Hotel Dekat Engelwood Arts Center

"Breakfast was delicious and the cook was ready to serve us earlier so we had time to enjoy coffee in the sitting room/gift shop before attending church service."

"My stay at Silver Heart was truly magical. The property is stunning and full of character, and everything was sparkling clean. I could not have felt any more welcomed and will absolutely stay there again if and when I'm in Kansas City area next time. "

"Staff was great and we loved the room. We will be coming back to stay again. "

"Ran out of food halfway though time open"

"We chose this hotel for the proximity to the baseball field. Hotel was good. We received a room in the lower basement level. All was decent. Rooms were oversold due to construction, so we ended up in an ADA room. I honestly don’t know how it would be ADA compliant aside the bathroom. So if you have that need, I’d look into it. Otherwise, we had a good stay and would stay again. "

"Ok"

"Todo muy sucio muy mal olor"

"My bathtub was still dirty. The toilet barely flushed and I didn't have any light bulbs in my lamp. It did get taken care of. I think house keeping should check those things "

"This I can describe as a place or a lot of people stay long-term and hang out outside their rooms or in the parking lot. The dumpster was overflowing garbage everywhere. There’s no ice machine. There was no remote for the TV in the office closes at 10 PM so there was nobody that could help to bring a TV remote. Also there was two of us in the room and there was one towel one wash rag and a filthy bathmat no hand towels the bedding was like sheets and very uncomfortable bad I would not recommend...

"The property needs to be renovated, very out dated. Plumbing work is needed, Staff is very nice but can only use the resources they have to make a pleasant stay for their guest. "

"The rooms were very clean & nice. We had a problem with the toilet. It would not flush so we had to use lobby bathroom. The staff was very nice."

"The tub and sink were clogged up with hair and other stuff , the water in the tub was draining slowly, when I was taking a shower, and when i was brushing my teeth the water was not draining, it was nasty ."

"From the entrance smelled like marijuanaand cigarettes. Trash everywhere "

"Even though I had prepaid via expedia , I was charged an additional $10 in cash as a penalty for using expedia. Expedia said it was an error on their part for not listing that as part of the amount? They should have refunded. Room was nice but short on pillows, blankets and toilet paper."

"Front desk staff were okay"

"Todo está limpio y bonito."

"The hotel was in a convenient location to downtown. They were in the midst of renovations, but did a great job of protecting guests from that. The breakfast could have been a little more varied, but it was unique to have a bagel bar (if I’m remembering correctly)."

"The pool was pretty nice. The Personnel is the problem. Do not have a clean culture, nor a service culture, no towels in the pool area, the Hotel was dirty in the open areas, hallways. Our room had a pretty bad mattress and no response to change it. We stayed 3 nights and no resolution. The Hotel Asset is pretty good, but the staff in front desk... always in their phones,and hanging around..."

"The area of the hotel was very sketchy. The hotel is going through a giant remodel so all the outside doors were not locked and anyone could get in. The room was clean and I am glad it didn't smell bad in the room like it did outside. I really don't know how this hotel had such great ratings. Maybe it will be better once all the rooms are fixed up."

"The staff was extremely helpful and kind"