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Reviews of Palan Hotel

4 out of 5
Palan Hotel
Palandoken Kayak Merkezi, Palandoken, Erzurum, Erzurum

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Jacques

Liked: Cleanliness, staff & service, room comfort
4 days in Erzurum.
Good hotel for ski, a little bit far away from the city. Food is nice and the hotel will do good with a good revamp. But overall we enjoyed our stay very much. Staff are really friendly and helpful, on the last day the hotel/airport transfer almost made us mis our flight, but it turned out ok in the end
Stayed 4 nights in Dec 2022
Response from Salih Kaya on 8 Jan 2023
Thank you for your good thoughts. I wish you will come back soon.

10/10 Excellent

Ali, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We went to Erzurum/Palandoken as a family of 5 for skiing. Palan Otel was perfectly located in between every skiing course at Palandoken. Unlike Europe where you pay for a single ski pass and get to ski in every course possible, at Palandoken there are 3 options which costs around 12 euros/day/person. So having the option to close to all of the possibilities was a great plus, we get to choose on which course to ski at the start of every day, bought the pass and made the best out of our holiday. Palan Otel is a 4 star hotel and was very reasonably priced. The food at the hotel was very nice and the staff were very helpfull and accomodating. It was a great 3 night ski holiday for us and we will definetly be back next year for 7 nights.
Stayed 3 nights in Dec 2018
Response from Selçuk BOSTANCI on 9 Jan 2019
Dear guest, We are very glad to hear from you and your satisfaction with your stay in Palan Hotel, Ski Convention Resort makes us happier as well. We also thank you for your nice and valuable comments about our hotel. We hope to see you here next year as well. Best Regards

2/10 Terrible

fariborz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Fariba

Liked: Cleanliness, staff & service
ask for the buffe price so not get surprised
ir was ok staff were friendly and polite but barely speak english...the hotel was cl3an our room the flash tank in bathroom was out of order

10/10 Excellent

Ergi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rasim Ahmet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Salih Kaya on 29 Jan 2023
Merhabalar,Kıymetli yorumlarınız ve değerlendirmeleriniz, kendimizi geliştirebilmemiz için çok değerlidir. Yeniden sizleri aramızda görmekten kıvanç duyacağız

4/10 Poor

Damla

Stayed 1 night in Dec 2022
Response from Salih Kaya on 10 Jan 2023
Merhaba Değerli misafirimiz,Yorumlarınız, değerlendirmeleriniz bizim için çok kıymetlidir. Yeniden görüşmek ümidiyle.

8/10 Good

Ozan

6/10 Okay

ali

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2022
Response from Salih Kaya on 8 Jan 2023
Thank you. We need your thoughts to improve ourselves

10/10 Excellent

Süleyman Said

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Salih Kaya on 8 Jan 2023
Thank you. We need your thoughts to improve ourselves.

6/10 Okay

Özgür

Liked: Cleanliness
Palan otel
Otel temizliği iyi
Stayed 1 night in Sep 2019

8/10 Good

MOHAMMAD REZA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contant
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Muhammet on 11 Apr 2018
Teşekkürler

4/10 Poor

Muttalip Kaan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resepsiyonist hakan
Ozellikle resepsiyondaki hakan isimli gorevli Musteriyle uslubu olmayan,kavgaya meyilli,sorun cikarici.bir daha asla gitmeyecegim otel
Response from Muhammet on 16 Jan 2018
Müttalip Bey, Arkadaşımız adına sizden tekrar özür dilerim.