Gary hotels from RM202

"The hot tub was plenty warm enough. "

"Good hotel"

"Staff and valet were wonderful. They were attentive, helpful and very friendly. "

"No hot water and while there was a note slid under my door at sometime, still that isn't a good reason to be glib about the fact that there was no hot water. I get that things happen, but it was disappointing."

"Fridge didnt work, Strange noises from the pipes in the room through the night Paper think walls"

"I was expecting a little higher quality stay here. The bed was pretty comfy and nice clean bathroom. The staff was so friendly and helpful when there was an issue. Only thing is the elevator for the far rooms had me questioning getting on it. Felt a little unsteady, and also the room they gave me had the smell of mold in it. I turned the AC off which helped slightly, but even the day after it still had that lingering smell. Not too bad though. "

"I was put off by the fact that they take a $100 security deposit and then refund part of that back as not one but two $16 gift cards for the on premises bistro. I would have rather just get the whole security deposit back at the end of the stay."

"Everything was good "

"We had a connection cancelled due to severe weather and got stranded in Chicago late in the evening. I booked this hotel on Hotels.com thinking it had an airport shuttle. It did not. When we arrived, the line to checkin was nearly out the door with one young girl working the desk and clearly using her phone to FaceTime someone who was guiding her through every step, every click of the mouse, etc. She was not trained and should not have been there alone. As a result, we stood in line for well over an hour to get checked in and didn't get to sleep until around 2am. This turned a miserable day into two miserable days."