Best Western East End hotels

"The staff member that checked me in was very pleasant and helpful. After a long day it was nice to be treated with respect and a friendly smile. "

"The room was spotless, housekeeping are very good, good to have breakfast and there is all day coffee,tea, the location is great for the Short Pump. It's also close to where my son lives so is ideal for visiting them."

"Lovely staff, great location, easy street parking."

": door was open when we ~ first got to the door and something hard was on the bed at the foot."

"Yes. Shower head was awesome and the robes spectacular. Just what we needed after a long drive from Boston. Ordered room service for dinner and everything was delicious."

"Early check in without a problem. Staff is friendly and efficient. "

"Great hotel ideally located. "

"The Commonwealth Hotel in Richmond is a strong pick if you want comfort, convenience, and a polished stay right in the middle of things. The rooms are genuinely comfortable—quiet, well-kept, and easy to settle into after a long day. Everything feels thoughtfully arranged, from the bedding to the lighting, and it has that “boutique” vibe without trying too hard. Amenities are another highlight. The property delivers on the basics that actually matter—reliable comfort, solid in-room features, and a generally well-maintained environment that feels clean and upscale. It’s the kind of place where you can show up, unpack, and immediately feel taken care of. Location is where it really shines. It’s extremely walkable, making it easy to get to restaurants, cafes, and downtown attractions without needing to fuss with parking or rideshares. If you like exploring a city on foot, this is an ideal home base. Service is mostly good, with one caveat: it can be slow at times, especially during busier moments. That said, staff are generally responsive once you connect with them, and they’re helpful and professional when you need something. Overall, it’s an enjoyable, comfortable stay in a prime Richmond location—and one I’d be happy to recommend, especially for anyone who values walkability and a higher-comfort hotel experience."

"Room was great, staff were excellent"