Front of property

Reviews of Burleigh Beach Tower

3.5 out of 5
Burleigh Beach Tower
52 Goodwin Terrace, Burleigh Heads, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 105 out of 207 reviews" "
Rating 8 - Good. 64 out of 207 reviews" "
Rating 6 - Okay. 25 out of 207 reviews" "
Rating 4 - Poor. 9 out of 207 reviews" "
Rating 2 - Terrible. 4 out of 207 reviews" "

8.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alan Geoffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bring your ear plugs there is noisy night construction works that will effect you.
Stayed 5 nights in Apr 2024
Response from Burleigh Beach Tower on 30 Apr 2024
Thank you for your review Alan. We are so pleased that you enjoyed your stay Unfortunately, the council construction noise is out of our control and we are not advised of their schedule. We hope to see you again when you next visit the Gold Coast.

10/10 Excellent

Margaret and Danielle

Travelled with family
Liked: Property conditions & facilities
We stayed for a second time this week and we love the location and the amenities and the friendly staff.
Stayed 3 nights in Apr 2024
Response from Burleigh Beach Tower on 30 Apr 2024
Thank you for your 5 Star review of your recent stay with us Margaret. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Paul, East Brisbane

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Burleigh Beach Tower on 11 Jan 2024
Thanks for your 5/5 review score Paul! We are pleased that you enjoyed your stay and hope to see you again soon.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
Response from Burleigh Beach Tower on 11 Feb 2024
Thank you for your review Michael. We look forward to welcoming you back soon.

10/10 Excellent

Sheryl

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Easy check in and out. Amazing views and comfortable apartments.
Stayed 3 nights in Nov 2023
Response from Burleigh Beach Tower on 4 Jan 2024
Thank you for taking the time to review your recent stay with us Sheryl. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment, comfortable. Great location. Friendly helpful reception.
Stayed 3 nights in Oct 2023
Response from Manager on 1 Nov 2023
Thank you so much for your kind review, Peter, we are so glad you enjoyed your stay with us, and we hope you come and stay again. Warm Regards, Lynne

10/10 Excellent

Darren

Stayed 3 nights in Oct 2023
Response from Burleigh Beach Tower on 22 Nov 2023
Thank you for leaving a 5/5 review score Darren. We are so pleased that you enjoyed your stay and look forward to welcoming you back soon.

6/10 Okay

JENNIFER

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely noisy during the night. Construction work happening.
Stayed 9 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hi Jennifer, thank you for your review. Unfortunately, the construction noise from the Gold Coast Light Rail is out of our control and they don't notify us. The works are intermittent, so I am so sorry this disrupted your stay. Warm Regards, Lynne

10/10 Excellent

Amy

Liked: Property conditions & facilities
We loved our stay place was fantastic
Stayed 2 nights in Oct 2023
Response from Manager on 8 Oct 2023
Thank you so much for your kind review Amy, we are glad you enjoyed your stay with us at beautiful Burleigh Heads and hope you come and stay with us again. Warm Regards, Lynne

6/10 Okay

Tara

Stayed 7 nights in Sep 2023
Response from Manager on 1 Nov 2023
Thank you for your review, Tara, we would love to hear any feedback you may have for us? Warm Regards, Lynne

10/10 Excellent

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
perfect location and friendly staff.. renee was awesome
Stayed 2 nights in Sep 2023
Response from Manager on 18 Sept 2023
Hi David, thank you so much for your kind review, we are so glad you enjoyed your stay with us. We think our Renee is awesome too. Hope you come and stay with us again soon. Warm Regards, Lynne

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Renee on 4 Sept 2023
Thank you for your review Sally. We look forward to welcoming you again. :)

6/10 Okay

Anthony

Stayed 1 night in Aug 2023
Response from Renee on 4 Sept 2023
Thank you for your review Anthony. We look forward to welcoming you again in the future.

10/10 Excellent

STEVE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great building and onsite amenities/managers fantastic
Stayed 3 nights in Jul 2023
Response from Burleigh Beach Tower on 10 Jul 2023
Thank you so much for your 5/5 review Steve. We are so pleased that you enjoyed your stay and hope you will choose to visit us again when next travelling to Burleigh Heads.

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness
Great location
All rooms are different standards for the same price. We had 2 apartments . 11F was lovely. 12F was not nearly as good. Uncomfortable sofa and beds. Taps dripping all night. Not as good as 12F. Reception was closed when we arrived so checkin was confusing and long. Location was excellent. Gardens, pool and tennis court were beautifully maintained.
Stayed 5 nights in Jun 2023
Response from Burleigh Beach Tower on 19 Jun 2023
Thank you for taking the time to review your recent stay with us Angela. We are so pleased that you enjoyed our location and Resort facilities. You booked 1 Standard Apartment (12F) through Expedia and you booked a Superior Apartment (11F) direct with the Resort. These room types differ as Superior Apartments have been renovated and are priced accordingly. Please choose Superior Apartments for your future stays if you are looking for something more modern. We will pass on your feedback to our Maintenance team regarding the taps. As you were with us for 5 nights, did you report the dripping tap to Reception so we could have fixed during your stay? We apologise if you found the after hours service confusing and long. You should have received an SMS with the code to the afterhours lock box to collect keys, with a car park map and instructions on how to get to your apartments. We hope that you will choose to stay with us again when next travelling to Burleigh Heads.

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit was contemporary and spacious. We have a lovely stay and the receptions staff were friendly and welcoming.
Stayed 2 nights in Jun 2023
Response from Burleigh Beach Tower on 21 Jun 2023
Thank you so much for your 5/5 review Matt. We are so pleased that you enjoyed your stay. I will pass on your kind words to the Team here at Burleigh Beach Tower and look forward to welcoming you again soon.

10/10 Excellent

Sandro, Bulleen

Stayed 2 nights in May 2023
Response from Burleigh Beach Tower on 19 Jun 2023
Thank you for your 5/5 review Sandro. We are pleased that you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Peta

Travelled with group
Disliked: Amenities, property conditions & facilities
I booked the Ocean View Superior apartment and received a room at the back of the building on the highway with a view available through one corner balcony. It was clearly not as per the wotif listing but was told numerous times all rooms are the same (even though the price I paid was higher than the other rooms as per the wotif listing). No other rooms were available so I asked to be refunded the difference which would have been the reasonable thing to do. Never received a reply. Absolutely unprofessional, amateur operators.
Stayed 2 nights in May 2023
Response from Manager on 22 May 2023
Thank you for taki8bng the time to write a review Peta. We are sorry that your experience with us was not up to your standard. As explained to you on your day of check-in, ALL of our apartments have ocean views and the "Superior" Apartments relate to whether or not they have been renovated, not the actual view. You were allocated the room type you booked and paid for. Our sincere apologies for any inconvenience caused. Kind Regards, Management

10/10 Excellent

Jorn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic location near the beach and headland park. Burleigh Pavilion and Rick Shores restaurant are diagonally opposite. We stayed in a very nicely refurbished and quiet ground floor unit. The pool and the spa were a perfect temperature on what were slightly cool autumn days and the sand-dressed tennis court added a bit of old world charm. We had forgotten to bring our rackets but were able to borrow four rackets at no charge. Thank you.
Stayed 2 nights in May 2023
Response from Manager on 22 May 2023
Thank you so much for your kind review Jorn, we are so glad you enjoyed your time with us. We think our location is pretty special also and we are glad you took the time to enjoy our fabulous facilities. We hope to see you again at Burleigh Beach Towers. Warm Regards, Lynne

10/10 Excellent

Danny

Liked: Cleanliness, property conditions & facilities
It was nice for the mini break we all needed
Response from Manager on 22 May 2023
Thank you so much for your review Danny, we are so glad you enjoyed your time with us. We hope to see you again. Warm Regards, Lynne

8/10 Good

Alan

Stayed 2 nights in Apr 2023
Response from Burleigh Beach Tower on 2 May 2023
Thank you for your review Alan. We are pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely modern rooms. Comfy beds. Quiet. Great location. Views.
Stayed 1 night in Apr 2023
Response from Burleigh Beach Tower on 2 May 2023
Thank you for your 5/5 review Kristi. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were extremely welcoming, the room was clean and spacious, and the location was perfect. We have 3 kids under 9 and everything was within easy walking distance.
Stayed 2 nights in Apr 2023
Response from Burleigh Beach Tower on 21 Apr 2023
Thank you for your 5/5 review Jesse. We are so happy that you enjoyed your stay, the apartment and our location. We look forward to welcoming you back in the near future.

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Burleigh Beach Tower on 27 Mar 2023
Thank you for your review score Ross. We are glad that you enjoyed your stay and hope to see you again soon.

8/10 Good

Mary-Anne

Stayed 3 nights in Mar 2023
Response from Burleigh Beach Tower on 12 Mar 2023
Thank you for your review Mary-Anne. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Anerleigh

Stayed 2 nights in Mar 2023
Response from Burleigh Beach Tower on 27 Mar 2023
Thank you for your 5/5 review Anerleigh. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 Good

Sasha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was a great place, spacious and easy access to everything and great location. Only downfall is the noise being on main Rd but we alway knew this and accepted it.
Stayed 3 nights in Feb 2023
Response from Burleigh Beach Tower on 2 Mar 2023
Thank you for your lovely review Sasha. We are so pleased that you enjoyed your stay and hope to see you again soon.

6/10 Okay

Hui

Liked: Cleanliness
Stayed 1 night in Dec 2022
Response from Burleigh Beach Tower on 30 Dec 2022
Thank you for your review Hui. We hope to see you again soon.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Helpful reception.
Response from Burleigh Beach Tower on 30 Dec 2022
Thank you for your review Kim. We hope to see you again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was amazing. Great location, great view, great staff.... loved this place
Response from Burleigh Beach Tower on 21 Dec 2022
Thank you for your lovely review Jennifer. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Kris De

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment, a little on the older side but still very clean. Staff were very friendly and accommodating.
Response from Burleigh Beach Tower on 5 Dec 2022
Thank you for taking the time to review your recent stay with us Kris. We are so pleased that you enjoyed your stay and your apartment! We look forward to welcoming you back soon.

10/10 Excellent

Alisha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were delightful! Unit was clean and comfy. Fabulous location with buses just a short walk away. Beautiful view to wake up to. We’ll be back!
Response from Burleigh Beach Tower on 5 Dec 2022
Thank you for your 5/5 review Alisha. We are so pleased that you enjoyed your stay and will pass on your kind words to our Team here at Burleigh Beach Tower. We hope to see you again when you next visit the Gold Coast.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disgustingly dirty
The apartment was disgustingly dirty & when we spoke to reception about this they said “ oh yeah, we’re short on staff”!!! They couldn’t care less - I guess they are in a great location and they don’t have to care if the apartments are old, worn out & dirty. There are much cleaner & modern places to stay than this - don’t waste your money…
Stayed 4 nights in Oct 2022
Response from Burleigh Beach Tower on 5 Dec 2022
Thank you for your review. We are glad that you enjoyed our location. We are sorry to hear that you were not satisfied with your allocated apartment. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

6/10 Okay

David

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The website pictures certainly did not represent the apartment we were appointed. Cleanliness was very disappointing and apartment was very tired and in need of painting. Only positive was the view.
Stayed 2 nights in Nov 2022
Response from Burleigh Beach Tower on 26 Nov 2022
Thank you for your review David. We are glad that you enjoyed our location and views. We are sorry to hear that you were not satisfied with your allocated apartment and regret that you did not advise us of any of your concerns until after you departed the Resort as we would have tried to find a more suitable apartment so you would have had a more enjoyable stay. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

10/10 Excellent

M.

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The reception staff were extremely friendly and helpful. Beautiful apartment with exceptional view.
Stayed 2 nights in Nov 2022
Response from Burleigh Beach Tower on 15 Nov 2022
Thank you for your 5/5 review. We are so pleased that you enjoyed your stay and hope to see you again soon.

6/10 Okay

Christina

Disliked: Cleanliness

4/10 Poor

petrina

Travelled with family
Disliked: Amenities, property conditions & facilities
Room required a complete upgrade. Carpet, blinds and couch need a professional clean. Lovely manager and great location but can not recommend
Stayed 3 nights in Nov 2022
Response from Burleigh Beach Tower on 7 Nov 2022
Thank you for your review Petrina. We are glad that you enjoyed our location. We are sorry to hear that you were not satisfied with your allocated apartment and regret that you did not advise us of any of your concerns until after you departed the Resort as we would have tried to find a more suitable apartment so you would have had a more enjoyable stay. We take great pride in ensuring our rooms are cleaned to the highest standard and all rooms are checked by management prior to guest occupancy so please be assured that we will investigate further with our housekeeping and maintenance teams.

10/10 Excellent

Lorraine

Travelled with family
Liked: Amenities, property conditions & facilities
Family friendly hotel. We had a fantastic unit on the 16th floor. Great views. Very clean and up to date apartment. Very spacious compared to others.
Stayed 3 nights in Sep 2022
Response from Burleigh Beach Tower on 4 Oct 2022
Thank you for your lovely 5/5 review Lorraine. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 Good

Alana, Belgian Gardens

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location with perfect ocean views
Stayed 2 nights in Sep 2022
Response from Burleigh Beach Tower on 26 Sept 2022
Thank you for your lovely review Alana. We are so pleased that you enjoyed our location and views. We hope to see you again in the near future.

8/10 Good

Kim

Travelled with group
Liked: Property conditions & facilities
Great view, relaxed staff and informative. Size of apartment was great. Toilet could have been cleaner.
Stayed 2 nights in Aug 2022
Response from Burleigh Beach Tower on 25 Aug 2022
Thank you for your lovely review Kim. We are glad that you enjoyed your stay and hope to see you again soon.

6/10 Okay

Rachel von

Travelled with family, Travelled with partner
Disliked: Cleanliness
This property states it’s up to date with the covid cleaning practices I seriously doubt it. we stayed in a 2 bedroom 2 bathroom which was filthy. Just a few things below to take note of. *walls dirty and plaster of in parts *Lights didn’t work in bedrooms *Heat-pump didn’t work (the maintenance guy fixed this) *Fridge Dirty *Oven Dirty *Both bathroom drains and extractor fans were full of dust and hair. * not to mention the doors. Hubby also nearly got electrocuted by a power board(maintenance brought us a new one). We also spoke to some other travellers and they stated there rooms were also disgusting. It actually got to a point we had to stop looking for the filth and enjoy the view of the beach instead. We won’t be staying here again.
Stayed 4 nights in Jun 2022

2/10 Terrible

Vishrut

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ocean view
Stayed 5 nights in May 2022
Response from Burleigh Beach Tower on 1 Jul 2022
Thank you for your review.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great spot with easy access to everything
Stayed 7 nights in May 2022
Response from Burleigh Beach Tower on 27 Jun 2022
Thank you for your 5/5 review William. We are so pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Shannyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and could walk to dinner each night. Right across from the beach and local shops and cafe options just one street over.
Stayed 3 nights in Apr 2022
Response from Burleigh Beach Tower on 27 Jun 2022
Thank you for your 5/5 review Shannyn. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 Good

Joy

Disliked: Cleanliness
My room 2D was in need of a good clean. The bathroom vanity cupboards were dirty and the plumbing connection to the toilet was thick with dust in the ensuite bathroom. The toilet was loose. It moved to one side when sat on. The clothes rack on the deck was rusty and should be replaced.
Stayed 6 nights in Apr 2022

8/10 Good

Renee

Stayed 2 nights in Apr 2022

10/10 Excellent

Petrice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

ben

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Location view view
Stayed 1 night in Apr 2022

10/10 Excellent

Lauren

Liked: Cleanliness
Stayed 4 nights in Apr 2022

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location - easy access to beach, shops and restaurants. Will absolutely stay again - price very reasonable.
Stayed 8 nights in Apr 2022