10/10 Cemerlang
Rhonda
Mengembara bersama pasangan
5 Okt 2025
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
We’ve always loved staying here. It’s a beautiful hotel and great location. I do have to say the service was lacking from the start on this stay. The valet was visiting with 2 other employees on arrival and then got on his phone. We started unloading. He finally came after we were unloaded, asking for check-in info and never offered assistance, a cart or anything. Upon checking in the guy at the reception desk seemed bothered that I’d booked through a “3rd party” and told me he had to fix something in the booking because of it. After he finished checking us in, he repeated his issue of having to make a correction on his end because the “3rd party” hadn’t done something correctly. I felt it wasn’t necessary to complain to me about it but rather just do it and a welcome would have been nice. It was very off putting. upon ordering breakfast for room service the menu has no option at all to order drinks with your meal, so i called to find out what to do. The lady didn’t know and seemed unaware there wasn’t a way to order. I asked if I could add 2 orange juices to the order we were submitting over the phone. she seemed bothered but said ok. We received 1 orange juice but was charged for 2.
Rhonda
Menginap 1 malam pada Okt 2025