Front of property – evening/night
Check availability

Reviews of Prime Hotel

1 out of 5
Prime Hotel
Near Nasser Masjid, Yousuf baker road, Dubai

Reviews

4.8
Rating 10 - Excellent. 6 out of 59 reviews" "
Rating 8 - Good. 11 out of 59 reviews" "
Rating 6 - Okay. 10 out of 59 reviews" "
Rating 4 - Poor. 8 out of 59 reviews" "
Rating 2 - Terrible. 24 out of 59 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Shahid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad and dirty
Stayed 1 night in Dec 2019

2/10 Terrible

INTEKHAB

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean, close to market, has everything you need for a couple of nights. I stayed here because I knew I only needed a clean comfortable bed and a good shower. Didn’t really spend time at the hotel to check out the facilities
Stayed 7 nights in Jan 2018

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't even allowed to check in was so disappointed
Stayed 1 night in Sep 2019
Response from Amber on 6 Oct 2019
Thank you for your feedback. we apologize for inconvenience.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Amber on 23 Jul 2019
noted

4/10 Poor

Evariste

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad time in Prime hotel Dubai
I changed three time the room. First they gave me 2 separate single bed second they moved me to a 2 single beds and 1 double bed room and finally after complain they gave me a 1 single bed with 1 double bed room. The states of the rooms are very deplorable. I have to complain because of insects on the bed. Insects stung me during 3 days. The shower and toilet are in a poor condition. The secong room was the worst. Wifi very poor signal. small coackroaches in the sink and on the floor. This hotel quality must to be check. I will not recommend people to this hotel.
Stayed 5 nights in May 2019
Response from Amber on 21 May 2019
we apologize for inconvenience .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my hotel it was in a very good location. It is very good for shopping and getting to places.
Stayed 6 nights in Jan 2019
Response from Amber on 21 Mar 2019
thank you for your feedback we glad to know you enjoyed your stay.

6/10 Okay

Jassim

Disliked: Cleanliness, property conditions & facilities
:(
The elevator indicators it’s confusing if you press and it takes you to 1st floor and the laundry trolley on the time kept at the front of the entrance of the elevator in the first floor where we have stayed at night and the toilet is rusted and not so clean
Stayed 1 night in Dec 2018

8/10 Good

BASHARAT

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2018

8/10 Good

Diana

Liked: Cleanliness, staff & service, room comfort
Exploring the old quarter
No coffee/tea making in room, received kettle when we asked but had To buy own coffee. Travellers also find it useful to have towels provided. If you like authenticity, as we do,then the area was just that.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Stayed 1 night in Jun 2018

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Nisha on 19 May 2018
Dear Mr. Muhammad, Thank you for taking the time to share your comments about your recent stay with us. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

2/10 Terrible

Tori

Disliked: Cleanliness, property conditions & facilities
Had three beds when I booked a double. The rooms were not cleaned and no towel or toilet roll was provided on the first day but was the second. Was in a section of the city which was very uncomfortable to walk around as a 20 year old women alone. There was a fridge included, and air con with soap provided. Close to the metro so was super easy to get to the metro train station. There was mould on the window sills and there was no hot water for the showers plus the TV didn’t work. I am someone that just needs a bed to sleep and am not too fussed on the conditions but this was pretty bad, although the price was half decent. Would be amazing if it was just a bit cleaner
Stayed 3 nights in May 2018
Response from Nisha on 13 Jul 2018
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

2/10 Terrible

mehmet mesut

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I couldn't reach hotels to cancel
There's no parking Streets full crowded Hotel is so old Only a reception guy what can do It's like forgetten hostel
Response from Nisha on 11 May 2018
Dear Mehmet, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

6/10 Okay

Verified traveller

Disliked: Cleanliness
solo stay
Very good area and hotel staft very friendly. Only thing is that it is not that clean and small cockroaches and pests in bathroom and toilet. Bathroom and toilet needs renovation
Response from Nisha on 11 May 2018
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel .. worth for money
Friendly staff and fast check in Room is comfort but the location is bit far from metro station
Stayed 2 nights in Mar 2018
Response from Nisha on 14 Mar 2018
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

2/10 Terrible

Mo, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
I never seen horrible hotel like this in my life Terrible staff Don't ever book this hotel
Stayed 16 nights in Feb 2018
Response from Nisha on 22 Jan 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was decent, to many bugs crawling all over and the staff are not helpful at all
Stayed 5 nights in Jan 2018
Response from Nisha on 17 Jan 2018
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

2/10 Terrible

kenny, muscat, oman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel and the worst area of Dubai
They hotel smelled of urine, tenants complained of bed bugs and the staff didnt even check into it. The area is horrible and is a disgrace to Dubai. The hotel would t refund any of my money once I wanted to cancel for even seeing how it looked, to me that’s horrible business to keep money of an individual who just explained they will not stay in your hotel. 5 star hotels never do that.
Stayed 3 nights in Dec 2017
Response from Nisha on 31 Jan 2018
Dear Kenny, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

4/10 Poor

bibz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Hotel
When we arrived at the hotel, the place was unsafe because it is located in the busy street. The room was not clean and it was different in the photo that showed in expedia. There are bed bugs and cockroaches in the room. On our second day we asked them to clean the room and change the linen and towels but they didn't. They don't have enough amenities like kettle. We borrowed a water boiler at their reception after 2 days they got it from out room without notifying us. The hotel should not be rated as 2 star. It was very expensive. The price was unreasonable for that hotel.
Stayed 4 nights in Dec 2017
Response from Nisha on 31 Jan 2018
Dear Bibz, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

6/10 Okay

Israa

Stayed 8 nights in Oct 2017
Response from kafeel Ahmed on 10 Nov 2017
Dear Israa, Thank you for staying with us and for passing your review about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back soon and exceed your expectations. Kind Regards, Hotel Management.

10/10 Excellent

Best Hotel , Birmingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
So I stayed at this hotel and all I can say is the staff are sweet, very helpful. I will be going back to Dubai next year and I will be staying at this hotel again. Everything is close to you even metro if you want to go to Dubai mall or burj khalifa
Stayed 6 nights in Oct 2017
Response from Nisha on 10 Nov 2017
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

8/10 Good

Verified traveller

Liked: Room comfort
Naveed
good stay at prime hotel
Stayed 2 nights in Jun 2017
Response from kafeel Ahmed on 30 Jul 2017
Dear Naveed, Thank you for taking the time to share your comments about your recent stay with us. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests’ needs the best way we can. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Poor Customer Service
It was terrible and had to check tout the following into another hotel because of poor lighting in the room and which the staff were not willing to address.
Stayed 10 nights in May 2017
Response from Nisha on 30 Jul 2017
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Please note that your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. Kind Regards, Hotel Management.

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad neighborhood, don't book this hotel. I booked from here and then after I went there I couldn't find parking spot for the car pls it's inside very creepy place!

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel did not have the correct rooms that we needed for the group of people we had booked. Also, there were bed bugs in the rooms and rooms were not clean. Nine people chose to LEAVE the hotel and spend the night in the airport as the conditions were not suitable and not enough rooms that we had paid for. We tried talking to the hotel SEVERAL TIMES once the people left after being there only for a few minutes, and they refused to refund any of the money and were VERY rude. I would NEVER recommend this hotel. It was a nightmare of an experience with them. Also, they offer free transfers - only FROM the airport to the hotel - NOT from the hotel back to the airport the next day. Bad policy. STAY AWAY FROM THIS PLACE. Stay in the airport if you must - but DON'T GO TO THIS HOTEL. I was disappointed with Hotels.com whom I use all the time to book hotel rooms for myself and others traveling with our organization. When calling hotel.com - they tried to talk with the hotel it's self and could not get anywhere. I believe this hotel should be removed from Hotels.com advertising. We had several rooms that we paid for that were NEVER used. Such a shame. I WOULD RATE THIS HOTEL A "0" NOT A ONE, BUT DIDN'T HAVE THAT OPTION.

8/10 Good

Parthiban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
worth the price

4/10 Poor

YASSER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Bad reception, small bathroom, bad location, no parking and you have to pay 5 dirhams per hour for parking

6/10 Okay

ABDULHAMEED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
nice hotel

4/10 Poor

Andy , AS

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible rules for a hotel no reception room
No reception room for visitors and no one is allowed to visit you in your bedroom nor girlfriend is allowed to visit you, staffs are not polite and rude telling you what to do as if you are in prison

2/10 Terrible

Ferhat, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is on a terrible district with too much noise. Everything is old, there is no carpet on the floor. It seemed like a hotel for one night hook ups for people.

2/10 Terrible

Marvellous

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude Receptionist
Bad receptionist not friendly and very rude. We will never wish to stay there again.
Response from General Manager on 10 Nov 2016
Dear Guest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.Thanks for letting us know

10/10 Excellent

muhammad, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience
overall a good experience.staff was friendly.environment was good too
Response from Prime Hotel on 10 Nov 2016
Dear Guest, Thanks for staying with us we work hard to make our guest happy and we hope in future you'll stay with us again.

10/10 Excellent

muhammad, Pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i am overall impressed.its good with such economical pricing
Response from Prime Hotel on 29 Oct 2016
Dear Guest, Thanks for staying with us we work hard to make our guest happy and we hope in future you'll stay with us.

2/10 Terrible

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average stay
Average hotel. Could have been better
Response from General Manager on 2 Oct 2016
Dear GUest, we're sorry for any inconvenience we will work hard to fix the issues you have faced and we will come up with better service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were unclean, area very dodgy! Avoid at all costs
Response from Prime Hotel on 6 Feb 2017
Dear Guest, we're sorry for the inconvenience we will work hard and fix the issues you faced and we'll come up with the better service.

6/10 Okay

Sarumi, Nigeria

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel wasn't bad internet was good spacious room and lots to see around the neighborhood
Response from kafeel Ahmed on 9 Jul 2016
Dear Guest, Thank you for your feed back, we work hard to make our guest happy. Thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not think to book here again
Response from kafeel Ahmed on 9 Jul 2016
Dear Guest, we are extremely sorry for the inconvenience, we will improve. Thanks

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Ismail, Sverige

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai trip
Det var inget ledigt rum. Hänvisade till ett annat dåligt Hotel och taxi resan har också kostat
Stayed 1 night in Jan 2019
Response from amber on 21 Mar 2019
we apologized for inconvenience .

8/10 Good

Ekaterina

Liked: Staff & service
Отзыв о работе отеля
Для своей цены отель в целом не плохой, персонал по первой просьбе отзывчивый, нужно только все просить, поменять полотенце, помочь с телевизором. Отель находится в центре Дейры, рядом с метро и автобусами.
Stayed 14 nights in Sep 2018

2/10 Terrible

Hood

Disliked: Staff & service, property conditions & facilities, room comfort
تجربة فاشله
استقبال سئ جدا
Stayed 1 night in May 2018
Response from Nisha on 19 May 2018
Dear Mr. Hood, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Nisha on 11 May 2018
Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Kind Regards, Hotel Management.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay in the hotel
Never stay in the hotel. Front staff cheats to me.the room infested with cockroches and cleaning the room rarely touches it. Don't expext kindness of employees. it's relief if they don't cheat
Stayed 5 nights in Feb 2018
Response from Nisha on 10 Mar 2018
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. For cleaning we have to take permission from guest usually all guest outside at day time so cleaning remain pending, without guest confirmation housekeeping can't enter in the room. Kind Regards, Hotel Management.

2/10 Terrible

Abdulaziz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nisha on 27 Feb 2018
Dear Abdulaziz, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We’re sorry you were unhappy . Kind Regards, Hotel Management.

6/10 Okay

Carl

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Ok budgethotell
Hotellet höll på att renoveras när vi var där. Personalen var hjälpsam och såg till att ordna transfer till flygplatsen. Inte helt nöjd med städningen men sängarna var sköna och det var tyst när man gick och lade sig.
Stayed 1 night in Feb 2018
Response from Nisha on 14 Feb 2018
Dear Carl, Thank you for taking the time to share your comments about your recent stay with us. We apologize for the inconvenience. We do take pride in catering to our guests’ needs the best way we can. We hope we will have the pleasure of welcoming you back in the near future. Kind Regards, Hotel Management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Response from Nisha on 31 Jan 2018
Dear Guest, Thank you for choosing our hotel for your recent stay in Dubai and thank you for sharing your feedback. We are glad you enjoyed your experience at the hotel. our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to welcome you back soon in our hotel. Kind Regards, Hotel Management.

4/10 Poor

abdelkader

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre pour 1nuit et encore je suis gentil
Je savais un peu à quoi m'attendre en voyant les commentaires et la localisation de l'hôtel mais c'était abusée de voir des petite bête et fourmi dans la chambre et c'est mal isolé aussi.
Stayed 4 nights in Dec 2017
Response from kafeel Ahmed on 10 Dec 2017
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. Your feedback is highly valued and we will certainly look into this and determine what we can do to enhancing our guests’ experience. We apologize for the inconvenience we shall address with the concern department to ensure this won't happen again. Kind Regards, Hotel Management.