Excelsior Springs Hotels with Indoor Pool

"The breakfast was decent but it didn't have any breakfast meat which i thought was odd because they had 2 dishes of scrambled eggs, potatoes, biscuits and gravy. Cereals, mini muffins, breads and bagels, cereals, fruit and a mini pancake machine. The facility itself was great. I had an issue with only 1 staff member, the morning of our departure, i let the front desk person know one of the coffee dispensers was empty and she acted like it was a huge inconvenience to let whoever handles refilling it know. Not great customer service."

"Terrible, dirty, unsafe "

"Didn't clean the room, shampoo was out, pool was closed period of time both days. Loud as ever, doors slam...."

"Hotel rooms spread out, not easy to find rooms where other family members were staying but that’s my only beef. "

"Everything was great! Staff was extremely friendly and helpful!"

"While I can’t place full blame on the hotel itself, my stay this past weekend was definitely impacted by a large motorcycle group that was also staying there. Unfortunately, the experience was far from relaxing. Despite there being many families present, the group was not very respectful—there were engines revving during quiet hours, loud music, and even arguments in the hallways early in the morning. There was also a strong smell of marijuana throughout the property. That said, the hotel itself was a bit of a surprise in a positive way. The outside appearance doesn’t quite match the inside, which is actually nice and updated. The room was clean, well-kept, and the beds were pretty comfortable. The breakfast buffet was fairly basic, nothing special but enough to get the day started. Overall, the environment during my stay made it very uncomfortable, and I was honestly ready to leave after the first night. I do hope the hotel takes situations like this into consideration in the future to ensure a better experience for all guests."

"They did a 'bait and switch' on the room...paid for a king...got 2 doubles. NO ONE has refunded the difference...breakfast was ok...probably not stay here ever again"