Hotel Rooms with Balcony in East Cape

"I was given a key to an already occupied room, there were ants in my sink, human hair on the sink and bed. "

"Hot tub didn’t work….which was extra and initially had no hot water."

"Clean room, nice pool, good breakfast, AC works well, great location on the beach and nice staff. They place is quite dated though. No mini-fridge, poor wifi, poor hot water."

"The only drawback was a/c leak in bathroom. Technician had to cut open ceiling for repair and it was still leaking after he supposedly "repaired" it. Other than the leak when the a/c was on and capturing the puddle with a waste basket, the condo was fairly priced and accurate."

"Yes"

"Firstly, I rarely review any business good or bad, but Hotel Palmas de Cortez was simply appalling. When checking in, the woman at the front desk would only cut us one key card for the room for 3 people. She said come back tomorrow if you want more. She was incredibly rude. When we got to the room, it was a dump. We had a Presidential suite and it was anything but! It was so run down and disgusting we went back to the front desk and asked for another room. We were subsequently shown room that was covered in more dust, had dead insects on the window sills, stunk of mold and didn't look as if it had been cleaned in months! We eventually stayed in the original room as we had no choice. We went out and bought cleaning products from the local supermarket and cleaned the room ourselves to where it was livable. Housekeeping only made the bed and folded the used towels. I deliberately left dust on one of the sofa arms to see if housekeeping would wipe it off during the 6 nights we were there - it was not! The overall hotel is tired and desperately in need of a facelift and someone who cares about the property. The restaurants on site were terrible however the staff at least were pleasant and helpful. The pool bar doesn't serve food - you have to get takeout! The gym was disgracefully filthy - couldn't use it! We've stayed at many properties in Mexico, some good, some bad, but nothing like this! The website portrays the hotel as something entirely different to reality. Stay away!"

"Clean and well appointed room. Most are upstairs I believe. The balcony had a lovely view of the sea. Fridge, microwave, tv wifi, a couple chairs and a lovely bathroom. At a reasonable price. An easy walk to the beach. Our two small dogs enjoyed, too. And The restaurant and food were great. A definite win. "

"Staff were wonderful, very helpful and courtesy. The food is devine. Actually, the entire place is definitely a 10 out of 10. Worth the drive down a long dusty road. We watched whales, pelicans, frigate birds and even the Great Egret .. all during breafast, kunch and dinner."

"Staff were professional/exellannte "