sorry we paid through the nose for a horrid hotel and you're pushy to your guests. Don't even bother, was awful, thank god it was just for a night.

8/10 Good

Mark, Grafton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little ripper
I would stay here again , nice location, handy to everything in surfers paradise. Not modern but that's good

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude staff dirty motel early check out no toliet paper or aircondationer in hotel TV doesn't work

8/10 Good

Erna, country Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location close to shops beach night life ,
great location ,customer service with a smile ,great facilities pool ,gym. room very spacious and comfortable with a big deep bath :).

6/10 Okay

Brooke

Liked: Cleanliness, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
All good for 1 night. Should provide soap for barthroom

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Aircon power supply was locked in OFF position by key; so cannot use aircon even though my booking specifically stated I would get an aircon room. Shower door is supposed to have 3 sliding panels. 1 panel was missing and the 2 remaining panels were not even attached together. Had to shower using minimal water in order not to splash excessive water onto bathroom floor.

4/10 Poor

Leanne, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
Not Happy
Have never come across such rudness and unwelcome behaviour by the manageress of this establishment. My husband and I are of mature age and we were spoken to with arrogance. Apparantly we interrupted her a couple of times and this annoyed her. We asked whether we could have the apartment earlier if ready after we arrived there and she allowed it to happen half an hour before check in which was 2pm and we had arrived there at 9.30. She allowed us to put our luggage in a cage in the garage and informed us that she was not responsible for it. We went walking rang her at about 1pm.She told us to wait another 20mins.We went back and when we rang the bell twice she opened the door and told us that we got her away from what she was doing and she should have told us to come back at 2pm.normal check in time. She gave us a key and told us the apt. no. and did not bother to explain how to use the key to enter the building. I eventually asked another guest. I asked for a second key and at first said no you only get one, but then agreed to provide one later for me when she had time. There was supposed to be a clothers dryer in the room but there was only the washing machine and tub.My husband and I felt like thanking her for her unpleasant attitude and just leaving the place to go elsewhere. Wehave previously stayed at several other places in Surfers Paradise and staff was always courteous and greeted us with a smile.

2/10 Terrible

Ali, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, If you want ruin your holiday choose it
The worst experience I have ever had in my life , the lady's behaviour (owner) was completely rude and aggressive , the apartment was totally not clean and it was very old and hardly need repairs and renovations , no supplement of tissue , shampoo, ... , the hair dryer has old dirt like nobody clean it for ages , the stairways were dirty old and terrible , the bathroom has no FAN !?!? it's unbelievable , the keep the air-condition panel open by stretcher it was frustrating , the bath ceiling was destroyed , don't ruin your holiday by staying in this rubbish accommodation.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay at Raffles Royale. It is close to the beach, cafes and restaurants, and the unit was as same as it was advertised on the website.

2/10 Terrible

Russell, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In need of basic maintenance
No shower door on shower, no toilet roll holder, air con did not work, cupboard shelf above microwave very dirty, floor was dirty (grit under foot), less than private balcony with noisy neighbours.

6/10 Okay

MDR

Disliked: Staff & service, room comfort
You get what you pay for.
Good location, easy to find. Very basic accommodation, almost did the job. I was travelling alone, thankfully, the wife wouldn't have been impressed. I was only looking for 1 nights cheap accommodation, I got it.

8/10 Good

Darren, Brisbane QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel, nice pool area and very close to Surfers night life

6/10 Okay

Verified traveller

Liked: Staff & service
great location, clean & comfortable. Simple accomodation

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Decent Hotel, Good Location BUT No Free WiFi
Stayed for a three nights in a one bedroom. The place was spacious and the location is great - close to the beach. Pool area is clean. However, we were disappointed to find that there was no free WiFi in the hotel anywhere. You have to pay to use the WiFi despite it being advertised as free in the rooms and in the public areas. Other than that we had no issues. The owner was kind enough to arrange for a taxi to pick us up at 4 am for our train.

6/10 Okay

cath, sydney

Liked: Cleanliness, staff & service, room comfort
Cheap
This motel is in a great position to city and cheap. Don't expect the Ritz and you will not feel disappointed. Great pool

2/10 Terrible

shahina, sk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy
Worst hotel I experienced, sofa was uncomfortable, sofa bed was broken, sofa coveted with bedspread, they was bug near kitchen area, shower screen broken, dirty balcony.

10/10 Excellent

Teatai, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Anne, Australia - NSW - Port Macquarie

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Shabby, Run-down; Value: Rip-off, Unreasonable, Had to pay parking fees; Service: Inferior, Non existent no interest; Cleanliness: Dirty; Non existent service and lack of interest was bizzare. Never again

10/10 Excellent

Kate, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal, Bargain, A steal; Service: Go the extra mile; Cleanliness: Pleasant; For the price, it is amazing value, close to the beach, shopping complex, you can walk to any of the things you need

6/10 Okay

Laura, New Zealand - Auckland

Disliked: Cleanliness, property conditions & facilities
Facilities: Shabby, Run-down; Value: Economical; Service: Helpful; Cleanliness: Grubby;

8/10 Good

Tosharn, Australia - QLD - Regional QLD

Liked: Cleanliness
Facilities: Everyday; Value: Affordable, Economical; Service: Sufficient, Helpful, Polite; Cleanliness: Pleasant, Delightful;

6/10 Okay

Nicholas

Disliked: Cleanliness, property conditions & facilities
Facilities: Horrible; Value: Unreasonable; Service: Basic; Cleanliness: Dirty;

8/10 Good

Barry, Australia - NSW - Coffs Harbour

Liked: Staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Courteous; Cleanliness: Neat;

6/10 Okay

Bev, Australia - QLD - Brisbane

Disliked: Staff & service, property conditions & facilities
Facilities: Tired; Cleanliness: Tidy;

8/10 Good

Thomas, Wyoming

Liked: Cleanliness, property conditions & facilities, room comfort
affordable
decent, affordable accommodation close to good eating, beaches & entertainment

6/10 Okay

Sally, New Zealand - Auckland

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Rebecca, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal;

8/10 Good

Mia, Australia - VIC - Ballarat

Liked: Property conditions & facilities
Disliked: Staff & service
Facilities: Nice ; Value: Affordable; Service: Lacking; Cleanliness: Tidy;

8/10 Good

Craig, Australia - NSW - Regional NSW

Liked: Property conditions & facilities

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Near to Perfect Hotel
I had a great time in the GC, however the Hotel was horrible. The owner was lovely and was always really helpful with directions, although her cleaning skills must have been out of date. The toilet was building flies everyday when we would come home there would be more and more flies. I ended up cleaning it.

8/10 Good

Maria, Australia - QLD - Gold Coast

Liked: Cleanliness, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Sufficient; Cleanliness: Pleasant;

10/10 Excellent

Gregory, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rebecca, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Amazing;

10/10 Excellent

Paul, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Chris, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Nagaraju, Australia - NSW - Sydney

Facilities: Basic; Value: Cheap; Service: Basic; Cleanliness: Neat;

4/10 Poor

SHEREEN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Facilities: Horrible; Value: Exorbitant; Service: Rude dvd not working; Cleanliness: Beautiful; Never going to stay at Raffles again

8/10 Good

Melissa, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Affordable;

6/10 Okay

Dilana, Australia - QLD - Sunshine Coast

Disliked: Staff & service, property conditions & facilities
Facilities: Ordinary; Value: Affordable; Service: Lacking, no free wifi; Cleanliness: Clean;

8/10 Good

Carol, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but good apartments in a great location.
Apartments were basic but had everything we needed. Great location - right next to bus stop for theme parks, beach 5 min walk away & Cavill shopping mall 10 min wander. Pool was great & bbq area good. Owner was very helpful & we would definitely go back.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Night from hell
Walked into the reception to the manager yelling at her son. Room was right by stair well so could here people coming up and down all night. Several groups of people outside motel were yelling, swearing and arguing all night. Didn't get any sleep!

8/10 Good

Sang, Australia - QLD - Brisbane

Liked: Cleanliness, property conditions & facilities
Facilities: Above average; Value: Cheap;

10/10 Excellent

Kaitlyn, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Go the extra mile, Outstanding, Phenomenal; Cleanliness: Immaculate;