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Reviews of Manaspark Deluxe Hotel

Manaspark Deluxe Hotel
Ölüdeniz, Fethiye, Mugla

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 74 reviews" "
Rating 8 - Good. 23 out of 74 reviews" "
Rating 6 - Okay. 13 out of 74 reviews" "
Rating 4 - Poor. 1 out of 74 reviews" "
Rating 2 - Terrible. 7 out of 74 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Robert, Alanya

Travelled with group
Liked: Staff & service, amenities
Food was delicious. Restaurant layout was nice. Plenty of friendly staff. Negatives: called for maintenance to check on water temperature and he wasn't the friendliest worker. Felt like he didn’t want to be there at all. Also couldn’t get wifi in our room.
Stayed 4 nights in May 2024

2/10 Terrible

Gary

Stayed 2 nights in Mar 2024
Response from Manas Park Deluxe Hotel on 11 May 2024
Dear Dear Guest ,First of all, on behalf of the Manas Park deluxe Hotel family, we would like to thank you for your feedback. We see that your dissatisfaction came to the fore during your stay. We are sorry that we could not meet your expectations during your stay. We will always be pleased to welcome you in our hotel.Sincerely regardsManas Park Deluxe Hotel

2/10 Terrible

Beverley

Travelled with family
Disliked: Amenities
Family rooms are painfully noisy. They are below the restaurant which is open 8am until 9pm (the constant scraping chair noise from above excruciating), and next to the bar, which is open 9pm until 11pm. Avoid if you want rest and relaxation.
Stayed 4 nights in Oct 2023
Response from Manaspark Deluxe Hotel on 1 Feb 2024
Dear Guest;Thank you very much for choosing our hotel and for taking the time to share your comments, which are important to us.As Manas Park management, which prioritizes guest satisfaction above all else, we would like to express our regret that you left our facility unhappy. We would like to sincerely state that this situation you have informed about is not our service quality standard. Your comments have been shared with the relevant units and hotel management. If you are considering spending your next holiday with us, please do not hesitate to contact us. I would like to inform you that we will do our best to ensure that you leave with better memories.We wish you nice and healthy days, with the hope of being able to serve you again.

10/10 Excellent

Peter Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay.everything was excellent and would recommend it to everybody
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average but nothing great.
Staff friendly on contact but overall young and inexperienced. Found food to be very disappointing, often tasting stale or of no flavour. Rooms do need refreshing as of other reviews but were adequate. Maid left door open each day after cleaning and safe never worked after reporting 2 times. Didn’t find the stay matched the many high positive reviews.
Stayed 7 nights in Oct 2023

8/10 Good

Teresa

Travelled with partner
Liked: Amenities, property conditions & facilities
Quiet area not too busy
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Stayed 2 nights in Oct 2023

6/10 Okay

Firat

Disliked: Property conditions & facilities, room comfort
Tired all over
I want to start with a summary: I can not recommend the hotel to anyone. Let me start with positives: Location and the view is amazing Pool near the snack bar is nice Some of the Food & Beverage team is trying hard (Samet & Kader) Negatives Standart rooms are staff accomodation level very very basic and tired furniture, tired bed linen & towels We tried to pay for an upgrade as soon as we have seen the room. Reception told us to come back next day we went next day they said next day and third day they said no upgrade available Hotel is tired and staff seems tired most of the staff were not smiling and most of the staff focus on tourists as we were Turkish only 2 youngster staff were helping us with drinks only if the restaurant is empty we were getting service from others Food was very basic, we stayed 6 days after second day we struggled to find anything different to eat. Breakfast selection was the same lunch & dinner starters most of the time same. We had fish most of the days. Entertainment was the worst. It was organized by a very loud guy he call himself bloody Erol he even have tshirts with his name written on. His sense of humour was very cheesy and basic english. As we were not interested we were trying to sit other pool side to relax after dinner but entertainment was so loud you can hear even from your room. Last night i had enough I went to reception to complain but they said we are not 5 star so we are not big enough to arrange you a quiet area.
Stayed 6 nights in Sep 2023

10/10 Excellent

Talal-Mehdi

Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 7 nights in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manaspark Deluxe Hotel Guestrelation on 30 Aug 2023
Dear Guest,First of all, thank you for choosing our hotel and for your rating.

8/10 Good

Shahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hidden gem. Amazing staff and quality food. Rooms could do with being updated a little. Would definitely return
Stayed 7 nights in Jul 2023
Response from Manaspark Deluxe Hotel Guestrelation on 24 Aug 2023
Dear Guest, We would like to thank you for choosing our facility for your stay and for taking the time to evaluate our hotel. We are happy to read that you liked our staff and hotel. It is a great pleasure for us to receive your comments that motivate us and make us feel positive and successful.We are happy to be part of a wonderful memory of your trip.We look forward to welcoming you here again soon.Regards,Manaspark Deluxe Hotel

2/10 Terrible

Angela

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Manaspark Deluxe Hotel Guestrelation on 24 Aug 2023
Dear Guest,First of all, thank you very much for taking the time to rate us and share your views. Constructive criticisms of our guests are as valuable to us as their positive reviews. Your views have been shared with our relevant departments and management. The main goal of all our team members is to increase our service quality by analyzing and constantly renewing the needs and expectations of our guests, to ensure guest satisfaction and to make it permanent.We will always be happy to welcome you in our hotel.

6/10 Okay

Andrea

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The whole hotel needs repainting, there are hazardous wooden planks sticking up everywhere. The bathroom had a disgusting smell all the time we were there. The food is 3 star at best will the same selection at every meal time and the drinks are watered down. The snack bar is the best thing, and the sunbeds and pool are good.
Stayed 5 nights in Jun 2023
Response from Manaspark Deluxe Hotel Guestrelation on 24 Aug 2023
Dear Guest,First of all, thank you very much for taking the time to rate us and share your views. Constructive criticisms of our guests are as valuable to us as their positive reviews. Your views have been shared with our relevant departments and management. The main goal of all our team members is to increase our service quality by analyzing and constantly renewing the needs and expectations of our guests, to ensure guest satisfaction and to make it permanent.We will always be happy to welcome you in our hotel.

8/10 Good

Haig

Stayed 3 nights in May 2023

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good entertainment, breakfast & great sunloungers
Stayed 1 night in Apr 2023

4/10 Poor

Antoinette

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We didn't like that we did not recieve our booked room on arrival (Deluxe triple suite) for our short stay. They placed us in a standard room with only one bed we had to request a room with two beds and they gave us two rooms which was not satisfactory. The receptionist came across unhelpful and made us feel unwanted and ignored as she was taking calls and dealing with other guests while dealing with my room and standing here which i considered as rude. We were told breakfast is 8am - 11am. Next morning arrived to breakfast at 10.05am to then witness staff clearing all food at 10.30am and turned off coffee machine! Went to reception to let them know who then said breakfast ends at 10.30am but we asked why we were told 11am??? we asked if we could at least get a coffee they told to go to garden bar and will have to pay! Which we had to say breakfast was included in our booking. While at reception i had to ask when will we put into the suite we booked to told at 12noon. I have to say only helpful member of staff there was Hamit as he could see how upset we were with the treatment we recieved
Stayed 3 nights in Feb 2023

6/10 Okay

alan

Liked: Room comfort
not for me
hard work and limited food options but a good nights sleep in the end
Stayed 1 night in Dec 2022
Response from Manaspark Deluxe Hotel Management on 21 Jan 2023
Thank you for choosing us.We would love to welcome you again.

10/10 Excellent

Shekhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice well located hotel
This is a nice and comfortable hotel, well located with a great view. It is on a hill, so, lots of up and down within the premises. breakfast is good. service is decent. more information could have been provided on the exact location of the room. cleanliness could have been better.
Stayed 1 night in Nov 2022

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 3 nights in Oct 2022
Response from Sales Department on 18 Oct 2022
Thank you for rating us... Hope to see next year again

6/10 Okay

Lennox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a standard double room with a balcony via Expedia. I emailed specifically to ensure a balcony is included. Hoover, when we we got to the property we were provided with a room on the ground floor facing the kitchen. I went to the reception and the small girl who looks no older than 13 said we don’t have any rooms with a balcony so I asked to speak to a manager and then the manager stated that the only way you can get a Balcony is by upgrading your room to a deluxe room for an extra €55 which was a total inconvenience but due to it being my partners birthday I just paid. The food is good but the chefs use way too much oil. Quite a few options but could be more. I advise not to get the sea bass that the chef cooks right in front of you, he doesn’t know what his doing and he doesn’t know when it’s cooked. He served me a raw piece of fish that was literally frozen and raw inside. The young staff are amazing they are always on point they approach you and ask if you want anything and make conversations. They are always on the move and never stop. Especially one girl with blonde and brown shoulder length hair who made me and my partners experience an amazing one by making us feel welcome, she should definitely get promoted or a pay rise . Overall, the young staff work so hard whilst the managers just sit there and give orders instead of being real true leaders and get involved.
Stayed 2 nights in Sep 2022
Response from Manaspark Deluxe Hotel Guestrelation on 22 Jan 2023
Dear Guest ;First of all, thank you very much for taking the time to evaluate us and share your views. Constructive criticisms of our guests are as valuable to us as their positive comments. Your views have been shared with our relevant departments and management. The main goal of all our teammates is to increase our service quality, to ensure guest satisfaction and to make it permanent by accurately analyzing and constantly renewing the needs and expectations of our guests.We will always be pleased to welcome you in our hotel.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Hotel is fine, staff all very nice and friendly and the hotel grounds are kept well. Pool area and ground all clean and tidy. Beds very hard, and I like a firm bed! Daytime entertainment non-existent. Maybe one game in the day (darts/table tennis) and that’s it. Evening one show at 21:30 for 30 mins. Food satisfactory, quite repetitive and as only one restaurant do have any other options but for the price we paid we can’t really complain. Walkable to Olu Deniz centre, can needed to Hisaronu (but only a few ££). Overall a nice week in the sun.
Stayed 7 nights in Sep 2022

10/10 Excellent

Mrs Sheila

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Food was excellent and quality drinks
Stayed 3 nights in Sep 2022

8/10 Good

Brittney

Stayed 3 nights in Sep 2022

10/10 Excellent

Bassel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere, great view and location. Fun activities during the day and a nice show at night. I definitely recommend.
Stayed 3 nights in Sep 2022
Response from Sales Department on 6 Sept 2022
Thank you for taking the time to share your valuable and nice comment with us.Hoping to welcome you again.

10/10 Excellent

lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Beautiful location, great food, amazing staff only thing, we stayed in a family room, it was perfect when with kids but there’s only air con in the double room so the connecting room door had to stay open or the kids got to hot
Stayed 10 nights in Jul 2022
Response from Reservation Department -M on 30 Jul 2022
Thank you for submitting your evaluation to us so that we can improve ourselves. Hoping to welcome you again. 🙌

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very friendly staff, excellent food and drink.
Stayed 14 nights in Jun 2022
Response from Sales Department on 30 Jul 2022
We are happy to be able to help you make the most of your holiday. Hoping to welcome you again.

10/10 Excellent

Rabiu

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and workers were the best part of our trip, they were really friendly and helpful to all of us. The part we did'nt like to much was not to much entertainment even when restrictions were lifted, no beauty saloon, massages.
Stayed 7 nights in May 2021
Response from Guest Relation Dept. on 16 Jun 2021
Thank you for sharing your experiences with us. We believe that every guest experience improves us. Due to the pandemic process, unfortunately, we have to apply some restrictions for your health. We hope this process ends and we welcome you again on healthy days.

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty & not as described
This hotel has clearly photoshopped its pictures, I didn’t get the room i booked but a room with small double bed and 2 single beds. The room was filthy snd the sheets were so rough. Work on the decking directly outside the room started at 8.30-9am with drilling and sawing. If you are not open in the closed season dont sell your rooms
Stayed 2 nights in Feb 2020
Response from Manaspark Deluxe Hotel Guestrelation on 22 Jan 2023
Dear Guest ;First of all, we would like to thank you on behalf of the Manas Park Deluxe Hotel family for your comments. We would like to inform you that the views you have expressed here have been shared with the relevant departments and senior management.We see that your dissatisfaction comes to the fore during your stay. You can be sure that we will do detailed research on the issues you mentioned and take them into consideration as Manas Park management when necessary. We are sorry that we could not meet your expectations during your stay. We will always be pleased to welcome you in our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The vibes as soon as you enter is amazing. Staff are even better. Great and amazing staff Murat in the restaurant who took great care of us and made us feel home. He made our stay even better : )
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Paul, edinburgh

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
nice hotel
wi fi not great no satellite tv all turkish channels would have paid extra for satellite if available kept running out of milk at bars syrup for drink mixers awful bar staff not well trained the food was excellent and entertainment was good
Stayed 11 nights in Oct 2017
Response from Manaspark Hotel Ölüdeniz on 28 Nov 2017
Dear Paul ; Thanks for taking time to write your commend about our hotel. we will do our best to make it better for your next stay at Manaspark Hotel Ölüdeniz. We wish to host you again. Kind Regards Manaspark Hotel Ölüdeniz

6/10 Okay

Naqu, London

Nice hotel. Walking distance to the beach and shop
The hotel is nice. The cleaning staff take too long to come and clean the room. They don't come until about 5pm to clean the room. Breakfast leaves a lot to be desired. Lunch is ok. Dinner is the best meal. The entertainment is not very good. Saying that I would recommend the hotel because the location and the staff are both very nice.
Stayed 5 nights in Sep 2017

8/10 Good

jayne, bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff all very friendly n attentativ
Hotel lovely, had a room in New part, rooms excellent, views fantastic, only moan would be maids need to clean rooms earlier, we were on 2nd floor, most days maids still cleaning room at 5pm? The food was tasty, but lots of pasta n rice hardly any potatoe types (chips lunch time). Chicken, Turkey, liver, meatballs n fish daily. 10 min walk to beach, n free bus daily to the Blue Lagoon. We had an Excellent Time
Stayed 7 nights in Jun 2017

8/10 Good

paula., england.

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for fun relaxing.
Friendly staff at first but as the week went on some of the staff were miserable looking you don't want this on holiday and a lady got took in to hospital due to irresponsible staff mixing chemicals

8/10 Good

steve, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overlooks the valley
Excellent one week holiday at this hotel. Furthest hotel to the beach but worth the 15 minute stroll. Errol the entertainment manager is very good . Food is good .

8/10 Good

Mark, Wigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smashing time
While this hotel is set at the back of the resort its only a 10min stroll to the top of the strip. And we chose this hotel for the view over the resort and out to sea with its beautiful relaxing gardens with hammocks etc to enjoy the view while enjoying the 24hr all inc. :) Errol sorts the entertainment and judges how keen you are to participate very well so its never overbearing but great fun if you that's what you want. Never been to the same hotel twice but would return here if wanting a relaxing cheap break with great views and "real" all inclusive.

6/10 Okay

Ferhan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Mehr Schein als sein! Die Sauberkeit im Badezimmer lässt wünschen. Das Personal im Restaurant war sehr nett, dafür an der Rezeption Mittelmäßig. Auf fragen wurde Kurz und genervt geantwortet. Ist man nicht in der Urlaubs Session da, merkt man die mangelnde Motivation und den Service. Außerdem ist nichts vernünftig aufgebaut und somit kaum genießbar. Zimmer Steckdosen sowie die Terrassentür waren defekt und somit war auch die Sicherheit nicht gewährleistet.
Stayed 6 nights in Mar 2024
Response from Manas Park Deluxe Hotel on 11 May 2024
Dear Dear Guest ,First of all, on behalf of the Manas Park deluxe Hotel family, we would like to thank you for your feedback. We would like to inform you that the opinions you have expressed here have been shared with the relevant departments and senior management.We see that your dissatisfaction came to the fore during your stay. You can be sure that we will conduct detailed research on the issues you have mentioned and take them into consideration as Manas Park management where necessary. We are sorry that we could not meet your expectations during your stay. We will always be pleased to welcome you in our hotel.Sincerely regardsManas Park Deluxe Hotel

8/10 Good

Adem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manaspark Deluxe Hotel on 1 Feb 2024
Dear Guest;Thank you very much for choosing Manaspark Deluxe Hotel and for your nice comments about your accommodation experience. We always aim for better with our service approach focused on guest satisfaction every day.We would be very pleased to welcome you again in our hotel.Regards,

10/10 Excellent

Emil

Stayed 2 nights in Jan 2024
Response from Manaspark Deluxe Hotel on 1 Feb 2024
Dear Guest;Thank you very much for choosing Manaspark Deluxe Hotel and for your nice comments about your accommodation experience. We always aim for better with our service approach focused on guest satisfaction every day.We would be very pleased to welcome you again in our hotel.Regards,

10/10 Excellent

Osman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manaspark Deluxe Hotel on 1 Feb 2024
Değerli Misafirimiz;Manaspark Deluxe Hotel'i tercih ettiğiniz ve konaklama deneyiminizle alakalı belirtmiş olduğunuz güzel yorumlar için çok teşekkür ederiz. Her geçen gün misafir memnuniyeti odaklı hizmet anlayışımızla, her zaman daha iyisini hedefliyoruz.Sizleri otelimizde tekrar ağırlamaktan büyük bir memnuniyet duyarız.Saygılarımızla,

10/10 Excellent

György

Stayed 1 night in Jul 2023
Response from Manaspark Deluxe Hotel Guestrelation on 24 Aug 2023
Hello,Thank you for the rating.

6/10 Okay

Cinar

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

ibrahim

Stayed 1 night in Feb 2023

10/10 Excellent

Emine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles Bestens!
Stayed 3 nights in Feb 2023
Response from Reservation Department on 2 Mar 2023
Thank you for your rating. Hope to see you next year...

10/10 Excellent

Oguz

Stayed 3 nights in Aug 2022
Response from Sales Department on 31 Aug 2022
Merhaba ;Zaman ayırıp değerlendirmenizi bizler ile paylaştığınız için teşekkür ederiz. Sizleri tekrâr ağırlamak dileği ile..

10/10 Excellent

Murat

Liked: Staff & service, property conditions & facilities, room comfort
Güzel bir tatildi
Genel olarak mükemmel bir otel. Ancak oda temizliğinde personel yetersiz kalıyor bu sebeple oda biraz baştan sağma temizlenmisti, yatak ve yastık üzerinde bize ait olmayan saç tüy vb.. vardı, belki yapısal bir problem ama banyoda oluşan küf kokusu gibi bir koku nefes almayı bile zorluyor. Bu koku kapı kapatıldı bile odaya sızıyor, geceden sabaha çok rahatsız ediyor. Odamız Panaromik jakuzili odaydi, otelin konumu gereği otelin en aşağısında çok dik bir yokuşun dibinde. Belli bir yaşa sahip olan kişilerin havuzlara, restorana gidip gelmesi çok zor. Özellikle bu husus oda satılırken oda özelliklerinde belirtilmeli. Bu yapısal problemler hariç çok güzeldi, yemekler çok çok iyiydi, her türlü seçenek vardı.
Stayed 3 nights in Aug 2022

10/10 Excellent

TAMER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
görülmeye değer
Deneme amaçlı olarak 1 gün konaklama yaptık. ama gerçekten çok memnun kaldık. Burada en az 3 gün konaklama yaparak her şeyin tadı çıkarılmalı. tekrar mutlaka geleceğiz ve bu kez en az 3 gün olacak.
Stayed 1 night in Jul 2022
Response from Sales Department on 1 Aug 2022
Tamer Bey Merhaba ; Vaktinizi ayırarak bu değerlendirmeyi sağladığınız için teşekkür ederiz. Sizleri tekrar misafir etmek dileği ile.