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Reviews of The Granite Luxury Hotel Penang (Formerly known as M Summit 191 Executive Hotel Suites)

3 out of 5
The Granite Luxury Hotel Penang (Formerly known as M Summit 191 Executive Hotel Suites)
191. Jalan Magazine, George Town

Reviews

8.2

Very good

Rating 10 - Excellent. 48 out of 125 reviews" "
Rating 8 - Good. 49 out of 125 reviews" "
Rating 6 - Okay. 18 out of 125 reviews" "
Rating 4 - Poor. 8 out of 125 reviews" "
Rating 2 - Terrible. 2 out of 125 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wai Yee

Liked: Cleanliness, property conditions & facilities
The location is awesome for local culture. But will be nice if hotel just provide enough toilet paper and coffee for those who stay multiple nights
Stayed 5 nights in Apr 2024

10/10 Excellent

Yeo Chee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staffs was very attentive and helpful both at Concierge and Housekeeping. Special thanks to front desk Ms Zulaika for service rendered. Will strongly recommend to friends and family.
Stayed 3 nights in Apr 2024
Response from The Management on 30 Apr 2024
Dear Yeo Chee, thank you for choosing to stay with us at The Granite Luxury Hotel. Your generous review has been shared among the team including Zulaika. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Brad, Portland

Stayed 4 nights in Apr 2024
Response from The Management on 10 Apr 2024
Dear Brad, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Jen, Elanora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a perfect 3 night stay at the Granite. The suite is an amazing big suite and beautifully decorated in traditional colours. The bed is super comfy and large. The location is perfect and walking distance to all the streets art and other attractions. The rooftop pool is making and great views over the city and the roof top bar, just tops it all. I can highly recommend hiring a tuk tuk bicycle ride at night. We had the best night with our rider taking us round the street art through little India upto the sea front. It really made our stay in Penang perfect. Go up the hill also, we spent over 5 hours up the hill and loved the walks and cooler air. Our only regret is we didn’t have longer in Penang. Thank you Granite hotel and Penang we will be back some day.
Stayed 3 nights in Mar 2024
Response from The Management on 2 Apr 2024
Dear Jen, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

10/10 Excellent

k

Stayed 3 nights in Mar 2024
Response from The Management on 2 Apr 2024
Dear k, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
They should drop the word luxury from the name, it isn’t luxury, but it is good, good location, safe, clean, friendly staff. Breakfast was free so ok, but I wouldn’t pay for it. Room was large, plenty space. We had no toilet paper, had to go and ask, but they brought it up. Mugs and glasses were provided, but no way to wash them, and they weren’t replaced at all during our stay The rooftop bar was disappointing as it is quite expensive. Go next door to the Wembley instead, bar is higher and prices much more reasonable.
Stayed 4 nights in Feb 2024
Response from The Management on 16 Feb 2024
Dear Philip, thank you for staying with us at The Granite Luxury Hotel and writing us a review. Please accept our profound apologies for the inefficiency. We had carried out the necessary actions. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

6/10 Okay

Jillian Lorraine

Liked: Cleanliness, property conditions & facilities
Response from The Management on 31 Jan 2024
Dear Jillian Lorraine, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

10/10 Excellent

James Seng Hee

Liked: Cleanliness, amenities, property conditions & facilities
The best stay I have during my trip to penang, great staff! Would recommend.
Stayed 7 nights in Nov 2023
Response from The Management on 7 Dec 2023
Dear James Seng Hee, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Leng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All is okay except the music is loud even after 10pm.
Stayed 2 nights in Nov 2023
Response from The Management on 24 Nov 2023
Dear Leng, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. Please be informed that we have highlighted this issue to our fellow neighbour. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Siew Loong

Travelled with family
Liked: Cleanliness, room comfort
Comfortable
Awesome, except we are not use to have the bed room without the widow
Stayed 3 nights in Oct 2023
Response from The Management on 18 Nov 2023
Dear Siew Loong, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

6/10 Okay

Tzu Ta

Travelled with family
Bathroom got bad smell all the time
Stayed 1 night in Sep 2023
Response from The Management on 28 Sept 2023
Dear Tzu Ta, thank you for your candid review. Please accept our profound apologies for the inefficiency. We have taken note of your comments and we will carry out the necessary actions immediately. We hope that the incident will not deter you from returning to our hotel and, we look forward to serving you better in the future.

6/10 Okay

Zhi Yan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Had a very bad first day check-in with property unable to combine my beds for baby and still wanted to charge extra. Booked breakfast but was told booking did not include breakfast. Asked them to call by by 7am to confirm but did not on the first morning. Luckily expedia confirmed my breakfast. Was shocked it was not a freeflow buffet. On the last day, reception called and lied checkout time is 11am. We rushed with toddler down and forgot several items. Was very angry and asked why they had an earlier check out and then reception said checkout is 11am-12noon. Whilst I understand the need to clean the rooms, they have 2-3hrs to do it. Do not understand the rush. Luckily Ika managed to find the items for us else we would have lost about $150 worth of items in the rush. There is also a renovation going on on 11th floor and swimming pool. We would have liked the rooms if service was much better as the hotel is in excellent location opposite shopping malls.
Stayed 5 nights in Sep 2023
Response from The Management on 28 Sept 2023
Dear Zhi Yan, thank you for your candid review. Please accept our profound apologies for the inefficiency. We have taken note of your comments and we will carry out the necessary actions immediately. We hope that the incident will not deter you from returning to our hotel and, we look forward to serving you better in the future.

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was lovely - cantilever variety, infinity and very high up. Room was massive. Staff were hugely friendly.
Stayed 3 nights in Jul 2023
Response from The Management on 19 Aug 2023
Dear Karl, we are so thrilled to receive your generous review score. Your generous review has been shared among the entire team. As a hotelier, we always go beyond the extra-mile to ensure our guests have an excellent stay. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. We hope to welcome you back in the near future.

6/10 Okay

siew wah

Travelled with group
Liked: Cleanliness
Can hear the pub music and car-lift noise. Disappointed with my stay.
Response from The Management on 19 Aug 2023
Dear siew wah, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

JunQiang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2023
Response from The Management on 14 Jul 2023
Dear JunQiang, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

8/10 Good

Lee Hiah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel lobby is spacious, inviting and pleasing. Room is new and in excellent condition, also very clean. Hotel location is great as you can easily walk to popular eateries within 10-20 mins taking into consideration traffic jams during peak hours. However, do note that only suites come with a coffee machine which is not welcome by me as I need my cup of kopi o kosong to start my day. Otherwise, it's a great place to stay for your vacation!!
Stayed 3 nights in Jul 2023
Response from The Management on 13 Jul 2023
Dear Lee Hiah, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. We do provide 2in1 & 3in1 local Penang coffee. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Good

Yoong Fong

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from The Management on 23 Jun 2023
Dear Yoong Fong, thank you for choosing to stay with us at The Granite Luxury Hotel. Your generous review has been shared among the team. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Good

Lim

Stayed 3 nights in Jun 2023
Response from The Management on 21 Jun 2023
Dear Lim, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 Good

Dr Winston

Stayed 3 nights in Jun 2023
Response from The Management on 20 Jun 2023
Dear Dr Winston, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Good

Belinda

Liked: Cleanliness, property conditions & facilities
Good but the ock is separate and not connected Convenient rea
Stayed 2 nights in May 2023
Response from The Management on 8 Jun 2023
Dear Belinda, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We hope to welcome you back in the near future.

4/10 Poor

Brendan Thomas

Liked: Cleanliness, amenities, property conditions & facilities
If you plan on sleeping between 8pm and 12 midnight it will not happen as there is a karaoke music bar, very noisey and constant every night. When you book there will be no mention of the bar or noise created by it, you get the pleasure of finding out on your first night of holiday.
Stayed 7 nights in May 2023
Response from The Management on 18 May 2023
Dear Brendan Thomas, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We have taken note of your feedback. Please be informed that we have highlighted this issue to our fellow neighbour. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Djuni

Stayed 2 nights in May 2023
Response from The Management on 30 May 2023
Dear Djuni, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

8/10 Good

Yew hock

Stayed 3 nights in Apr 2023
Response from The Management on 4 May 2023
Dear Yew hock, we are happy to receive your generous review score. It is in our nature to serve you passionately, and make the experience of your stay a home away from home. All of us are looking to welcome you back to The Granite Luxury Hotel.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice hotel with very friendly staff
Stayed 1 night in Apr 2023
Response from The Management on 7 Apr 2023
Dear Cindy, thank you for choosing to stay with us at The Granite Luxury Hotel. We are happy to receive your generous review score. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Gordon

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023
Response from The Management on 17 Mar 2023
Dear Mr Gordon, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a high rise hotel with great view of Georgetown, Penang Island in Malaysia. View at night with nice breeze was beautiful. Our room was spacious with nice amenities, clean and good water pressure showers! Staff for parking was helpful and friendly as you park the car in an automatic vertical elevator and as guest given a card to access car at anytime via free validation card. Parking staff also got early morning cab for non urgent clinic appt nearby. There are signs for “restaurant” but found out restaurant still a “work in progress.” Lots of restaurants nearby, street hawker food stalls, shopping mall, coffee shops, buses, etc. A must to see is the infinity pool on top floor! WOW! One part of pool the bottom is glass so you can look straight down to ground level. 😅
Stayed 4 nights in Mar 2023
Response from The Management on 13 Mar 2023
Dear Elizabeth, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

8/10 Good

Len, Croydon

Liked: Cleanliness, property conditions & facilities
For a property claiming to be luxury, there is definitely a lack of ammenities. Laundry facilities supposed to on site on their website but was told it is no longer available. Location is close to transport and food.
Stayed 5 nights in Mar 2023
Response from The Management on 13 Mar 2023
Dear Len, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Our self laundry machine is out of order for a few days. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

KOK

Stayed 2 nights in Jan 2023
Response from The Management on 7 Mar 2023
Dear Kok, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Eamon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, well appointed, sizeable suites andmire importantly, very friendly, attentive and efficient staff
Stayed 2 nights in Jan 2023
Response from The Management on 7 Feb 2023
Dear Eamon, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023
Response from The Management on 25 Jan 2023
Dear Mr Michael, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay at The Granite Luxury Hotel.

6/10 Okay

Nadia

Travelled with family
Disliked: Cleanliness, amenities
Room did not have any bedroom slippers, floors in the room were dusty and sandy and parking for larger vehicles were a bit of a hassle.
Stayed 2 nights in Jan 2023
Response from The Management on 19 Jan 2023
Dear Ms Nadia, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. We apologies for the inconvenient cause. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Adelene

Stayed 1 night in Dec 2022
Response from The Management on 18 Nov 2023
Dear Adelene, we are happy to receive your generous review score. All of us are looking to welcome you back to The Granite Luxury Hotel.

6/10 Okay

Bobby, Vancouver

Travelled with partner
Liked: Property conditions & facilities
Management staff was excellent but hotel is too noisy
Stayed 11 nights in Nov 2022

6/10 Okay

KUMPOON

Travelled with group
Liked: Cleanliness, room comfort
Service Apartment Will be appropriate
Would have been. enter if the common area is also Air Con., Property per se is satisfactory., Nothing to shout about.
Stayed 4 nights in Jul 2022
Response from The Management on 31 Oct 2022
Dear KUMPOON, thank you for staying with us at The Granite Luxury Hotel and writing us a review. We have taken note of your feedback. Everyone on the team is honoured to have served you during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Herbert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I chose the property as they have option for suite, ie the bedroom is separate with a door. so i can use the dining area for my business discussion
Stayed 4 nights in Sep 2022
Response from The Management on 7 Oct 2022
Dear Mr Herbert, thank you for staying with us at The Granite Luxury Hotel. We are happy to receive your generous review score. Our unique suites are one of the many things our hotel has to offer. We are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 Okay

Swee Loong

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Joehari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice room size, clean, great shower and overall comfortable stay
Stayed 3 nights in May 2022
Response from M Summit 191 Executive Hotel Suites on 31 May 2022
Dear Joehari, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay.

10/10 Excellent

Toh

Stayed 4 nights in Apr 2022
Response from M Summit 191 Executive Hotel Suites on 9 May 2022
Dear Toh, your perfect review rating has been shared among the team and everyone is extremely happy that you enjoyed your stay with us. We hope your next stay is just around the corner. And we look forward to welcome you back for another excellent stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Ken, General Manager on 7 Feb 2022
Dear guest, thank you for your generous review score, we are glad to hear that you enjoyed your stay. Do stay safe and we hope to see you again in the near future.

8/10 Good

Soon Chye

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2021
Response from Ken, General Manager on 30 Dec 2021
Dear Soon, thank you for your positive review score, we are glad to know that you enjoyed our suites. Do stay safe and we hope to see you again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Every time need to validate parking ticket and Reception is at level 14. Only 2 lifts serving the whole hotel block. Bell Boy service only available after 12noon. Inroom facilities like drinking water only only 1 small bottle perday, laundry only provide 1 no's. perstay. Very small lobby which unable to handle if 3-4 room check in/out at once. Security is good as no outsiders can access Without room key car at the lift .
Stayed 2 nights in Dec 2021
Response from Ken, General Manager on 29 Dec 2021
Dear guest, thank you for your candid review, we are sorry to hear that you did not enjoy your stay. Our management has been informed of all the issues you have mentioned and will take the necessary actions. Do stay safe and we hope to see you again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Surrounding of the suite is very noisy when self serving car park escalator is in operation. Sound proofs is very bad.
Stayed 2 nights in Nov 2021
Response from Ken, General Manager on 2 Dec 2021
Dear guest, thank you for your candid review, we are sorry to hear that you had an unpleasant experience. We are including soundproofing works in our new extension which will be opened soon. However, we would like to apologise for the inconvenience. Thank you for choosing us and we hope to see you again in the near future.

8/10 Good

Yoke kong

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2020
Response from Su on 17 Aug 2020
Dear Yoke kong on, thank you for choosing us and we hope to see you again in the near future.

8/10 Good

Pebbles, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, convenient to eatries. Do not like staff not leaving extra toilet roll and not replacing empty tissue box even when taken out of container to show empty box
Stayed 2 nights in Mar 2020

8/10 Good

SEE CHIA

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, close to all eateries and shopping mall
Stayed 2 nights in Feb 2020
Response from Management on 17 Feb 2020
Dear Valued Guest, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your compliments on the aspects of our hotel. We are elated to hear that you were pleased with your stay. Thank you for your visit and we hope to see you again in the future. Ken M., Special Officer to the M.D cum Acting G.M

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strategic, great for family and easy access. Only issue for us was parking.. its a automated elevator parking system where there always isnt enough space to straighten your big and longer car to enter the car lift correctly. Also doesnt always work when retrievibg cars which sometimes needed an attendant to go into the restricted area to activate.something, and when you left something in your car, you will need to drive it out, u turn and go back in. Apart from this we love this place.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms at reasonable prices. Business suite is very conducive even for meetings if need be. Most amenities are provided in the room and others may be available upon request. Only caveat is that there are many switches in the room including those that power the air conditioner and the water heater and it is not easy to figure out what is for what.
Stayed 1 night in Dec 2019
Response from Ken M., Special Officer to the M.D cum Acting G.M on 27 Dec 2019
Dear Guest, thank you very much for your candid review of your recent stay at our hotel. Your compliment is extremely valuable to us, and these positive feedbacks do gives us drives and motivations to serve all our future guest. Your feedbacks on the switches is well-noted. We will think of a way to solve this confusion, maybe by introducing labelling to the switches. Lastly, from all our colleagues in M Summit 191, Thank you very much! Hope to see you soon. Hope you have had a great Christmas, and also a Great New Year ahead! Cheers! With lots of festive season love, Ken M., Special Officer to the M.D cum Acting G.M

8/10 Good

Pauline

Liked: Cleanliness, staff & service, room comfort
Stay at M Summit 191
Good location. Friendly and helpful staff. Spacious and clean room.
Stayed 5 nights in Oct 2019
Response from MILA on 31 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room For Improvement
Room cleaning wasn't thorough, Wi-Fi password given at check-in didn't work, no proper cover from rain, staff failed to give receipt for the tourist levy for my stay.
Stayed 2 nights in Oct 2019
Response from Wani - Reservation Team on 16 Oct 2019
Good Morning to you ! We are really sorry about this matter . We will improve better . Thank you so much for your response . Hope you will come & enjoy your stay again at our hotel . Have a nice day .

8/10 Good

Sierli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Wani- Reservation Team on 16 Oct 2019
Thank you for staying with us ! Hope you may enjoy your next stay with us again . Thank you & have a nice day .