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Reviews of Amari Dhaka

5 out of 5
Amari Dhaka
47, Road No 41, Gulshan-2, Dhaka

Reviews

8.4

Very good

Rating 10 - Excellent. 63 out of 140 reviews" "
Rating 8 - Good. 49 out of 140 reviews" "
Rating 6 - Okay. 17 out of 140 reviews" "
Rating 4 - Poor. 5 out of 140 reviews" "
Rating 2 - Terrible. 6 out of 140 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ahraf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is great for dining option. The rooftop bar is good too, however the choice of music was not up to the standard.
Stayed 1 night in Apr 2024
Response from Imrul Qaes on 22 Apr 2024
Dear Mr. Ashraf,Thank you so much for your glowing review of our restaurants. We're thrilled to hear that you enjoyed your dining experience with us! Providing exceptional food and service is always our top priority, and we're delighted that we could meet and exceed your expectations.We look forward to welcoming you back to in the near future for another fantastic dining experience. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warm regards,Best RegardsManagement Amari Dhaka

6/10 Okay

Muhiuzzaman

Travelled with family
Liked: Cleanliness, staff & service
Great location, property is a bit dated, overall decent
Stayed 1 night in Sep 2023

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

masood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2023

2/10 Terrible

Aanika

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The main reception staff were horrible, they don’t understand the concept of customer service. Always reception calls were received and delay in service, even room service staff were incompetent. I needed to complain and then management staff named nusrat was the only one who was professional. Staff like in the main desk names Rafi was horrible and rude. They hang up on calls and probably one of the worst breakfasts in my travels. They have no variety, the staff at the restaurant were not professional or didn’t even try to have different options. I was so disappointed in my stay! I thought vip Expedia rating so I tried Amari! I will never ever set foot in that hotel again. Worst experience by far.
Stayed 5 nights in Feb 2023

2/10 Terrible

Shigeyuki, Kashiwashi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I had the worst experience in my hotel stay life. The staff was very arrogant, rude and nonprofessional. The room is full of dust.

2/10 Terrible

Md arman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really worse experience
Really bad experience, staff are not friendly. I went to watch football but they said you have to pay coupon to watch the game. Finally I watch football but they did not give my money back. Very unprofessional people.
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Akhtar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good ambience, and polite and helpful staff.

10/10 Excellent

Yuki

Stayed 2 nights in Aug 2022

8/10 Good

Ciera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from CB on 9 Jun 2022
Dear Ciera, Thanks for taking your time & rating our property. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon. Christopher Baker (GM)

6/10 Okay

Siddharth

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2022
Response from Christopher Baker (GM) on 30 May 2022
Dear Mr. Siddharth, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Kubahan, Santa Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located and the staff were super friendly and helpful which made going places easier.
Stayed 2 nights in May 2022
Response from CB on 13 Jun 2022
Dear Mr. Kubahan, Thanks for taking your time & rating our property. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon. Christopher Baker (GM)

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Guests are not allowed after certain hours
There is a strict no guest policy after certain hours. This was not mentioned during check in. Security guards didn’t handle the situation well at all and started treating me like I have committed a crime. Reception was nice and explained the policy politely. This should’ve been mentioned in advance as I have never faced this at any hotels around the world.
Stayed 1 night in Mar 2022
Response from Christopher Baker (GM) on 20 Mar 2022
Dear Guest, Greetings from Amari Dhaka!! Thanks for taking you time & writing the review. We are extremely sorry for any inconvenience caused daring your stay at our property. We have escalated your feedback to the concerned departments & we ensure you that we will properly investigate the issue & will certainly make sure that all our team members are properly trained to approach this kind of situations in right manner. Once again, our sincere apologies for the inconvenience & we look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Tamanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my husband’s first visit to Dhaka from the USA, and considering Covid, we wanted to stay at a place that would work out for our family. Cleanliness plus safety were our first priorities. We were pleasantly surprised that Amari was very well kept and maintained the Covid guidelines. The security at the entrance made us feel safer. The folks at the concierge and front desk staffs were extremely attentive and helpful. The room was spacious and squeaky clean. All the amenities were working and the bed was comfortable. We had breakfast every day and did not have any issues (tummy aches that we experienced before at other places). The food was yummy and healthy options were there that we loved. Fresh omelette and dosa/aloo paratha were our favorites that were made to perfection! We also hosted a family dinner at Amaya on Jan 4th. Mr. Raihan was our host and he was phenomenal at helping out our elderly family members. Food was very good and everyone enjoyed the ambiance. Great memories! Amari also assisted us with the airport pickup and drop off. The entire experience to and from the Dhaka airport could trigger migraine to anyone, but our driver Shimul was fun to be with and he went above and beyond to help us! Overall, Amari and Amaya made our trip to Dhaka really pleasant and we appreciated everyone who we remembered and couldn’t name here! Thank you for everything!
Stayed 6 nights in Jan 2022
Response from Christopher Baker (GM) on 13 Jan 2022
Dear Ms. Tamanna, Greetings from Amari Dhaka!!! Thanks for taking your time & writing the review. We are really glad that you loved the product & services of Amari Dhaka. We really appreciate your encouraging review & its the review like yours which helps us to try harder to meet excellence. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Anzara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. The staff was welcoming and very friendly. Room service and other facilities were good as well. The room was very clean and well decorated.
Stayed 1 night in Nov 2021
Response from Christopher Baker (GM) on 29 Nov 2021
Dear Ms. Anzara, Thanks for taking your time & writing the review. We are really glad that you loved the product & services our property. We look forward to welcome you back at Amari Dhaka very soon. Many thanks & best regards.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The treatment as this hotel was not 5 star worthy. The pool was closed to all guests from 2pm - 5pm to accommodate another group staying there, and even after 5pm hotel guests were not allowed to bring in any outside guests within reason to use the pool. NOT A SINGLE ONE. Breakfast, which is standard complimentary in many lesser hotels was not complimentary here. When asked why, they had no reason other than “its our policy”... i politely asked they share feedback with management. If i knew some or these things before hand i would not have stayed here. On the plus side, the quality of the food was good.
Stayed 2 nights in Jun 2021
Response from Christopher Baker (GM) on 8 Jun 2021
Dear Mr. Asif, Greetings from Amari Dhaka!!! Thanks for taking your time & writing the review. Firstly, we apologies for any inconvenience caused during your stay with us. Kindly note currently we have a sports Group staying with us & as per the contract we will not allow any other guests to use the Swimming pool from 2-5 pm. Unfortunately, you picked the same time to go for swimming. We are genuinely sorry for the inconvenience. Secondly, I would also like to highlight the Swimming pool can only be utilized by the In House guests. And both our Security Department & our Front Office Team members have informed you about the policy & that is the reason why the guests from outside accompanying you to the Swimming pool were not permitted. You also need to consider we are strictly maintaining this policy keeping yours & all other guest's safety in our mind due to the current scenario. We would also like to highlight that you reserved with us with a room only plan & any other five start hotel would would follow the policy of the rate plan or it will be considered as the breach of contract between the property & Expedia. Finally, we are really happy to know that you really liked the quality of our food. We really hope that all the above justifications will be satisfactory to you & we genuinely look forward to welcome you back at Amari Dhaka very soon. Until then please take care & stay safe.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Feb 2021
Response from Christopher Baker (GM) on 6 Mar 2021
Dear Guest, Thanks for taking your time & rating our property. We are really glad that you loved the products & services of our hotel. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Christopher Baker (GM) on 10 Jan 2021
Dear Guest, Thanks for taking your time & rating our property. We are really glad that you loved the products & services of our hotel. We look forward to welcome you back at Amari Dhaka very soon.

8/10 Good

Verified traveller

Stayed 9 nights in Nov 2020
Response from Christopher Baker (GM) on 23 Nov 2020
Dear Guest, Thanks for taking your time & rating our property. We are really glad that you loved the products & services of Amari Dhaka. We look forward to welcome you back at Amari Dhaka very soon. Many thanks & best regards

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Amari Dhaka Management on 15 Mar 2020
Dear Guest, Thanks for taking your time & rating our property. We would love to learn more about your experience at our property. We look forward to hear from you soon.

2/10 Terrible

IshanDatta, New York

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible property and terrible staff, they cursed at my husband! I will be warming everyone not to stay here!
Stayed 1 night in Jan 2020
Response from Kelly Lewis (GM) on 6 Feb 2020
Dear Ms. Ishan, Kindly note we could not find any details of your stay at our property. l investigate further regarding the issue. We look forward to hear from you soon. Kelly Lewis (GM)

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
I enjoyed their services in the restaurant. Excellent food
Stayed 1 night in Dec 2019
Response from Kelly Lewis (GM) on 12 Dec 2019
Dear Guest, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Yogesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Kelly Lewis (GM) on 10 Nov 2019
Dear Mr Yogesh, Thanks for taking your time & rating our property. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low quality amenities. Modern spacious rooms.
Good hotel for a business stay (my 4th stay). Nicer rooms than the Westin but hotel lacks an executive lounge. Security seems pretty good with checks of vehicles and people entering. Bathroom amenities are cheap so bring your own!
Stayed 2 nights in Sep 2019
Response from Kelly Lewis (GM) on 6 Oct 2019
Dear Mr Michael, Thanks for taking your time & writing the review. We are glad to know that you loved the product & services of our property. We have also noted your feedback regarding our amenities & have already escalated the recommendation to the concerned departments. We will certainly try to resolve the issue as soon as possible. We look forward to welcome you back at Amari Dhaka very soon.

2/10 Terrible

Neeraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad
It was bad
Stayed 5 nights in Sep 2019

10/10 Excellent

shreyans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRULY 5 STAR
SUPERB HOSPITALITY , NEAT AND SPACIOUS ROOM , AND SUPER THANKS TO INDIAN CHEF FOR PREPARING JAIN FOOD FOR US ALL 5 DAYS ...LOVELY STAY 10 STARS FRO OUR SIDE ...
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the staff is very nice.
Stayed 3 nights in Sep 2019
Response from Kelly Lewis (GM) on 9 Sept 2019
Dear Guest, Thanks for taking your time & writing the review. We are really glad that you loved our product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2019
Response from Kelly Lewis (GM) on 4 Sept 2019
Dear Guest, Thanks for taking your time & rating our property. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riyad in the 13thfloor and the concierge both gave excellent service. Very nice hotel
Stayed 4 nights in Aug 2019
Response from Kelly Lewis (GM) on 26 Aug 2019
Dear Guest, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

4/10 Poor

Verified traveller

Disliked: Staff & service
check-in service was awful
I went back to Bangladesh from DC after 10 years. I stayed in that hotel for one night. The check-in service was awful. Manager on duty was very rude.
Stayed 1 night in Jun 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay at Amari in Dhaka. The staff is always friendly and helpful, especially in the Cascade coffee shop.
Stayed 4 nights in Jul 2019
Response from Kelly Lewis (GM) on 29 Jul 2019
Dear Mr Thomas, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of our property, especially the Cascade Lobby Lounge. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in a great location!
Stayed 2 nights in Jul 2019
Response from Kelly Lewis (GM) on 24 Jul 2019
Dear Guest, Thanks for taking your time & writing the review. We are really glad that you loved our product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Really good bedroom. Really good breakfast. Great staff
Stayed 4 nights in Jul 2019
Response from Kelly Lewis (GM) on 17 Jul 2019
Dear Guest, Thanks for taking your time & writing the review. We are really glad that you loved our product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Kelly Lewis (GM) on 5 Apr 2019
Dear Mr Guest, Thanks for taking your time & rating our property. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

6/10 Okay

md manzur

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing place to stay but staff needs to put lot of effort to continue their customs. Specially three Male receptionist.
Stayed 1 night in Mar 2019
Response from Kelly Lewis (GM) on 21 Mar 2019
Dear Mr Manzur, Thanks for taking your time & writing the review. Firstly, we are extremely sorry for any inconvenience caused. I have already escalated your feedback to the concerned department. I ensure you we will certainly meet your expectations next time. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent spa, hotel refuses to call taxis
A nice hotel in the modern area of Dhaka, a truly excellent spa (authentically Thai in its technique) where prices can be reasonable if you get a special promotion, good restaurant (Amaya) upstairs, which is also reasonably priced if you get a discount. Cascade downstairs is also very good for a taste of local and excellent (if expensive) coffees. A minus to consider is hotel’s refusal to call taxis – they are not easily available in the streets and Uber does not work well in Dhaka. Unlike food and spa, hotel’s cars are not reasonably priced (a multiple of four to the market). Budget extra time to find a taxi in the streets of Gulshan.
Stayed 3 nights in Feb 2019
Response from Kelly Lewis (GM) on 27 Feb 2019
Dear Mr Alexander, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of Breeze Spa, Amaya Food Gallery & Cascade Lobby Lounge. We are extremely sorry for any inconvenience caused regarding your transportation. I have already escalated your feedback to concerned departments & we will certainly try to meet your expectation next time. Thank you once again for such a constructive review. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019
Response from Kelly Lewis (GM) on 1 Apr 2019
Dear Guest, Thanks for taking your time & rating our property. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good hotel in good location. Excellent staff service and facilities. I would be happy to stay here again with my family
Stayed 2 nights in Jan 2019
Response from Kelly Lewis (GM) on 17 Feb 2019
Dear Guest, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of our hotel. We look forward to welcome you back at Amari Dhaka very soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, modern hotel. 4.5 stars
I liked my stay at the Amari Dhaka. It is a clean, modern hotel with attentive service and spacious rooms. Our room even came equipped with a fridge, small hot plate and microwave so it would be good for long stays. The rooftop pool and bar are very nice although the pool needed a good cleaning during my stay. Avoid the 12th floor rooms as the restaurant on the 13th floor causes noise below in the evening and morning.
Stayed 1 night in Jan 2019
Response from Kelly Lewis (GM) on 3 Feb 2019
Dear Michael, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect right between Gulshan and Banani.
Stayed 3 nights in Jan 2019
Response from Kelly Lewis (GM) on 14 Jan 2019
Dear Guest, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of our property. We look forward to welcome you back at Amari Dhaka very soon.

2/10 Terrible

John

I was angry as soon as I walked in and talked to the reception about my room. The service is VERY poor and I would not recommend this hotel to anyone unless it is paid for by your company. The required a $100 deposit, and after checking out "forgot" to refund the amount. I still don't have it back in my account. Just don't go here...period.
Stayed 1 night in Nov 2018
Response from Kelly Lewis (GM) on 4 Dec 2018
Dear John, It is our immense pleasure and honor to accommodate you in Amari Dhaka, and thank you so much for the feedback . Customer care is among-st our highest priorities. By going through your feedback, I realized that the feedback might be about pre authorization of $100 what was taken upon check in time which was not released yet. May i request to have the booking details related this. I would personally contact with the bank to release the amount quickly. Thank you so much for your feedback once again and looking forward to host you once again.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and buffet. Helpful staff
Excellent, secure hotel with good rooms and amazing international buffet. Great value
Stayed 2 nights in Nov 2018
Response from Kelly Lewis (GM) on 10 Nov 2018
Dear Ms. Elisabeth, Thanks for taking your time & writing the review. We are really glad that you loved the product & services of our hotel. We look forward to welcome you back at Amari Dhaka very soon.

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2018
Response from Kelly Lewis (GM) on 1 Nov 2018
Dear Mr Rajesh, Thanks for taking your time & writing the review. We are really glad that you liked our product & services.We look forward to welcome you back at Amari Dhaka very soon.

8/10 Good

MD Shahed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Kelly Lewis (GM) on 12 Aug 2018
Dear Mr Shahed, Thanks for taking your time & writing the review. We look forward to welcome you back at Amari, Dhaka very soon.

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Kelly Lewis (GM) on 6 Aug 2018
Dear Mr Gerald, Thanks for taking your time & rating our property. We look forward to welcome you back at Amari Dhaka very soon.

8/10 Good

planeh0pper, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great hotel but certainly overpriced particularly buffet dinner and breakfast are very expensive. They should have given a couple of reasonable options as well. I am not asking for budget prices but 50 USD is too much for a dinner in Bangladesh.
Stayed 3 nights in Jun 2018
Response from Kelly Lewis (GM) on 7 Jun 2018
Dear Guest, Thanks for taking your time & writing the review. Kindly note we can ensure you we will certainly look into your recommendation & I would also like to inform you that we our pricing for dinner are very competitive comparing to any other five star property in Dhaka. We look forward to welcome you back at Amari, Dhaka very soon.

10/10 Excellent

Mohammed mohiud, kuala lumpur Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy,homely feel,definitely I will be back again.Close to all the amenities.
Stayed 3 nights in Apr 2018
Response from Kelly Lewis (GM) on 2 May 2018
Dear Mr. Mohammed, Thanks for taking your time & writing the review. We are really glad that you loved staying with us. We look forward to welcome you back at Amari, Dhaka very soon.

10/10 Excellent

Dominic, Montreal,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great smaller hotel with excellent staff
The hotel is more of a boutique hotel but staff is definitely 5 star.The hotel is very clean, very nice wooden floors in the rooms and the restaurants are up to the mark.Linens very nice and shower is rain shower typeThe breakfast buffet is excellent. Really nobody needs more than this in a business hotel. Definitely would return
Stayed 3 nights in Apr 2018
Response from Kelly Lewis (GM) on 27 Apr 2018
Dear Dominic, Thank you very much for taking your time & writing the review. We are really glad that you have really liked staying with us. Its the review like yours motivates us to chase excellence & perfection. We look forward to welcome you back at Amari, Dhaka very soon.