El Peñol hotels from RM117

"Espectacular"

"Clean room and staff "

"We had an amazing experience "

"The views are stunning, but a few details could be improved, especially for what seems to be a luxury stay. Some parts of the room felt a bit worn. The curtains were falling apart, and the kitchen light bulb hung so low that I kept hitting my head on it. The staff could also be a bit more welcoming, and the breakfast left room for improvement, as the bread was hard on both mornings. The room service meals were tasty, although quite expensive, like most things at the hotel, but I can understand why. On a positive note, the spa was fantastic, and it was a nice touch that the staff offered to warm it up before we arrived. We also really enjoyed that the kayak was available free of charge. It was a great experience and we had a lot of fun using it. Parking was somewhat challenging due to the limited space and the rough condition of the road. There is also a very sharp turn when leaving the property that forces you to reverse before continuing, which makes maneuvering a bit tricky. Overall, we had a great time and I would come back."

"The views from the room and surrounding "

"The room was beautiful with an amazing view. But we found cockroaches every morning in the apartment. Also we had a cut of power during one day and the hotel team just asked us to wait and be patient… so the service can really be improved for the host, we were a little bit disappointed. "

"Quality of the rooms"

"The Good: 1.The staff was fantastic, very helpful, caring and they beyond their way to help you, they all should get raises. 2. the location/amenities. The view is breathtaking and the pool/jacuzzi and sauna are all amazing and clean. The Bad: 1. the standard room is horribly designed. The bed is very small and has no outlets nearby to charge your phones/electronics. I kept waking up in the middle of the night because I hit my head on the wooden area next to it. 2. There is no working wifi in the room. the only signal you would get is if you walk near the entrance. 3. All the drains got flooded. The 2 sinks and the shower drain got clogged up immediately. and flooded the bathroom. 4. There was no hot water on our last day of our visit. Since this hotel was in the mountains it was extremely cold and showering with ice cold water was our only option as we had to get up very early and no1 was available to help. "

"Everything was wonderful! I will be recommending this location. Staff 5 stars, location 5 stars, amenities 5 stars, will be back. "