GOOD: The location is the absolute best part. It is close to restaurants, train station, Duomo, and shopping. ADEQUATE: The rooms and breakfast - read more for detail. BAD: The staff - read more for details. DETAILS: The breakfast was pretty good. Nice selection. The rooms have a lot of stairs to climb. This is NOT the place to stay if you have trouble with stairs. You will have to climb stairs to get to the bedroom and then up and down to the main area and bathroom. The stairs are big fun at night (not). The room was clean. The bathroom was adequate. We reserved a room with two double beds, and got a room with two twin beds that were pushed together and a sofa that made out into a bed. A sofa bed is not a real bed - had a 4" mattress. When I complained about the sofa bed, I was yelled at by the housekeeping staff. The beds are a single 5” mattress that is very, very firm. The pillows are about 2” thick. Besides the bed, we had a problem with the TV. At random, sporadic instances, it would start beeping. Happened all night long and through the afternoon. When a “technician” came in, he turned it on and turned it off and declared it “fixed”. When I explained that operation wasn’t the problem, it was the beeping, he shrugged his shoulders and said, “I don’t know.” When I mentioned it to the front office staff, they didn’t care either. The final problem was the toilet. It would just run and run, when I mentioned this twice, no one cared.