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Cititel Express Penang

Photo gallery for Cititel Express Penang

Exterior
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Cititel Express Penang

Cititel Express Penang

3.0 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

3.9/5 Good

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Laundry
  • Room service
Map
123, Lebuh Noordin, George Town, 10300

Explore the area

  • Popular LocationKOMTAR3 min walk
  • Popular LocationPenang Times Square6 min walk
  • Popular LocationKapitan Keling Mosque14 min walk
  • AirportPenang (PEN-Penang Intl.)15 min drive

Room options

About this area

George Town

In the entertainment district, Cititel Express Penang is in Downtown George Town, a walkable area in George Town with good shopping. Raja Tun Uda Ferry Terminal and Swettenham Pier Cruise Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Padang Kota Lama and Penang Botanic Gardens. Looking to enjoy an event or a game while in town? See what's happening at City Stadium or Penang International Sports Arena.
Visit our George Town travel guideOpens in a new window
Map

What's nearby

  • KOMTAR - 3 min walk
  • Penang Times Square - 6 min walk
  • Batik Painting Museum Penang - 14 min walk
  • Kapitan Keling Mosque - 14 min walk
  • Raja Tun Uda Ferry Terminal - 20 min walk

Getting around

  • Penang Sentral - 29 min drive
  • Penang (PEN-Penang Intl.) - 15 min drive

About this property

Cititel Express Penang

3-star hotel located in Downtown George Town
Cititel Express Penang provides amenities, such as dry cleaning/laundry services and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Smoke-free property, a 24-hour front desk and luggage storage
  • A front desk safe, concierge services and a lift
  • Guest reviews speak well of the overall value, helpful staff and proximity to shopping
Room features
All 234 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Safe
  • Soundproofing

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Hotel
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Business-friendly
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3 star
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Parking included
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Free WiFi
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Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

The check-in location differs from the property location; to check in, go to 183, Jalan Magazine, George Town, 10300
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 100 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Cititel Express Penang Hotel George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel George Town

Frequently asked questions

Is Cititel Express Penang pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 4 Dec 2022, prices found for a 1-night stay for 2 adults at on 23 Dec 2022 start from RMย 149.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Cititel Express Penang?

Self-parking is free at this property.

What time is check-in at Cititel Express Penang?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Cititel Express Penang?

Checkout is at noon.

Where is Cititel Express Penang located?

Located in Downtown George Town, this hotel is steps away from 1st Avenue Mall, Hin Bus Depot Art Centre and KOMTAR. Prangin Mall and Penang Times Square are also within 10 minutes.

Can I cancel my reservation for free at Cititel Express Penang and receive a full refund?

Yes, Cititel Express Penang offers free cancellation on select room rates, because flexibility matters! Please refer to Cititel Express Penang cancellation policy on our site for more details about any exclusions or requirements.

Cititel Express Penang Reviews

Cititel Express Penang Reviews

Overall score and ratings

3.9

Good

How we verify reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More information
Rating 5 - Excellent. 67 out of 241 reviews" "
" "5 - Excellent 28%
Rating 4 - Good. 120 out of 241 reviews" "
" "4 - Good 50%
Rating 3 - Okay. 28 out of 241 reviews" "
" "3 - Okay 12%
Rating 2 - Poor. 14 out of 241 reviews" "
" "2 - Poor 6%
Rating 1 - Terrible. 12 out of 241 reviews" "
" "1 - Terrible 5%

3.9/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

4.1/5

Eco-friendliness

2/5 Poor

Choon hock
Travelled with family
Disliked: Staff & service, property conditions & facilities
The room too small
Stayed 2 nights in Sep 2022

2/5 Poor

Eng Hee
Business traveller
Disliked: Staff & service
bad Experience stay
Very trouble to walk around to check in and back to hotel, and the service is slow and very bad experience
Stayed 2 nights in Aug 2022

1/5 Terrible

Verified traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Encounter worst ever check-in in a hotel. No front office reception and need to go all the way to the other hotel St Giles to check in โ€“ very bad impression After check-in requested some bar soap and paper slippers which itโ€™s normally complimentary for in-house guests. But the housekeeping said guests need to pay RM3 per pair. This is outrageous. Other notifiable bad points of this hotel are stated below, kindly buck up or request Hotel.com to delist or donโ€™t recommend this hotel in the future. - Dirty bed linen - with bloodstains - Dirty towels - Toilet basin clogged - Air con not cold and it cannot be controlled - Room is very tiny โ€“ not suitable for overseas guests if they have big luggage - Entrance of this hotel doesnโ€™t look like a hotel. - Boring TV channels - The only good point is the location
Stayed 2 nights in Aug 2022

4/5 Good

Azlan
Stayed 1 night in Aug 2022

4/5 Good

Chu
Stayed 2 nights in Aug 2022

3/5 Okay

Lee
Stayed 1 night in Jul 2022

5/5 Excellent

AH WENG
Stayed 1 night in Feb 2022

1/5 Terrible

Mandip
Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Expensive and no comfortable room
Very disappointed with the size of room and facilities inside , lift area was so dirty . Reception is closed . No breakfast , compare with cost facility and comfort is not there .
Stayed 2 nights in Jan 2022

5/5 Excellent

Margaret Gereta
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Feb 2022

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient friendly staff
We had an issue in that the room aircon wasn't working, the friendly and efficient staff quickly showed us not one but two different rooms and gave us the choice, Ms Ng was in particular very friendly, helpful and efficient, there was no frustration with our request to change rooms and the staff could not have done more to help.
Stayed 2 nights in Jan 2022