Outdoor pool, pool loungers

Reviews of GreenTree Inn & Suites Florence

3 out of 5
GreenTree Inn & Suites Florence
240 W. Hwy #287, Florence, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 304 out of 563 reviews" "
Rating 8 - Good. 159 out of 563 reviews" "
Rating 6 - Okay. 53 out of 563 reviews" "
Rating 4 - Poor. 28 out of 563 reviews" "
Rating 2 - Terrible. 19 out of 563 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Travelled with family
Very clean…nice staff….good breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeanne on 17 Apr 2024
Thank you Ann.

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and convenient
Stayed 1 night in Apr 2024
Response from Jeanne on 17 Apr 2024
Thank you very much Juli.

8/10 Good

Danny, Greenfields

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay ,comfortable bed,quite location ,breakfast was sufficient, staff were helpful and polite. Walls were a little thin ,and we had some issues with the shower nozzle.
Stayed 1 night in Apr 2024
Response from Jeanne on 17 Apr 2024
Thank you Danny for your feedback. We are so glad that you enjoyed your stay and we apologize that you had an issue with the shower nozzle and have had Maintenance go and check into the nozzle. Enjoy.

8/10 Good

Jacob

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Property was nice, and fairly clean, but there was a pair of jeans left in the dresser from the previous guest. Staff was super friendly, but they had a lot of trouble keeping fresh food and coffee out for everyone during breakfast.
Stayed 1 night in Apr 2024
Response from Jeanne on 17 Apr 2024
Thank you Jacob for your feedback. Nice to see that our staff was nice. Yes, especially on weekends, we have weddings and in the morning our breakfast is overwhelmed. Our team does try to keep up and have fresh coffee & food for all to enjoy. Sorry about the jeans. Safe travels.

10/10 Excellent

Rissie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel, however property is well kept outside and inside. Rooms are nice size will all the emmenities needed. Beds are comfortable and the best pillows i've ever slept on. Breakfast was good with lots of choices. Nice pool.
Stayed 4 nights in Mar 2024
Response from Jeanne on 3 Apr 2024
Hi Rissie. Thank you for your feedback. So nice to see that you enjoyed your stay at our hotel. We are a little older but our owners are always upgrading different areas of our hotel. Safe travels.

10/10 Excellent

ABELARDO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeanne on 3 Apr 2024
Thank you Abelardo. We appreciate you.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Needs cosmetic repairs. Wall paper in Room patched, not well and peeling
Stayed 1 night in Mar 2024
Response from Jeanne on 4 Apr 2024
Thank you Mary for your feedback. We might have a room or two that has some patchwork on our wallpaper. Our Maintenance is not the expert in this department and are currently working on hiring a contractor to get rid of the wall paper in our bathrooms and paint. Unfortunately it is a process in the hotel industry as we cannot do this when we are very busy. Possibly a summer project.

10/10 Excellent

Delyte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable room in the middle of nowhere!
Stayed 1 night in Mar 2024
Response from Jeanne on 4 Apr 2024
Thank you Delyte for your feedback. We appreciate you.

10/10 Excellent

Thomasena, Miami Gardens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for what we needed.
Stayed 1 night in Mar 2024
Response from Jeanne on 4 Apr 2024
Thank you Thomasena!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and staff was polite. Room was clean and bed was comfortable.
Stayed 6 nights in Mar 2024
Response from Jeanne on 20 Apr 2024
Thank you David. We appreciate you.

4/10 Poor

Farzad

Stayed 4 nights in Mar 2024
Response from Jeanne on 17 Apr 2024
Hi Farzad. We are so sorry we didn't earn your 5 star. Wish you would have been a little more specific so to correct what kept us from earning a 5 star review. Thank you.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuz
Stayed 2 nights in Mar 2024
Response from Jeanne on 20 Apr 2024
Thank you Christopher. We love the 5 star.

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from Jeanne on 17 Apr 2024
Thank you for the 5 star Diane.

2/10 Terrible

Charlene

Disliked: Staff & service, property conditions & facilities
Water shut off and they said it wasn’t their fault! No management help.
Stayed 2 nights in Mar 2024
Response from Jeanne on 15 Mar 2024
Thank you Charlene. Unfortunately the town of Florence busted a water line, and there was no water for a little while. We apologize for this inconvenience as this was out of our control.

6/10 Okay

Bret

Disliked: Staff & service
Lack of qualified help.
Stayed 1 night in Mar 2024
Response from Jeanne on 20 Apr 2024
Thank you Bret for your feedback. Our apologies as we don't know what area of our hotel lacked the qualified help.

6/10 Okay

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room/suite. Nice room amenities. Room next door left their TV on all night ( I was too tired to do anything about it.). Shower pressure was poor. Nice to have a complimentary breakfast. Scrambled eggs were very salty. Price? Questionable. Stayed at a Holiday Inn Express in Lebanon, Missouri for the last three days before flying home to San Diego, and then driving to Florence to attend a funeral. The Holiday Inn Express was at least $100.00 a day less expensive with the same amenities.
Stayed 1 night in Mar 2024
Response from Jeanne on 12 Mar 2024
Thank you Theodore for giving us your feedback. Loved to read that you found our rooms to be nice including our amenities. Being our guest if you ever experience any loudness, like the television being on all night, you are always able to dial "0" and we will handle it from there. We know in this instance that you were very tired and didn't want to do anything about it, but just want you to know for future reference. We as so sorry as to why you would not have had good water pressure in your shower. Maintenance will look into this just to make sure as a precaution. Our scrambled eggs or anything that we cook in breakfast, does not have salt that we add as we know all guests are different and some have dietary and or medical restrictions. Our rates are competitive with our surrounding areas. Possibly due to you being in a different state, Missouri, I am sure their prices and cost of living are very different from Arizona. If you are looking for a better rate in the future, try our summer months, July & August as these are the months that tend to be less in price, and we would love to host you again in the future. Thank you again.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in room was very clean
Stayed 1 night in Mar 2024
Response from Jeanne on 12 Mar 2024
Thank you Nicholas. Nice to see you had an easy check in and room was clean. We appreciate you.

10/10 Excellent

Kathy, Hailey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After staying in Casa Grande at a run down mess for more money, I was concerned and pleasantly surprised. Carol in the breakfast room was incredibly friendly after a tough time with my aging father left me in tears. Thank you, Carol! The room was clean, breakfast was plentiful, and all the staff were kind. We'll definitely be back!!
Stayed 2 nights in Mar 2024
Response from Jeanne on 12 Mar 2024
Hello Kathy. Thank you for your feedback. We are so glad that you were surprised with our hotel. Yes, Carol is definitely a gem in our breakfast area & will make sure to pass on to Carol & the team your kind review about them. We wish you the best & safe travels.

4/10 Poor

Shanda

Stayed 3 nights in Feb 2024
Response from Jeanne on 20 Apr 2024
Hi Shanda. We would have loved to see what kept us from earning your 5 star review. Feedback is very important to us as we can only better ourselves by seeing what prevented us from earning your 5 star. Thank you.

10/10 Excellent

Isis

Nice comfortable, safe and we have the community of feeling communists, everything is very good, excellent. The receptionist and each of the people who greet us until we leave are beautiful with a very friendly character. I feel. comfortable and I really recommend it, it is the best hotel in service
Stayed 1 night in Mar 2024
Response from Jeanne on 12 Mar 2024
Thank you Isis. We very much appreciate your feedback.

8/10 Good

Pollyanna C

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Jeanne on 2 Mar 2024
Thank you.

8/10 Good

Nathan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hot tub was nice
Stayed 2 nights in Feb 2024
Response from Jeanne on 24 Feb 2024
Thank you Nathan. Nice to see that you liked our hot tub. Hope to see you again in the near future.

10/10 Excellent

David, Manhattan Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel was very helpful. Tears in window curtain were disappointing. Overall, very pleased.
Stayed 2 nights in Jan 2024
Response from Jeanne on 24 Feb 2024
Thank you David for taking the time to let us know about your stay. We will pass on to Daniel that he was very helpful. We will look into the tears in the window curtain as we know this is very important so that our guests can have their rest. Thank you again.

10/10 Excellent

James P

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 3 nights in Feb 2024
Response from Jeanne on 13 Feb 2024
Thank you James for your feedback about our staff. Safe travels.

10/10 Excellent

Jynessa

Stayed 1 night in Feb 2024
Response from Jeanne on 28 Mar 2024
Thank you for the 5 star Jynessa.

10/10 Excellent

Gamaliel

Stayed 1 night in Feb 2024
Response from Jeanne on 28 Mar 2024
Thank you Gamallel for your 5 star review. We appreciate you.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff are excellent.
Stayed 1 night in Jan 2024
Response from Jeanne on 13 Feb 2024
Thank you Beth. Hope to see you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
GreenTree Inn & Suites, Great place to sleep if sensitive to noise. Lots of space between Inn and Road. A little older but very Nice.
Stayed 1 night in Jan 2024
Response from Jeanne on 13 Feb 2024
Thank you so much for the 5 star review. Much appreciated.

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to access and an interesting structure design.
Stayed 1 night in Jan 2024
Response from Jeanne on 13 Feb 2024
Thank you Beth. Much appreciated.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay when nearby.
I was pleasantly surprised by the wonderful accommodations! It was a tad out of the way to stay here, but I will every time. The staff was helpful and cheerful upon arrival.
Entering the room.
Spacious bathroom.
Great seating/dining area.
Stayed 1 night in Jan 2024
Response from Jeanne on 30 Jan 2024
What great feedback Melissa! Thank you so much for sharing. We will be looking forward to you coming again in the future.

6/10 Okay

Kenneth

Disliked: Property conditions & facilities, room comfort
Never again. Sorry but that’s how it is.
People were nice, found a giant 2” spider in the bathtub at 11:30 pm. Not nice!The bed closet to bathroom needs replacing. Squeeks and is lumpy and very uncomfortable. Breakfast the next morning was not the greatest. Things were empty by 8:30 and I ate a couple of sausages which were good but the food output was not managed very well. No biscuits and gravy. No eggs until I ask and it was just empty. We travel through every year and I’m checking this on off our list. Hotel needs remodeling badly! I should have took a picture of the spider. He must of came up drain which was off.
Stayed 1 night in Jan 2024
Response from Jeanne on 30 Jan 2024
Hi Kenneth thank you for giving us your feedback. We apologize in regards to you finding a spider in your room. We do have a contract with a pest removal company that comes in and treats our hotel. Arizona is full of desert and unfortunately critters do come out from time to time. Our breakfast does not close until 10 a.m. and at 8:30 a.m. there should have been plenty of food. We did have a wedding this weekend and wedding guests tend to all come together at the same time to have breakfast as a group so this may have been what happened. Our breakfast attendant was cooking more food as our breakfast does not close until 10 a.m. Thank you again and safe travels.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jeanne on 30 Jan 2024
Thank you Bruce.

10/10 Excellent

chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property in the area
Stayed 2 nights in Jan 2024
Response from Jeanne on 30 Jan 2024
Thank you so much Chuck for your feedback. We hope you come again in the near future.

10/10 Excellent

Jontavious

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Jeanne on 30 Jan 2024
Thank you for the 5 star Jontavious. We appreciate you.

10/10 Excellent

LISA, AUSTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place will definitely stay again
Stayed 1 night in Jan 2024
Response from Jeanne on 30 Jan 2024
Thank you Lisa for your feedback. We will see you soon.

8/10 Good

Wanda

Liked: Staff & service
No good dining with in a quick walking distance.
Stayed 1 night in Jan 2024
Response from Jeanne on 9 Jan 2024
Hi Wanda. Thank you for giving us your feedback. So sorry to hear that you didn't find a good place to eat close enough to walk from hotel. Not sure if you were informed but we do have a really great pizza/Italian Restaurant right across from us. They make really good sandwiches on their homemade bread, pizzas, & Italian food. Our apologies if we didn't mention this to you. Safe travels.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Dec 2023
Response from Jeanne on 9 Jan 2024
Thank you Gary. Hope to see you soon.

6/10 Okay

Tanya

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was great and the breakfast room was clean and well stocked. The lobby was nice and beautifully decorated nice for the holiday.
Stayed 1 night in Dec 2023
Response from Jeanne on 9 Jan 2024
Thank you so much Tanya for your feedback. So nice that you stayed with us during the holiday season. Happy to see that our breakfast was to your liking and you found our lobby festive. Safe travels.

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2023
Response from Jeanne on 9 Jan 2024
Thank you Bonnie for the 5 start. Much appreciated!

10/10 Excellent

Jontavious

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jeanne on 9 Jan 2024
Thank you for the 5 star review Jontavious. We hope you come again in the near future.

10/10 Excellent

Teresita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and clean space.
Stayed 1 night in Dec 2023
Response from Jeanne on 9 Jan 2024
Hello Teresita. Thank you for choosing to stay with us. We always strive to give excellent service to our guests and as well as making sure our hotel is clean. Thank you again.

2/10 Terrible

sardar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeanne on 16 Dec 2023
Hi Sadar. We wish you would have left a comment so we would have known what kept us from earning your 5 star rating. Thank you and safe travels.

10/10 Excellent

Elena

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best nicest I've had in a while & since February ive stayed in more than 40 hotels from texas, California & az. Warm, welcoming & very friendly & with the yr I've had i appreciated it
Stayed 1 night in Dec 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice, quiet, safe and relaxing place. 😌
Stayed 2 nights in Nov 2023
Response from Jeanne on 30 Nov 2023
Thank you Ruth for your feedback. We appreciate you!

8/10 Good

Magdalena

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating to our needs. Breakfast and coffee availability was a definite plus.
Stayed 1 night in Nov 2023
Response from Jeanne on 28 Nov 2023
Thank you Magdalena for your feedback. We are so happy to see that our staff was friendly and you enjoyed our coffee & breakfast. We hope you come again soon.

8/10 Good

Melody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I didn't like that the main door was kept open all night it was so cold walking out of our room and in the waiting room. I wanted the kids to wait warm inside the waiting room while the car warmed up but sense the door was open all night was just as cold as outside. There was no other door to park close to to use as an alternate. The night lady super nice morning lady woke up on the wrong side of the bed
Stayed 1 night in Nov 2023
Response from Jeanne on 30 Nov 2023
Thank you Melody as we appreciate your time giving us your feedback regarding your stay. We apologize for the inconvenience of our doors being left open and that you & your children were cold. That is not our policy to have our doors open. I have shown your review to staff so they can have a better understanding as to why we keep our doors closed. Thank you again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeanne on 30 Nov 2023
Thank you Thomas!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and the breakfast was good
Stayed 3 nights in Nov 2023
Response from Jeanne on 21 Nov 2023
Thank you so much Terry for your feedback. We appreciate you and hope to see you again soon.

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Jeanne on 16 Dec 2023
Thank you Mark. Come again.