3 outdoor pools, cabanas (surcharge), pool umbrellas
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Reviews of Sycuan Casino Resort

4 out of 5
Sycuan Casino Resort
5469 Casino Way, El Cajon, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 727 out of 1002 reviews" "
Rating 8 - Good. 162 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly environment!
Stayed 1 night in Apr 2024
Response from Guest Experience Department on 3 May 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experiences for my two separate stays. Great resort to stay at.
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience Team on 2 May 2024
Thank you for staying with us at Sycuan Casino Resort! We look forward to having you again soon, Luis!

8/10 Good

JUSTINE, Burbank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and rooms. TV and phone didn't work. Most of the service was excellent, except for the drink service, very scare.
Stayed 1 night in Apr 2024
Response from Sycuan Guest Experience Team on 29 Apr 2024
Thank you, Justine! Make sure to inform management of any non-working amenities in the room during your visit. We will happily assign a new room or fix the issues at hand. Thank you for staying at Sycuan Casino Resort!

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and have enjoyed staying at Sycuan.
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience Team on 23 Apr 2024
Thank you for staying at Sycuan Casino Resort, Lorena!

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 4 nights in Apr 2024
Response from Guest Experience Team on 19 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience Team on 16 Apr 2024
Thank you for staying at Sycuan Casino Resort, Jose!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sycuan Guest Experience Team on 15 Apr 2024
Thank you, Jennifer! We appreciate your stay at Sycuan Casino Resort!

10/10 Excellent

Nakia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 😌
Stayed 1 night in Apr 2024
Response from Guest Experience Department on 13 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Department on 13 Apr 2024
Thank you for your review. We hope to see you again soon.

6/10 Okay

Rosalina, Spring Valley

Liked: Cleanliness, staff & service
Love staying at Sycuan but this time they didn’t have the big jacuzzi open. They only had one pool open and no service outside for drinks. The pool was not heated to a comfortable temperature as it was a little chilly outside. Bummed we weren’t able to enjoy the pool and jacuzzi as planned.
Stayed 1 night in Apr 2024
Response from Sycuan Guest Experience Team on 11 Apr 2024
Hello Rosalina - Our pool and lazy river will open on April 28th to enjoy our heated swimming areas! Thank you for staying at Sycuan Casino Resort!

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wish the slots were a little looser
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 11 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 11 Apr 2024
Thank you for staying at Sycuan Casino Resort, Michelle!

10/10 Excellent

danyelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this place 5 stars!! It was such a delight to stay at this place. I will definitely come back soon.
Stayed 1 night in Apr 2024
Response from Sycuan Guest Experience Team on 8 Apr 2024
Thank you for staying at Sycuan Casino Resort, Danyelle!

10/10 Excellent

debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms Friendly customer service
Stayed 1 night in Apr 2024
Response from Guest Experience Team on 19 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Tameca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a staycation
Stayed 3 nights in Mar 2024
Response from Guest Experience Department on 7 Apr 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Apr 2024
Response from Guest Experience Department on 7 Apr 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Gregoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location surrounded by beautiful scenary. Great staff. Great getaway!
Stayed 2 nights in Apr 2024
Response from Sycuan Guest Experience on 6 Apr 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, first rate all the way around
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 1 Apr 2024
Thank you for staying with us at Sycuan Casino Resort!

10/10 Excellent

Steven, Tempe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel/resort. Good value for money. The surrounding areas are beautiful. Staff friendly and efficient
Stayed 4 nights in Mar 2024
Response from Guest Experience Department on 30 Mar 2024
Thank you so much for your kind words. We appreciate you taking the time to share your experience with us. We look forward to having you again in the future!

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience on 18 Apr 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 28 Mar 2024
Thank you for staying at Sycuan Casino Resort, Jacqueline!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk mgr gave us a room upgrade and we were on 12th floor, which was fantastic! Great breakfast at the View. Terrific experience at the casino. Rewards program was wonderful, we got slot play and won some cash, so win win! Disappointed that there was no entertainment on a Tuesday and Wednesday eve but we still had a good time.
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 26 Mar 2024
Thank you for sharing your experience about your stay at Sycuan Casino Resort! We are delighted to hear of the great feedback and look forward to your return soon, Laura!

10/10 Excellent

Lua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel guests get free valet. I was able to rent a mobility scooter for my bad back. Huge bingo hall with beverage station and snack bar comes around to place orders. Went home a winner from bingo & slots. Will definitely come back again!
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 25 Mar 2024
Thank you for staying with us at Sycuan Casino Resort! We look forward to another great experience soon, Lua!

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 15 Apr 2024
Thank you, Jessica! your stay at Sycuan Casino Resort is appreciated!

8/10 Good

Aubri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 25 Mar 2024
Thank you for staying at Sycuan Casino Resort, Aubri!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Soo relaxing. Polite staff.
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 25 Mar 2024
Thank you, Lisa! We work hard to provide relaxing and enjoyable experiences to all our guests at Sycuan Casino Resort. We appreciate your stay and look forward to another great experience soon.

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything at Sycuan casino
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 22 Mar 2024
Thank you for staying at Sycuan Casino Resort! We look forward to welcoming you back, Karla!

10/10 Excellent

parisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. They gave us an upgrade to a suite which was super. The place was clean and modern. The lazy river was closed for the season. There was one pool and hot tub open.
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience on 21 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Great room. Great food.
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 19 Mar 2024
Thank you for staying with us at Sycuan Casino Resort! We look forward to welcoming you back again soon, Kevin!

8/10 Good

Sebastiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. Restaurants all near rooms.
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 14 Mar 2024
Thank you for staying at Sycuan Casino Resort!

10/10 Excellent

VELIA

Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 4 Apr 2024
Thank you for staying at Sycuan Casino Resort, Velia!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience Team on 12 Mar 2024
Thank you for staying at Sycuan Casino Resort, Katherine!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was a 10 out 10 everyone was great
Stayed 2 nights in Mar 2024
Response from Sycuan Guest Experience Team on 11 Mar 2024
Thank you, Sharon! We appreciate you sharing your experience about your stay at Sycuan Casino Resort!

10/10 Excellent

NORMA, CHULA VISTA

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Mar 2024
Response from Anthony on 10 Mar 2024
Thank you for acknowledging our staff and letting us know that they were friendly during your stay.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new
Stayed 1 night in Mar 2024
Response from Guest Experience Department on 9 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrithing
Stayed 1 night in Mar 2024
Response from Sycuan Guest Experience on 8 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Prepaid for room. No waiting line
Stayed 1 night in Mar 2024
Response from Guest Experience Department on 7 Mar 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute we drove up we felt like such important people, we were treated beautifully at the check in fesk, allowed to chevk in eraly. They had a worker come to us to get our cards for the slots, difficulty openning our room door and an employee came right over to assist us with kindness and a smile
Stayed 1 night in Mar 2024
Response from Guest Experience Department on 2 Mar 2024
Thank you so much for your kind words. We appreciate you taking the time to share your experience with us. We look forward to having you again in the future!

4/10 Poor

Cynthia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I didnt like their premium room. You walk into a small room with a big tv and large couch. Through that area is a small bedroom with a large tv just about 3 feet from the bed! The first room was useless so why have it instead of a large bedroom? Tried to get another room but they refused to relocate me. I dirtied the room by walking in and looking at it!! Never again!!
Stayed 2 nights in Feb 2024
Response from Sycuan Guest Experience Team on 1 Mar 2024
Thank you for sharing your feedback with us, Cynthia. We offer other room types to fit our guests' needs. We will always try to relocate our guests when possible and disheartened to hear we could not accommodate that request at this time due to availability. We look forward to a better stay in the future at Sycuan Casino Resort.

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Sycuan is in the middle of nowhere, and the walk from the parking garage to the hotel and back is annoying especially on super cold mornings or later at night. Front desk staff are not friendly and there’s never any recognition that we’ve been there multiple times before. We also had an extended stay there once when our house burned down, and when I mentioned it to the front desk staff the person didn’t say a word. I don’t like going thru a metal detector and then having staff asking to see inside my normal size shopping bags. The feeling I get here is that they are doing me a favor allowing me to stay there instead of them being grateful for my business.
Stayed 3 nights in Dec 2023
Response from Sycuan Guest Experience Team on 29 Feb 2024
Hello Lisa - We appreciate your stay with us at Sycuan Casino Resort! All Hotel guests receive complimentary valet services during their stay - as well as offer free shuttle services to and from any parking area on the property. Our detectors are in place as we strongly believe in practicing safety for all our guests and team members. Thank you for sharing your feedback and we look forward to a stay in the future that highly outmatches the last.

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
I went to this property with the intention to REST. I booked a Spa treatment which was "fabulous" however, felt very annoyed by the cleaning crew vacuuming at all hours of the night and early morning, found this to be very unconsiderate specially when I had place a "SHHH;QUIET" sing on the door. Probably will not be coming back.
Stayed 2 nights in Feb 2024
Response from Guest Experience Department on 23 Feb 2024
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

10/10 Excellent

ANEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the view front of the mountain, how clean is the hotel and love the staff, very friendly and good service.
Stayed 1 night in Feb 2024
Response from Sycuan Guest Experience Team on 19 Feb 2024
Thank you for your stay at Sycuan Casino Resort!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here and love it
Stayed 1 night in Feb 2024
Response from Sycuan Guest Experience Team on 18 Feb 2024
Thank you, Michael!

10/10 Excellent

Malin

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Desk clerk wasn’t friendly but it didn’t matter as much because the hotel was nice.
Stayed 1 night in Feb 2024
Response from Sycuan Guest Experience Team on 18 Feb 2024
Thank you, Malin, for letting us know of the unfriendly experience you received at Sycuan Casino Resort. We want all our guests to feel welcomed and experience top-notch service at any time. We appreciate your feedback on your stay at Sycuan Casino Resort.

10/10 Excellent

Lizann

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly, hotel is clean, free valet parking for hotel guests, nice restaurants, and good concerts.
Stayed 1 night in Feb 2024
Response from Sycuan Guest Experience Team on 18 Feb 2024
Thank you for staying with us at Sycuan Casino Resort, Lizann!

10/10 Excellent

lucy, Mesquite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, including room, was well maintained and clean. Viewpoint restaurant served scrumptious food meticulously by almost overly attentive servers. But as a former smoker, I did not enjoy the smoky smells when I had to traverse the casino to fetch my car at the valet.
Stayed 3 nights in Feb 2024
Response from Sycuan Guest Experience Team on 13 Feb 2024
Thank you for staying at Sycuan Casino Resort! We appreciate your feedback about your experience, Lucy!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is pleasant and everything is clean and quiet!
Stayed 3 nights in Feb 2024
Response from Sycuan Guest Experience Team on 8 Feb 2024
Thank you, Charles!

10/10 Excellent

Janika

Travelled with partner
Liked: Amenities
Check in went smooth & prompt.
Stayed 1 night in Feb 2024
Response from Guest Experience Team on 7 Feb 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looked new, clean and modern. The room was very nice and the restaurants provide a variety of options. The staff was super friendly and easy to contact. The pool area is very nice and relaxing. Its a casino so the casino area is very smoky, but you do not notice it once you leave the casino area.
Stayed 3 nights in Jan 2024
Response from Sycuan Guest Experience Team on 6 Feb 2024
Thank you, Mark!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable rooms and great dining options. Would have like the pizza place to be open on Sundays but other than that it was great.
Stayed 1 night in Feb 2024
Response from Sycuan Guest Experience Team on 5 Feb 2024
Thank you, Mike! We appreciate your visits to Sycuan Casino Resort!