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"The staff were extremely helpful and accommodating I do have to say because it's so busy in room service sometimes gets the order wrong but it really is a wonderful place to stay with so much to do that we definitely couldn't do everything we wanted to do we want to go back I do wish the pools were open later I wish they would be open at least till 9:00 p.m. and when other guests are walking by your room is quite loud and extremely disruptive especially late at night when you're trying to sleep in other guests are enjoying their late night activities or coming from the restaurants and bars and Casino."

"Servers at El Faro restaurant were great! Also bartenders by pool area great service and friendly. The grounds are well kept and I loved walking around. At the buffet it was hit and miss with servers at least as regular customers once we became privileged service was fast and attentive. Our butler greeted us and took is to our room when we arrived however experience after that was not great. Didn’t follow up on restaurant reservations, didn’t ask how everything was. And the day of my departure he sent a message at 11 am once I was already at the airport. Beds were comfy and room overall were good. Maintenance was happening on the roof which made it loud and hard to rest."

"The food menu and times need to be reviewed. We ate out everytime because the food was not good. Also, the waitress at altantico buffet was rude. The staff overall was good to my son."

"Everything was awesome"

"Omg, Ocean blue and sand surprised me with everything, first I thought it's just a decent hotel, but I was so wrong, it was amazing. It's older hotel but well maintained. I loved the food, the buffet and the restaurants had lots of options, I loved their grouper fish. Mexican restaurant was great. This resort is also special because of the beach, the water was so blue, and the sand was real white. The thing that could be improved: 1. Add more umbrellas at the beach and the pool. 2. Add LED lights mirrors in the rooms. 3. Provide slippers and robes to every room, not only privileged rooms. The stuff was always helpful and responsive, we called for water and they brought it quickly, we called to check the water pressure in the shower and they also fixed it quickly. Also the entertainment is outstanding at this resort, it was the best white party at the beach ever, and I have been to multiple different resorts. Also big plus, there was a bowling alley on the resort, which was free, usually other resorts charge additional for games. I really enjoyed the buffet at the beach. There was one pink flamingo by the main buffet, lots of fish in the pond, beautiful nature. We actually had a battler from Expedia, but he never delivered the free bottle of spirits, and Expedia vouchers could be only redeemed for romantic dinner or spa. Other than that I definitely would come back to this resort."

"No bad but pool close early 6pm "

"Staff was super friendly and helpful. Glady was quick to answer our questions and provide us with information. The events staff goes out of their way to get people involved and feel welcome. Food was ok to just better than ok, but didn't expect more at a lower budget resort. Room was adequate and clean with small signs of maintenance needed. Overall I was pleasantly surprised at the overall quality based on the lower price we paid."

"The 2 biggest problems with this resort are staff AND misrepresentation! Staff range from incompetent to indifferent, but misrepresentation is the biggest problem because that’s how most of us make our selection of a resort … we trust information. The ONLY people calling this a luxury resort, don’t know what luxury is. The facilities are nice, but luxury comes from guest service and the quality of food and beverage. Food was average for Punta Cana at best! If you choose this resort, choose it for size of room or the waterpark but don’t be fooled into thinking this is anything more than a solid middle tier. I have stayed at 10 different all-inclusive resorts in Punta Cana … this ranks 9th!!"

"Good hotel but if doesn't much for entertainment, no night club, not bar on room, not icecream shop, no a place for young people"