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Reviews of Ocean Royale

3.5 out of 5
Ocean Royale
4 Britannia Avenue, Broadbeach, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 123 out of 304 reviews" "
Rating 8 - Good. 130 out of 304 reviews" "
Rating 6 - Okay. 38 out of 304 reviews" "
Rating 4 - Poor. 11 out of 304 reviews" "
Rating 2 - Terrible. 2 out of 304 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Charity

Travelled with partner
Liked: Cleanliness, amenities
The view from our balcony is fantastic. Very close to the beach, restaurants and shopping center.
Stayed 2 nights in May 2024

10/10 Excellent

deborah

Travelled with partner
Position, clean, really just everything 👍
Stayed 4 nights in Apr 2024

6/10 Okay

Vincent

Stayed 3 nights in Mar 2024

4/10 Poor

Shane

Travelled with partner
Disliked: Cleanliness
Found the rooms to be dirty and dust on skirting boards in unit Lazy cleaners
Stayed 2 nights in Feb 2024

8/10 Good

Eeva

Liked: Cleanliness
Disliked: Property conditions & facilities
A few issues that need attention. Shower rose needs cleaning, dryer full of lint (fire hazard), hot plate needs replacing (rusted and terrible condition), door to balcony near floor has plaster board damaged, ensuite door does not close. The redeeming factor is the view, but charging those rates I feel these issues should be addressed.
Stayed 2 nights in Feb 2024

6/10 Okay

Khongorzul

Disliked: Property conditions & facilities
Location of apartment was not we are expecting.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ehsan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very enjoyable time. Nice and peaceful quiet very friendly staff. Had a great time
Stayed 13 nights in Nov 2023

4/10 Poor

Natasha

Stayed 3 nights in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed for 5 nights and walked down to Broadbeach restaurants most nights. Approximately 10 minutes. Great room with fantastic views of the ocean as promised. Very friendly staff, good pools, close to the beach and handy to all Broadbeach offers.
Stayed 4 nights in Oct 2023

10/10 Excellent

Bev

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location to beach
Stayed 4 nights in Sep 2023

8/10 Good

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
We stayed 7nights in a smallish , one bedroom apartment with fantastic ocean views. It was older style but in reasonable condition, apart from minor paint maintenance jobs that need doing. Bed was good size and comfortable. Lounge furniture fairly new but quite slippery to sit on and outdoor cushions used on the couch kept sliding off. Kitchen good size and everything worked. Bathroom a tad small but great shower. Enough hanging space for clothes . Carpet could have been cleaner as there were a few stains , a good steam clean would not go astray. For the price per night so close to the beach it was a good deal. Balcony fairly big and furniture in good condition. Wonderfull sunrises!! The indoor pool and spa were very good- very nice temperature and fairly clean, although some of the tiles above the waterline could have been cleaner(not sure if this is a scale or chlorine problem). The outdoor pool was very nice but we didn’t use it. The walk to Oasis shopping centre took us longer than the stated ten minutes as one of us had sore knees(both in our 70’s), so for older people of average mobility it does take longer than 10 minutes( about 20 minutes). It’s also a fair walk to the nearest light rail stop at North Broadbeach. It does depend on how mobile you are of course . Dining options are plenty and great at Oasis but nothing close to the apartment. Overall we had a pleasant and relaxing week, excellent access to the beach for our daily beach walks. We would book again.
Stayed 7 nights in Jul 2023

10/10 Excellent

NEVILLE, Auckland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, beautiful sea views , couple minutes from the beach. 8 minutes walk to shopping mall. Property was clean, staff were great. Will be back.
Stayed 6 nights in Jul 2023

8/10 Good

Hayley

Travelled with group
Liked: Cleanliness
Staff at reception were very friendly and informative, the accomodation could do with a refurb but having said that, the apartment was clean and tidy and perfectly situated.
Stayed 2 nights in May 2023

6/10 Okay

Leo

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
there were no saunas in either of the penthouse or down stairs and there was no rubish shutes. the place needs renovation and upkeep,do not advertise that the penthouse has a sauna when there is none available
Stayed 4 nights in May 2023

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very central to both Broadbeach and Surfers. Easy to locate . Great view from sea facing unit. Nice and quite at night , no traffic noice.
Stayed 4 nights in Apr 2023

6/10 Okay

Verified traveller

I made this booking for my brother and his wife to celebrate their anniversary and obviously wanted them to have a room with a decent view of the ocean. I received a confirmation that the room was on level 12 so i did not call them separately though i had mentioned on the booking notes this was an anniversary celebration holiday. When they got there, they gave them a room on level 2 with very limited view of the ocean. I rang their number which went to their after hours service who did take my message but i did not recieve any response. I am very disappointed with their lack of response, proper communication and care for guests.
Stayed 2 nights in Mar 2023
Response from Alex on 7 Mar 2023
Hi Anonymous. We are sorry to hear your brother and his wife were disappointed with their stay. As I explained to them on arrival, we had been advised by the cleaner that the dishwasher in the room they were allocated was not working and there was a bad odour in the kitchen. We only had one room available and unfortunately it was on a lower level. It is regrettable that this should happen but we had no option. Thank you for your understanding.

8/10 Good

Irina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
great location
Stayed 2 nights in Feb 2023

10/10 Excellent

Syd

Stayed 2 nights in Feb 2023

6/10 Okay

Bryson

Travelled with family
It’s wasn’t exactly like the pics, and the building was just a little outdated
Stayed 3 nights in Feb 2023

8/10 Good

Julie, West Hindmarsh

Travelled with family
Liked: Amenities
Great location, very helpful and friendly staff. Apartment was spacious and great views of ocean, but could do with a thorough clean.

6/10 Okay

Evelyn

Disliked: Cleanliness
Our room was not cleaned. Glass doors were grubby which spoilt the view looking out. Floor was not swept nor mopped. Toilet not cleaned. Couch felt dirty. Kitchen was not cleaned to the standard to receive the next guests eg toaster was full of crumbs. Kitchen needed a good wipe down. Dirty utensils. Overall, very disappointed and would not stay there again.
Response from Ivan on 3 Feb 2023
Thank you for your review, sorry to hear that you have a bad stay in our hotel, we are trying to improve our service and make each room clean, to make customers have a good stay in our hotel

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, amenities
The view of the ocean was excellent. Unit was good although in need of updating - get rid of carpet would be a start.

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

6/10 Okay

Joanne

Disliked: Cleanliness, property conditions & facilities
Update styling & cleanliness for a penthouse!! Master bedroom needs full mirror & stying. Liked large living areas but needs a refresh of paint!!
Stayed 3 nights in Oct 2022

8/10 Good

Deborah

Liked: Cleanliness, room comfort
Would use them again
Loved our stay here. Only 1 negative is that it says pool towels are supplied. There was no mention of having to pay to use them. We were under the impression that the money we paid for the towel was a deposit to be told later no it's not a deposit. When you get 4 beach towels it ended up $20 out of pocket. Maybe should specify that a payment is needed
Stayed 8 nights in Sep 2022

10/10 Excellent

Gillian

Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay here. Beautiful views and excellent facilities. Staff were super friendly and helpful.
Stayed 2 nights in Sep 2022

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We wanted to completely chill out on our second stay at Ocean Royale. We loved the views, saw whales in distance, ocean sounds, the calmness of the place, and that it was a quiet and smaller apartment with lift. Easy walking distance to everywhere, and beach access was a few seconds walk. Stayed with my 10 year old for over a week, we swam, we spa'd and we sauna'd, every single day. Walking into Surfer's Paradise or walking the other way to Broadbeach was easy and 705 bus out front or short to walk to tram. Lots of places to dine, or order in. We will definitely visit again.
Stayed 11 nights in Sep 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great property Well maintained Clean Top location
Stayed 2 nights in Sep 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness
Great location, 50 metres to the beach, North facing unit overlooked the beach but also had views North to Surfers Paradise, West to hinterland with beautiful sunsets and South to Broadbeach.
Stayed 2 nights in Jun 2022

8/10 Good

Mark

Liked: Cleanliness, room comfort
Good location
Good location
Stayed 2 nights in Jun 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location
Stayed 14 nights in Jun 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation, staying in the penthouse - with 3 bathrooms (4 toilets), plenty of living space for a family of six. Responsive service. Well equipped. Highly recommend for a spacious stay.
Stayed 11 nights in May 2022

8/10 Good

Talia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Was happy with the property overall had a lovely stay .Is a little dated but that's to be expected with the older buildings with the ocean views. View was amazing loved the indoor pool with the couple of wet days during our stay. Only downfall was the unit could defiantly be cleaner we were constantly finding long dark hair everywhere. Great location walking distance to local shops and plenty of dining options.
Stayed 5 nights in Apr 2022

8/10 Good

Dawn

Travelled with partner
Liked: Amenities
The property was in a great location, lovely views and within walking distance to cafe's. But looking a bit tired and not as clean as I would like. Shower and kitchen drawers needed a scrub. Balcony door corroded and didn't lock.
Stayed 2 nights in May 2022

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and helpful. Loved the indoor pool area and location was great too..
Stayed 4 nights in May 2022

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, amenities
Great location and lovely ocean views. Apartment needs a lot of updating, old and dated but it had everything you needed.
Stayed 2 nights in May 2022

10/10 Excellent

Amelia

Liked: Cleanliness, room comfort
Spatime
I enjoyed the spa
Stayed 2 nights in May 2022

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very impressed with the property. Very clean and great location,good amenities and huge choice of dining just a 5 minute walk. Although set one block back from the beach still had uninterrupted views of the ocean. Fully recommend this apartment as the ocean views are great.
Stayed 3 nights in Apr 2022

10/10 Excellent

Graham

Stayed 2 nights in Mar 2022

4/10 Poor

Peter

Travelled with family
Disliked: Cleanliness
the position is fantastic but needs a lot of upgrade and more care of cleanliness I don't think I would like to stay there at this stage
Stayed 14 nights in Mar 2022

4/10 Poor

lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Hair dryer didn’t work. Very limited reception time
Stayed 2 nights in Mar 2022

8/10 Good

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Good value for money, nice little unit, great location, nice ocean view.
Stayed 2 nights in Feb 2022

6/10 Okay

Richard

Travelled with partner
Disliked: Amenities, property conditions & facilities
The owners of this apartment need to give this place a very good spring clean and some TLC.
Stayed 3 nights in Feb 2022

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, amenities
Ocean views.
Stayed 3 nights in Feb 2022

8/10 Good

Stacey

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2022

6/10 Okay

Michelle

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Whilst initially impressed by the location/view and the two pools, our stay was quite a disappointment. Firstly, the after-hours check-in service was frustrating as we had to wait on hold for ages to talk to someone at two separate entry doors, to then be given a code to a key safe inside the property. After a long trip it wasn’t the most relaxing start to our holiday. Whilst the apartment was spacious and had a full kitchen and laundry, it was noticeably dated and dirty (especially the windows and windowsills) and the scatter cushions on the couches had stains. Outdoor furniture on the patios haven’t been replaced since the 80’s, and we had issues with not being able to close the patio doors again after opening them. We experienced 3 awful nights of no sleep with winds/gusts of 40-50km that banged and whistled the windows and doors that visibly moved in and out (we were on level 12). I had to use some cardboard to fill in some gaps just to minimise the noise, but it was still impossible to sleep. Reception and after-hours phone were no help at all or provided any sympathy to the situation. I get weather is out of their control, but the building should be maintained so that it can withstand strong winds and the windows/doors are actually sealed properly. Poor wifi signal and Netflix on the TV never worked (reception told us it was a network issue). We loved the indoor and outdoor pool and the view was to die for, but I wouldn’t stay again due to the issues we had.
Stayed 5 nights in Jan 2022

6/10 Okay

Kylie

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Pros: Staff lovely, great location/view and good amenities. Unit was good size for a couple. Cons: Unit was old and outdated. Foxtel not working and TV has green band on screen. Was too old for chromecast use Curtains perishing with all the hooks rusted. Mattresses old with no toppers. Stained when sheet pulled back No air con in bedroom
Stayed 4 nights in Dec 2021

8/10 Good

DIANNE

Liked: Cleanliness, room comfort
Comfortable unit for a long or short stay
Good affordable accommodation in a centrally located property. Close to waterfront. More coffee, milk and soap would have been welcome. We would certainly stay there again.
View from 5th floor
Bedroom
Dining area
Stayed 2 nights in Nov 2021