4/10 Lemah
Linda
Mengembara bersama keluarga
30 Sep 2025
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
When we checked in the gentleman at the front desk asked if we would like our room cleaned each day. We replied yes and thanked him for this. When we returned on the next day the room had not been touched. So, the next morning as we were leaving, we told the people at the front desk, and they assured us that it would be taken care of. Upon return that day the room had indeed been properly attended to. When we returned the next day the room had not been touched. I spoke with the gentleman behind the desk and he said that they were moving slowly but would get to it -They did not. The next day the gentleman at the front desk told me that we were on the list for cleaning that day and it would absolutely get taken care of. It did not. We informed the gentleman as we were checking out that he was the one that had asked us if we would like our room cleaned each day and that it had only happened one day and that was due to our continual reminders and inquiries.
We also had an issue with the shower door. As we were taking a shower each day the shower door would slowly walk back open on its own - nearly 2 feet. We told them of that, and they said that they would have maintenance fix it. That happened each day and was finally fixed on the last day of our stay. Although the front desk appeared to be friendly and helpful the actions did not imply that they cared about these issues. The attitude was almost just "sorry there is nothing we can do". By far the most disappointing Marriott.
Linda
Menginap 5 malam pada Sep 2025