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Reviews of Best Western Plus Plaza Hotel Darmstadt

Best Western Plus Plaza Hotel Darmstadt
Am Kavalleriesand 6, Darmstadt, HE

Reviews

7.6

Good

Rating 10 - Excellent. 139 out of 500 reviews" "
Rating 8 - Good. 199 out of 500 reviews" "
Rating 6 - Okay. 107 out of 500 reviews" "
Rating 4 - Poor. 30 out of 500 reviews" "
Rating 2 - Terrible. 25 out of 500 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Boris

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room faces the railroad, so it wasn't quiet. However, it wasn't shared in advance. The check-in was not friendly, and we were checked in only after signing the BW hotel membership. No hot oatmeal, as is customary around the world, was served for breakfast.
Stayed 2 nights in Apr 2024
Response from Marius Nauheim - Hotel Management Trainee on 29 Apr 2024
Dear guest, thank you for taking the time to write this detailed review. It's a shame to hear that you weren't completely satisfied with your stay. We are sorry that you were not informed at check-in that the room was on the railway side. Unfortunately, this is actually the case with the standard category booked. We would like to recommend our comfort category to you. This is located on the street side and is much quieter. Regarding the Best Western membership, we would like to sincerely apologize if there was any misunderstanding on our part. The option of checking in in conjunction with a membership should give you the advantage that you do not have to pay an early check-in fee and at the same time you can collect points worldwide for free. Of course, checking in earlier is also possible without a membership, but in this case we would have had to charge a fee. We still take your advice very seriously and will once again sensitize our colleagues. We will forward your criticism regarding the hot oatmeal to the responsible department and correct it if necessary. If such a situation arises again, please feel free to contact our service staff so that they can help you accordingly. Kind regards from Darmstadt

8/10 Good

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is 10 euro, for 1 night it was a good stay, close to the airport, kids enjoyed the pool and there were food delivery options.
Stayed 1 night in Apr 2024
Response from Marius Nauheim - Hotel Management Trainee on 16 Apr 2024
Dear guest, thank you very much for taking the time to write this review. We are very pleased that we were able to convince you with our pool area and the proximity to Frankfurt Airport. Should you decide to stay at our hotel again, we would be happy to offer you our restaurant. There you have a wide selection of burgers, salads, pizza and much more. With kind regards from Darmstadt

10/10 Excellent

Kevin, Toronto

Liked: Cleanliness, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024
Response from Cedric Neumann – stellv. Hotelleitung on 14 Feb 2024
Lieber Gast, vielen Dank für Ihre Bewertung, über diese freuen wir uns sehr. Bis zum nächsten Mal. Mit freundlichen Grüßen aus Darmstadt

10/10 Excellent

Jose Carlos

Stayed 5 nights in Jan 2024
Response from Cedric Neumann – stellv. Hotelleitung on 14 Feb 2024
Lieber Gast, vielen Dank für Ihre Bewertung, über diese freuen wir uns sehr. Bis zum nächsten Mal. Mit freundlichen Grüßen aus Darmstadt

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great good price
Stayed 2 nights in Dec 2023
Response from Cedric Neumann – stellv. Hotelleitung on 14 Feb 2024
Lieber Gast, vielen Dank für Ihre Bewertung, über diese freuen wir uns sehr. Bis zum nächsten Mal. Mit freundlichen Grüßen aus Darmstadt

10/10 Excellent

Lindsay

Stayed 1 night in Dec 2023

10/10 Excellent

vincenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Oct 2023
Response from Cedric Neumann on 6 Nov 2023
Guten Morgen lieber Gast, vielen Dank für Ihre positive Bewertung. Mit freundlichen Grüßen aus Darmstadt, Cedric Neumann – stellv. Hotelleitung

4/10 Poor

TREVOR

Stayed 2 nights in Oct 2023
Response from Cedric Neumann on 1 Nov 2023
Good morning dear guest, Thank you for your review. We are very sorry that your stay was not entirely positive. We hope to be able to convince you again during your next stay. With sunny greetings from Darmstadt, Cedric Neumann - – assistant hotel manager

8/10 Good

Mustafa

Every thing normal
Stayed 5 nights in Oct 2023
Response from Cedric Neumann – stellv. Hotelleitung on 16 Oct 2023
Guten Morgen lieber Gast, vielen Dank für Ihre positive Bewertung. Mit freundlichen Grüßen aus Darmstadt, Cedric Neumann – stellv. Hotelleitung

8/10 Good

Mostafa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cedric Neumann – stellv. Hotelleitung on 1 Sept 2023
Guten Morgen lieber Gast, vielen Dank für Ihre positive Bewertung. Mit freundlichen Grüßen aus Darmstadt, Cedric Neumann – stellv. Hotelleitung

10/10 Excellent

Beverley

Stayed 2 nights in Jul 2023
Response from Cedric Neumann – stellv. Hotelleitung on 1 Sept 2023
Guten Morgen lieber Gast, vielen Dank für Ihre positive Bewertung. Mit freundlichen Grüßen aus Darmstadt, Cedric Neumann – stellv. Hotelleitung

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very professional and courtesy staff with multiple language speaking staff members. I believe the daily parking/diner rates are enormous and should be lowered
Stayed 8 nights in Jun 2023
Response from Cedric Neumann – assistent hotel manager on 17 Jul 2023
Good morning dear guest, Thank you for your review. With sunny greetings from Darmstadt Cedric Neumann – assistent hotel manager

6/10 Okay

Michael

Business traveller
Liked: Cleanliness
Stayed 5 nights in May 2023
Response from Cedric Neumann on 23 May 2023
Guten Morgen lieber Gast, vielen Dank für Ihre positive Bewertung. Mit freundlichen Grüßen aus Darmstadt, Cedric Neumann – stellv. Hotelleitung

6/10 Okay

Lee

Stayed 1 night in May 2023
Response from Cedric Neumann on 23 May 2023
Guten Morgen lieber Gast, vielen Dank für Ihre positive Bewertung. Mit freundlichen Grüßen aus Darmstadt, Cedric Neumann – stellv. Hotelleitung

4/10 Poor

Gabor

Stayed 1 night in Jan 2023
Response from Cedric Neumann – stellv. Hotelleitung on 27 Jan 2023
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit für diese Bewertung genommen haben. Bitte teilen Sie uns mit wo wir uns verbessern können. Uns ist Ihr Feedback sehr wichtig, um uns stetig weiterzuentwickeln. Wir hoffen Sie zu Ihrem nächsten Aufenthalt von unserem hohen Standard überzeugen zu können. Mit sonnigen Grüßen aus Darmstadt Cedric Neumann - stellv. Hotelleitung

10/10 Excellent

Fotios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Annie Bush – Hotelleitung on 6 Dec 2022
Lieber Gast,vielen Dank, dass Sie sich die Zeit für diese Bewertung genommen haben.Das gesamte Team im Haus freut sich sehr, über Ihr positives Feedback.Wir freuen uns Sie erneut in unserem Hotel begrüßen zu dürfen.Wir wünschen eine besinnliche Weihnachtszeit

6/10 Okay

Taehoon

Travelled with family
Liked: Cleanliness
Staffs are not friendly
Stayed 2 nights in Aug 2022
Response from Annie Bush - Hotel Management on 27 Sept 2022
Dear guest,Thank you for taking the time to write this detailed review.We will discuss your points of criticism internally. Your feedback is very important to us in order to constantly develop ourselves further.We hope to be able to convince you of our high standard during your next stay.With kind regards

2/10 Terrible

julien

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst night ever
If you're looking for a place to get a restful night's sleep, Best Western and Plaza hotels are definitely not the places to go. I learned this the hard way after a recent stay at the Best Western Plaza hotel in Darmstadt. In the middle of the night, we were abruptly awoken by a loud electrical bang. It turns out there was an electrical hazard in the hotel. The noise was so loud that it was impossible to sleep through it (80-90db). When I spoke to the night receptionist about the situation, he told me to take some ear plugs. The problem wasn't solved until an hour later. Needless to say, it was a very disruptive and unpleasant experience. When we checked out the next day, the day receptionist was rude when I told him we were unhappy with our stay. He rudely threw us a free parking ticket and acted like that should be thanking him up for the terrible experience we had. I would avoid any Best Western or Plaza hotel in the future. If you're looking for a place to stay, it would be better to sleep in your car than stay at one of these hotels.
Stayed 1 night in Aug 2022
Response from Cedric Neumann on 13 Oct 2022
Dear Guest, Thank you for taking the time to write this detailed review. Your feedback is very important to us in order to constantly develop ourselves further. We look forward to welcoming you again. With kind regards

4/10 Poor

Marcus

Stayed 1 night in Aug 2022
Response from Annie Bush - Hotel Management on 5 Sept 2022
Sehr geehrter Gast,vielen Dank, dass Sie uns bewertet haben.Wir freuen uns Sie erneut in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen aus Darmstadt

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Natalia, Fairfax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but right next to the train station. Very noisy.
Stayed 1 night in Jul 2022
Response from Cedric Neumann on 21 Jul 2022
Good morning dear guest, Thank you for your review. With sunny greetings from Darmstadt Cedric Neumann – assistent hotel manager

10/10 Excellent

Alvah, Carlsbad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, service and reasonable price
Stayed 2 nights in Jul 2022
Response from Hotel Management on 18 Jul 2022
Dear Guest, Thank you for taking the time to write this review. The entire team in the house is very happy about your positive feedback. We look forward to welcoming you again in our hotel. With kind regards from Darmstadt Annie Bush - Hotel Management

4/10 Poor

Isabelle

Liked: Cleanliness
Disliked: Property conditions & facilities
Room temp was 78 degrees with the AC on full. Only will to comp one breakfast after a horrible nights sleep.
Stayed 1 night in Jul 2022
Response from Annie Bush - Hotel Management on 5 Jul 2022
Dear guest, Thank you for taking the time to write this detailed review. We will discuss your points of criticism internally. Your feedback is very important to us in order to constantly develop ourselves further. What did you not find comfortable about the beds? We value high quality mattresses, so they are specially made for us, if you give us a hint what was not good, we can improve. Likewise the service. What was meh? We are grateful for any advice. We hope to be able to convince you of our high standard during your next stay. With kind regards

8/10 Good

Camille

Stayed 3 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Darmstadt
Clean business style hotel just a 5 minute walk from Darmstadt central train station. Comfy room and pleasant stay. Only frustration was the swimming pool is currently closed for refurbishment, something it would have been good to communicate in advance.
Stayed 2 nights in May 2022
Response from Annie Bush - Hotel Management on 5 Jul 2022
Dear Guest, Thank you very much for giving us a good rating. We look forward to welcome you again in our hotel. With kind regards

10/10 Excellent

Ida

Stayed 1 night in Apr 2022
Response from Hotelleitung on 5 May 2022
Lieber Gast, Das gesamte Team im Haus freut sich sehr, über gute Bewertung. Wir freuen uns Sie erneut in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen aus Darmstadt Annie Bush – Hotelleitung

10/10 Excellent

EDWARD

Liked: Property conditions & facilities
All good
Stayed 2 nights in Apr 2022
Response from Hotel Management on 5 May 2022
Dear Guest, Thank you very much for giving us a good rating. We look forward to welcome you again in our hotel. With kind regards Annie Bush - Hotel Management

10/10 Excellent

Oleg

Stayed 1 night in Mar 2022

10/10 Excellent

Viorel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from vs on 16 Sept 2021
Sehr geehrter Gast vielen Dank für Ihre Bewertung. Wir freuen uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Volkan Sentürk Hoteldirektor

10/10 Excellent

chanya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Dayana Fioravante / Reservierungsleitung on 23 Jul 2021
Liebe Chanya, herzlichen Dank für Ihre positive Bewertung. Es freut uns sehr, dass es Ihnen in unserem Hause gefallen hat. Mit freundlichen Grüßen, Dayana Fioravante / Reservierungsleitung

2/10 Terrible

JIASHENG

Stayed 1 night in Dec 2020
Response from Volkan Sentürk on 21 Dec 2020
Sehr geehrter Gast, wir bedanken uns für Ihre Rezension zu Ihrem Aufenthalt im Best Western Plus Plaza Hotel Darmstadt. Es freut uns, dass es Ihnen bei uns gefallen hat. Wir sind täglich bemüht unseren Service der veränderten Situation anzupassen und zu verbessern, um unseren Gästen einen unbeschwerten Aufenthalt zu ermöglichen. Wir freuen uns auf einen weiteren Aufenthalt Ihrerseits. Mit freundlichen Grüßen Volkan Sentürk Hoteldirektor

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost...
The hotel was
Stayed 4 nights in Sep 2020

10/10 Excellent

Narges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Annie Bush - Hotelleitung on 15 Feb 2020
Lieber Gast, vielen Dank für die 10 Punkte Bewertung. Das gesamte Team freut sich sehr. Mit freundlichen grüßen aus Darmstadt Annie Bush - Hotelleitung

6/10 Okay

Shripad

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Experience was bad. Room was too hot, sked for help but no one was available. Guidance given was to open the window. In winter!!!! Also wanted few English tea bags, but was given only 1 and was informed as per policy ☹️😡
Stayed 2 nights in Feb 2020
Response from Filipp Nurijew on 11 Feb 2020
Dear Shripad, Thanks for your stay with us and for sharing your experience with other travelers. We are sorry to hear there were some issues with the temperature. Please rest assured we have addressed this with the team to ensure we improve on this. Es grüßt Sie freundlich / Best regards Filipp Nurijew Assistant Front Office Manager

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Very convenient, staff very accommodating and friendly
Stayed 1 night in Jan 2020
Response from Alexander Veit on 3 Feb 2020
Dear Gregory, thank you very much for your great review. Best regards, Alexander Veit Direktionsabteilung

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Filipp Nurijew on 1 Feb 2020
Sehr geehrter Gast, vielen Dank für Ihre tolle Bewertung! Das gesamte Team freut sich über das Feedback. Wir freuen uns Sie wieder bei uns begrüßen zu dürfen. Es grüßt Sie freundlich / Best regards Filipp Nurijew Assistant Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant food was poor, rice was under cooked and the soup was warm, not hot.
Stayed 2 nights in Jan 2020
Response from Filipp Nurijew on 13 Jan 2020
Dear Guest, thank you for taking time for this review. Sorry to hear we didn't meet your expectations in our restaurant. We will forward your comments to our F&B Manager. We hope you come back and visit our restaurant once again. Es grüßt Sie freundlich / Best regards Filipp Nurijew Assistant Front Office Manager

2/10 Terrible

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Noise
Loud music was played with thud thud thud , I complained to reception and then it went down, the next morning it stated again, I complained to reception only to be told that they had an event on above our room!! That spoilt our stay, the main thing was the lack of interest by reception
Stayed 3 nights in Dec 2019
Response from Filipp Nurijew on 17 Dec 2019
Dear Michael, thank you for taking for this review. Directly after you visited our reception, staff found the source of the noise and asked the customers to reduce the noise. We apologize for this issue and hope to welcome you again. For any further questions, please do not hesitate to contact us anytime.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Nice and clean room
Stayed 1 night in Oct 2019
Response from Your Best Western Plus Plaza Team on 22 Oct 2019
Dear guest, thank you very much for your great feedback. We are looking forward to welcoming you again in our house.

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Room comfort
Too Hot. Too Loud.
The hotel was so hot it was unbearable. The ac only works in the summer. The temp in the room had to be 28 degrees. If you opened the window, a train would wake up up about every 7 minutes. I should have realized there was a problem when I found earplugs on the bed at check in. I don’t recommend this hotel.
Stayed 2 nights in Oct 2019
Response from Your Best Western Plus Plaza Team on 20 Oct 2019
Dear guest, thank you for your feedback. We are very sorry that you did not enjoy your stay at our house. We deeply apologize especially for the problem with the air condition in your room, out technicians work on a solution. Our main air conditioning system only heats in the "heating period", but we also have an air refreshing system that brings cool air into the rooms in winter as well. We deeply apologize for the inconvenience caused. We would be glad if you visit us again and let us show you that we can provide a pleasant stay.

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Very nice and comfortable hotel. I had a room on side close to train tracks which kept me up the first night but they moved me on 2nd night and was great. Pool is wonderful. Breakfast needs a little improvement. Eggs not very good, sausages cold, not a great selection of meats for a German hotel.
Stayed 2 nights in Sep 2019
Response from Filipp Nurijew on 22 Sept 2019
Dear Scott, thank you for taking time for this review. We are always working to improve services in the hotel and we will forward your comments to our F&B team. We hope to welcome you in our hotel in the near future. Mit BESTen Grüßen / BEST regards Filipp Nurijew Assistant Front Office Manager

6/10 Okay

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice room and comfortable. Good service particularly in the bar when ordering my evening meal. Breakfast was a bit confusing in terms of how it was all laid out but receptions staff friendly and helpful. The only thing is if you are on the station side of the hotel, which I was, the trains are pretty loud. I stayed on the other side last time and will remember to ask for a road side room next time.
Stayed 1 night in Sep 2019
Response from Filipp Nurijew on 10 Sept 2019
Dear Caroline, thank you for your feedback. We sincerely appreciate your insight because it helps us build a better customer experience. We are currently working on the replacing the windows with sound proof windows. Until this happens we recommend you to book the comfort room. If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist. Mit BESTen Grüßen / BEST regards

10/10 Excellent

Viorel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Filipp Nurijew on 26 Jul 2019
Dear Viorel, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Mit BESTen Grüßen / Best regards Filipp Nurijew

10/10 Excellent

Shivram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Filipp Nurijew on 20 Jun 2019
Dear Shivram, thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!

8/10 Good

Nadarasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Friendly and helpful staff, good service. On the negative side pillows could be firmer
Stayed 1 night in Jun 2019
Response from Filipp Nurijew on 13 Jun 2019
Dear Nadarasa, thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We look forward to welcome you again in the future!

8/10 Good

Armand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet stay, much better then the Maritim
Nice pool and fitness, very pleasant quiet stay at the 7th floor.
Stayed 2 nights in Mar 2019
Response from Filipp Nurijew on 23 Apr 2019
Dear Armand, thank you for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers! Es grüßt Sie freundlich / Best regards Filipp Nurijew Assistant Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New pool, steam, sauna, fitness area. Rooms. Tv size. Panio bar. Italian restaurant. Staff helpful. Mordernised hotel.
Stayed 2 nights in Feb 2019

6/10 Okay

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

mikejmat

Liked: Cleanliness, staff & service, room comfort
Good, clean hotel but too expensive when availability is low. My room rate was very high compared to similar facilities in other cities and then still had to pay a lot extra for breakfast. Some noise from trains.
Stayed 2 nights in Nov 2018