TThanks so much for leaving us a review. We hope to see you again soon, and bring a friend! Cheers Jodie

Thanks very much for your time written your comments for us, we appreciate your great good review for our hotel. Always Lovely hear from our guest and we looking forward to see you again. Thanks and Regards Jodie Manager Surfers Tradewinds

Thanks so much for your review. How awesome is the GLink so handy just a 400m walk. We hope to see you again.

Thank you from our deep heart for your time and comments for us. We are so happy to hear that you enjoyed your stay, Hope you will see you again in the near future. Regards Jodie

We sincerely apologize for lack of communication with you. For the marijuana smells, management team has highly valued, we are already in strict inspection of each room. Regards Jodie Manager

Hi Mri, It's so nice to communicate with you here and more importantly, thank you for your praise to us. We are so happy to met you in our holiday apartment and looking forward to see you again. Regards Jodie

Thank you and we definitely looking forward to see you again. Regards Jodie

I am sorry about the problems you had while staying with us, But unfortunately because you have posted anonymously I can not rectify these issues without knowing the unit number. We are currently working on our common areas to include more shade seating and tables for our guests to use. Again Sorry for the

Hi Joy, Thanks for your time and comments. We are very sorry to saw the cleaning problems you experienced with us and already forwarded these information to the cleaner. We should be fully responsible for the cleanliness of the room, and even wish we could have known about these things earlier and done the clean all over again for you. We would happy to do a refund for you for the mop and cleaners your purchased for the room. Can you please contact us anytime when you available?

Hi Gautamthapar, I am very sorry about the WiFi problems during your stay. The Freedom technical already came and fixed the signal receiver problems.

Hi, Thanks very much for your comments to us. We looking forward to see you next time.

Hi, Thanks very much for your comments and we will check all the units and make sure all the maintenance issues will be fixed. Regards Jodie L.

Thank You for your positive feed back. Kind Regards

Hi, Thank you for our 5 rating!! We appreciate you taking the time to give us a review. Regards Jodie Surfers Tradewinds

Hi Trish, Thanks very much for your comments for us. We appreciate your honesty and we look forward to seeing you again. Thanks Jodie

Hi Julie, I am very sorry to hear your dissatisfaction and unpleasant. All the problems you mentioned about the room, we will going to solve in the first time. Regards Jodie L.

Thank you Kate and we are so glad to hear your happy experience with us. Regards Jodie

Thanks very much Fiesta! We all very looking forward to see you again in the future. Thanks and Regards Jodie & Cherie Managers Surfers Tradewinds

Thanks very much for your comments to us, We will going to check all the problems you mentioned and get it fixed.

Thank you very much, Leigh. We are looking forward to see you soon !!

Hi Jennifer, Great to see you are enjoyed your stay with us. And thank you very much for your highly comments about our staff, much appreciate. We looking forward to meet you here again.

Dear Vabs, thank you for your comments. I will go to check the room now, and forward this info to the cleaning staff to make sure not happen again. Best Regards Jodie L. Surfers Tradewinds

Thank you Vincent. Appreciate for your great comments!

Hi Margaret, I am very sorry for all the inconvenience caused to you but still really disappointed by your comments to us as well. Your comments is very unfair to me and my staff. The real thing is that you park your car in someone else's parking space first and got a notice due to your unauthorized parking, and before that you have already been told the parking space is the same as your room number. Then you came to my staff with a very bad attitude and argue with her, I can understand your uncomfortable mood after seeing the notice, but please also understand other people's uncomfortable mood when his or her car parking space been occupied when he or her came back home. And then you complained to our staff about the room, I have to say we did a very professional and deep cleaning for the room before you checked in, the mold you complained about was not mold at all, it is a stain in the class. And we offered to change another room for you, but you refused. What's worse thing is, you left the dirty dishes and smelly rubbish when you check out, even white towels you left in the bathroom have many dirty marks and stink. I have all the photos for that. Obviously, I have been charged a double cleaning fee for that which should by charged by you but I did not. My staff and I greatly respect every guests, but your repeated unpractical comments in public are really unfair to us. I am sorry to see you unhappy with us, But I have to say, we did our best try to please you, but you said no.

Dear Guest, we are really sorry and sad to see your comments. For the toilet paper, we explained it to you just as this is our hotel policy and actually we still provided you with another 3 rolls of toilet paper for free with our warm and friendly. For the front desk, we strictly observe the working hours of the front desk here and always leave our mobile phone number out if we go out for the urgent issue. I am so sorry and apologies to you to let you waited 20 minutes when check out. In the future, we will try our best to improve this deficiency and hope that there will be no such misunderstanding and unhappiness. Thanks again for your understanding and support. Best Regards Jodie Li Manager Surfers Tradewinds

Dear Guest, We appreciate your support and apologize for the inconvenience caused by the pre-auth. However, this is a hotel regulation, which requires all guests to do the pre-auth on card or takes bond at the time of arrival, just to prevent any damage to the room. Because the pre-auth is not a charge, like a frozen state. So it's will be shows “Pending” on your bank account history. When you see the state of the inspection disappear, it means that the money has been released for you. The bank told us that it would normally take five working days to thaw out after you check out. Thanks again and hope my explanation is what you need. Regards Owen Manager Surfers Tradewinds

Hi, Thank you for your comment, we appreciate for your support. Regards Jodie Surfers Tradewinds

Hi Sridhar, I am so sorry to hear that and already let the cleaner girls knows. The SPA stop working suddenly as the electric heater problem and was already fixed on the third day. We do feel very sorry to you and your kinds, hope they can have a good time in future here.

Hi Elizabeth, Thanks for your support and Hope we can see you next time.

Dear Customer, Thanks for your feedback. First of all, we would like to show our appreciation for your positive comment and you are more than welcome to come back staying with us. Secondly, we are sorry about the inconvenience you mentioned during your staying here. As you know, the commonwealth game period was quite special. Being busy resulted in the maintenance and reception attendance untimely. However, we will definitely improve this to avoid the same problem happen again. Last but not least, the accommodation cost issue you mentioned was not a kind of "Rip off". We set up our price level which was lower than other resorts of same level in the same area, which means that customers wouldn't find a cheaper one than us during the big game with same standard and area. We can understand your feelings, but we have to say that we already have tried our best to eliminate such feelings from our customers. However, we are still sorry about your experience. Anyway, thanks for your staying with us and you are assured that you will receive a great experience next time your staying. Thanks and best regards Managing team Surfers Tradewinds

Dear Guest, We are sorry about your experience. However, if you can specify the details which you are not satisfied that will be a great help for us, and we can improve accordingly. Thanks and best regards Surfers Tradewinds

Hi Janine, Thanks very much for your comments and really glad to hear that you enjoyed your stay with us. We are sorry about the inconvenience caused by these problems you mentioned, and we have fix the fridge, the cupboard and the drawers. Thanks again and hope see you in future. Regards\ Helen Manager Surfers Tradewinds

We are so sorry about all the inconvenience you got and appreciate for your feedback. Will repair and fix all the problems immediately. Thanks and Reagrds Jodie Manager Surfers Tradewinds

Hi ,Thanks for your comments, that's really important to us.Thank you for your suggestion and I'm sorry there are no staff waiting and serve you at the front desk as we are all too busy. We will try the best to arrange better services to our guests.

Hi Heath, Thanks for your info and that's really important to us. I am so sorry about the unhappy thing you experienced for the cleaning and check out. I apologies for my staff about his bad attitude and will absolutely forbidden to this happen again. For the cleaning, we attach great importance to the cleanliness of the room and pay a lot of money on it. I will go back to check the room again now to make sure everything will be done properly. If this happens again, please tell us in time that we will arrange the cleaners to be cleaned immediately for you。 Thanks again and Very much hope can see you in future.

Hi Nhora, It's so great to heard that you enjoy your stay with us. we highly appreciate for you comments. We will keep raising the level of room and endeavor to provide high quality service to you. Thanks again and hope we can see you in future.

Hi Ashleigh, Thanks for your info and let us know your thoughts. For the bond, this is the rules for hotel. When you give us the email to explain that you do not want to do that, then we waived that for you, we did not take any $200 bond from your credit card. Also, we still provide you the unlimited WiFi for free and treat you as our treasure costumer. For the room problems you mentioned, we are so sorry about that and do apologies about all inconvenience. The owner is happy to change some old facilities and upgrade the units in this month and we will still keep taking good care of the units also. Sorry again about all the inconvenience and hope we can see you again soon.

Hi , Thanks for your comments and as you know all the reviews are very important to us. I am so sorry to hear that you are unhappy with your stay. We do apologies about all inconvenience you experienced, actually we spend a lot of money on cleaning for make sure our guest can get a clean and tidy room, and we do a regularly pest treating every 6 month for every units. And for sure, we will try our best to solve all the problems you mentioned as soon as possible. But I can not see your booking information so can not know which unit you stayed before, can you please let me know your reservation date and room number if possible. Thanks and Regards Helen Manager Surfers Tradewinds

I am so sorry about all the inconvenience you experienced. I will check this unit immediately and make sure these problems you mentioned are all fixed. Regards Helen Manager Surfers Tradwinds

Hi Amy Thank you for your feedback and comments, I will come to the unit to check the room again and especially make sure enough kitchen staff in the unit. Thanks again!

Thanks again for your understanding and hope we can see you in future.

I am so sorry about all the inconvenience you experienced. We will trying to fix all the problems as soon as our possible. Regards Helen Manager Surfers Tradewinds

Hi Karen Thanks for your comments, that's really important to us. We will endeavor provide the best service to all of our customers.

Hi John It so lovely and motivated to see your comments on the Monday morning. We will keep providing the best service to all of our customer. Hope to see you again.

Hi San We are sorry about the inconvenience caused by the renovation of car park during your stay. Now the job is done. Thanks again for your understanding! We looking forward to see you again.