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Reviews of Best Western High Road Inn

3 out of 5
Best Western High Road Inn
300 52nd St, Edson, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 128 out of 229 reviews" "
Rating 8 - Good. 71 out of 229 reviews" "
Rating 6 - Okay. 20 out of 229 reviews" "
Rating 4 - Poor. 8 out of 229 reviews" "
Rating 2 - Terrible. 2 out of 229 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brandi

Liked: Staff & service, property conditions & facilities
Room servics knocked on our door at 8 am the first morning...
Stayed 2 nights in May 2024

10/10 Excellent

Bob

Travelled with family
Liked: Property conditions & facilities
Efficient and friendly staff.
Stayed 1 night in May 2024
Response from Glen M on 6 May 2024
Hello Bob, Thank you for staying with us and great to see you enjoyed your stay. Appreciate your positive comments on the staff. We look forward to seeing you on your next visit!

8/10 Good

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. It is nice to have a pub on the property. It is very quaint and inviting. The only negative was the breakfast. While it is an extra to have breakfast included, we found the eggs were very greasy and the scrambled eggs were dry and overcooked instead of fluffy and scrambled. However, the service at the restaurant is exceptional.
Stayed 1 night in Apr 2024
Response from Glen M on 6 May 2024
Hello Wendy, Thank you for staying with us and great to see that you enjoyed the pub and found the staff friendly. Apologies for the breakfast issues, this is not the norm for sure so sorry that this wasn't at the level it should be. We hope to get it just right on your next stay!

10/10 Excellent

Lace

Stayed 2 nights in Apr 2024

10/10 Excellent

Kristian

Liked: Cleanliness
Great place
Stayed 1 night in Mar 2024
Response from Glen M on 21 Mar 2024
Thank you for the great review Kristian. Happy to see that you enjoyed your stay and we look forward to seeing you next time!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Glen M on 6 Mar 2024
Thank you for the great review Shannon. We look forward to seeing you on your next trip.

10/10 Excellent

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Glen M on 7 Feb 2024
Hello Rob, Thank you for the excellent review from your stay with us. Great to see your stay was a success. We look forward to seeing you when your next in town.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Glen M on 22 Jan 2024
Hello DonThank you for the great review from your stay with us. We look forward to seeing you when your next in town. If there is anything we can do to make your stay that much better then please let us know.

2/10 Terrible

Montana

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Donna B on 27 Dec 2023
Montana, it unfortunate that something is not meeting your expectations, please let us know. We want to make it right. We can't make it right if we don't know what the issue was. Please feel free to contact us to discuss the issues that you had during your stay.

10/10 Excellent

Moussa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Donna B on 27 Dec 2023
Thank you Moussa.

10/10 Excellent

Maddisen

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Great staff, clean rooms
Stayed 1 night in Oct 2023
Response from Donna B on 27 Dec 2023
Maddisen, pleased to hear that you had enjoyed your stay with us.

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Donna B on 10 Oct 2023
Vince, always a pleasure to have you as our guest

8/10 Good

Char

Stayed 2 nights in Sep 2023
Response from Glen M on 7 Feb 2024
Hello Char, Thank you for the review from your stay with us. Looks like it was a success overall. We look forward to seeing you when your next in town. If there is anything we can do to make your stay that much better then please let us know.

10/10 Excellent

Ivan

Stayed 2 nights in Sep 2023
Response from Glen M on 7 Feb 2024
Hello Ivan, Thank you for the great review. Wonderful to see you enjoyed your stay with us. We look forward to seeing you when your next in town.

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Donna B on 10 Oct 2023
Thank you Brooke.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice & clean.
Stayed 1 night in Sep 2023

8/10 Good

Fermin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sparkly clean. Beds were very comfortable, and the room facilities are very good as well. There is a mini fridge, microwave and a spacious counter to prepare meals. There is plenty of coffee in the rooms as well. Breakfast is served and they have 3 options to choose from, with one option either coffee or juice, we wanted juice so paid for it, not much though. It is not buffet. But the restaurant area is very nice and clean. Because we were delayed in our arrival the reception desk called us to make sure we were going to make it, so we thought it was a good gesture. There is plenty of parking. They have a nice size of a pool and a hot tub as well. We didn't get a chance to use it, but it is very clean as well. They also have coffee at the reception area.
Stayed 1 night in Sep 2023

6/10 Okay

Chris

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Yes
Stayed 2 nights in Sep 2023
Response from Donna B on 10 Oct 2023
Thank you Chris

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Donna B on 10 Oct 2023
Thank you Tyler

10/10 Excellent

Moussa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
It was amazing starting check in to check out
Stayed 2 nights in Aug 2023
Response from Donna B on 10 Oct 2023
Moussa, pleased that the front desk made you welcome and that you had enjoyed your stay.

6/10 Okay

Glen

Travelled with family
Liked: Amenities
Noise travelled through the building could hear everything that was going on in everyone’s room.
Stayed 1 night in Aug 2023

10/10 Excellent

Paramjit

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Donna B on 10 Oct 2023
Thank you, Paramjit

10/10 Excellent

Josee Lyne

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, clean room, clean pool, very good continental breakfast
Stayed 2 nights in Aug 2023
Response from Donna B on 17 Aug 2023
Josee Lynn, we are pleased to hear that you had enjoyed the amenities that we have to stay during your recent stay with us.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people working here
Stayed 1 night in Aug 2023
Response from Donna B on 12 Aug 2023
Thank you Holly.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional, clean and safe
Stayed 1 night in Jul 2023
Response from Donna B on 26 Jul 2023
Jeanette, pleased to hear that our staff made your stay a memorable one.

4/10 Poor

Kiranjeet

Stayed 1 night in Jul 2023
Response from Donna B on 17 Aug 2023
Kiranjeet, we are sorry to hear that your recent stay did not meet you expectations. If something is not meeting your expectations, please let us know we ant to make it right.

10/10 Excellent

Teresia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Situated well and easy to locate. Dining on site or fast food nearby, drug store and grocery across the side street. Nice esthetics, pool and hot tub looked inviting, and staff were friendly and efficient. Hot restaurant breakfast included with the room.
Stayed 1 night in Jul 2023
Response from Donna B on 19 Jul 2023
Teresia, pleased to hear that you had enjoyed the friendly and efficient staff, the location, amenities and a hot breakfast to start the day.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the pool and hot tub and the food ar the pub
Stayed 1 night in Jul 2023
Response from Donna B on 11 Jul 2023
Candice, please to hear that you had enjoyed the amenities that we have to offer.

10/10 Excellent

Nicole

Stayed 1 night in Jul 2023
Response from Donna B on 12 Aug 2023
Thank you Nicole.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Donna B on 11 Jul 2023
Thank you, James.

8/10 Good

C.S.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, Comfortable bed. Pillows needs an update. Bathroom was excellent. Toilet is a bit close to the wall, but good !! Pool WAS AMAZING !!! We had a blast (2 Adults and 3 Kids) ... great depth.. warm water but not cold. Waterslide was amazing.. SO TALL. Loved the fact it was on a timer. Being the only family there this weekend, made the pool time much more enjoyable. Felt safe, Parked my truck - no issues, but also helped that RCMP, Firefighters we sleeping there as well :)
Stayed 1 night in May 2023
Response from Donna B on 11 Jul 2023
Great to hear that you enjoyed the amenities that our property has to offer.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating. The restaurant attached to the hotel was amazing!
Stayed 3 nights in Mar 2023

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Donna B on 31 Jan 2023
Thank you Stephanie.

8/10 Good

Debra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel provided a beautifully laid out meeting room and was accommodating to our needs thank you BW Edson
Stayed 1 night in Dec 2022
Response from Donna B on 31 Jan 2023
Wonderful to hear that the meeting was a success, Debra.

10/10 Excellent

Nathan, Saskatoon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 1 night in Sep 2022

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeannie from front desk was outstanding. Great place to stay.
Stayed 1 night in Sep 2022

4/10 Poor

Steven

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I've stayed here before and had a great experience, but this particular stay was disappointing. Hot tub/pool was unavailable, TV remote was missing from my room so was unable to watch TV and staff was unable to resolve, hallway and adjacent room noise level in the room was unbelievable to the point where I got little to no sleep (slamming doors, could hear other guests showering, yawning, alarms etc).
Stayed 1 night in Sep 2022
Response from Donna B on 14 Sept 2022
Steven, we appreciate that you had taken the time to express your concerns during your recent stay. We had an issue with the hot tub/pool which was totally out of our control and we do apologize. I apologize for no tv and will review the correct procedure with the evening staff.

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to improve excellent hotel
Stayed 1 night in Sep 2022
Response from Donna B on 14 Sept 2022
Thank you Ryan Pleased to hear that you enjoyed your recent stay with us. Looking forward to seeing you on your next stay with us.

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and breakfast was one of the best I’ve had at a hotel well done lots of parking and room was perfect loved the king bed
Stayed 1 night in Aug 2022
Response from Donna B on 8 Sept 2022
Duane, thank you for the wonderful review. Great to hear that you had a fast check in, a delicious breakfast to start your day, lots of parking and a great sleep on our king bed.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2022
Response from Donna B on 8 Sept 2022
Thank you Bill

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Donna B on 22 Aug 2022
Thank you Chris!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for one night on the way to Jasper. Room was good and nice to have fresh air with openable window. On site restaurant was exceptional. We had a great dinner there. And it was a nice surprise to have hot breakfast off the menu in the morning
Stayed 1 night in Aug 2022
Response from Donna B on 18 Aug 2022
Wonderful to hear that you had enjoyed your recent stay with us. Pleased to hear that you enjoyed the restaurant for dinning as well as the breakfast we have to offer.

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place - clean and the staff was very friendly and helpful
Stayed 1 night in Aug 2022
Response from Donna B on 18 Aug 2022
Thank you for the great comments about our staff and property.

10/10 Excellent

Anthony

Stayed 1 night in Aug 2022

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant overnight stop
Stayed 1 night in Aug 2022
Response from Donna B on 22 Aug 2022
Great to hear that your overnight stop was pleasant.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Donna B on 15 Aug 2022
Thank you Chris.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Hotel itself was quiet, but it is in a very busy area (this has pros and cons)
Stayed 2 nights in Aug 2022
Response from Donna B on 15 Aug 2022
Pleased to hear that you had enjoyed your stay Steve.

10/10 Excellent

Matthew

Stayed 1 night in Jul 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Marco

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too bad the water slide was not in service
Stayed 1 night in Jul 2022
Response from Donna B on 15 Aug 2022
We apologize that the water slide was not in service. It takes so long to get parts now.