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Reviews of Comfort Inn Plymouth

3 out of 5
Comfort Inn Plymouth
40455 Ann Arbor Rd E, Plymouth, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under renovation and there were mattresses on the second floor lobby and numerous boxes by check-in. The property looks tired and the air-conditioning did not work a complaint to the front desk did not do the trick two nights without air conditioning in fairly hot weather. I paid a premium of 350 for the two nights because it was University of Michigan graduation. Expedia should not list a place that is under renovation nor should the place offer Hotel rooms at high prices when they’re renovating, it looked like a mattress store
Stayed 2 nights in May 2024

10/10 Excellent

carol

Travelled with family
The staff was super friendly and the rooms were beyond my expectations
Stayed 2 nights in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Marcelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Hyunsun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable price, clean and friendly staff.
Stayed 1 night in Mar 2024

8/10 Good

Olivia

Stayed 1 night in Feb 2024

10/10 Excellent

John

I stated in the newly remodeled rooms and it was great. Would stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Stayed 1 night in Mar 2024

4/10 Poor

Romita

Travelled with family
Disliked: Cleanliness
Initially, they advertised online that they had a pool, but upon arrival, I discovered that it was not in service. I even took a picture of it. Surprisingly, there are many hotels priced under $80 without a pool. I ended up paying $102 in US dollars. I booked the hotel for my kids, who always enjoy swimming. The main reason for spending extra money was for the pool. We live in Windsor, so I drove for 40 minutes, planning to leave in the morning and return at night. However, this unexpected disappointment ruined my kids' long weekend. They should refund my money considering the circumstances.
Stayed 1 night in Feb 2024

2/10 Terrible

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked into this hotel expecting a peaceful stay, but was rudely awakened by loud remodeling noises and constant knocking starting at 7 AM. Absolutely couldn't rest and had to check out by 9:30 AM due to the disruption. Really disappointing when you're looking forward to some relaxation. Ugh, that's even worse that they didn't do anything about it! Moreover, when I brought up the issue with the staff, all I got was a 'sorry, we're remodeling.' No action was taken to mitigate the noise or offer a solution. Highly do not recommend staying here if you actually want to get some sleep. Additionally, the bathroom door wouldn't fully shut, compromising privacy, and there was water on the floor before we even used it. Between the noise and the room issues, this hotel is a hard pass if you're looking for comfort or a good night's sleep.
Stayed 1 night in Feb 2024

6/10 Okay

roger

Disliked: Cleanliness, property conditions & facilities, room comfort
Timing is everything
The property is currently in the middle of a full renovation... The entire second floor is closed due to the renovations... Pool was closed, water was shut off for a day... No alarm clock needed as I was woken by construction above my room everyday... It is what it is was timing is everything... I just picked the wrong time to stay there... I'm sure once renovations are complete this week be a great place to stay...
Stayed 5 nights in Feb 2024

10/10 Excellent

Elona

Stayed 1 night in Feb 2024

6/10 Okay

Michael, OXFORD

Stayed 1 night in Feb 2024

10/10 Excellent

Ghada

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Feb 2024

8/10 Good

Tammie, BRIGHTON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel
Stayed 2 nights in Feb 2024

6/10 Okay

Carolyn

Travelled with family and small children
Liked: Staff & service, amenities
Nice pool , exercise room and breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com Rewards paid for our stay!
Room was quiet, clean and comfortable. Breakfast was very good and the breakfast hostess did a great job of constantly cleaning tables and countertops. Check in was very easy and we used our Hotels.com Rewards to pay for our stay.
Stayed 1 night in Feb 2024

6/10 Okay

Mark

Stayed 3 nights in Jan 2024

8/10 Good

Eric, Chincoteague

Liked: Cleanliness, staff & service
Hotel Staff were nice but the new pilicy of nit cleaning the room each day seemed unusual to me
Stayed 3 nights in Jan 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it. You’ll regret it.
Wow. Cheap price got me. Came in for a family emergency, didn’t want to spend a lot. Arrived around 12am. Hallways run down, whatever no big deal. It’s cheap. Room had a bug on the sheet. Shower had mold. It was late, decided to suck it up. Went to brush my teeth, black water came pouring out. I packed my bags and went to the Hilton down the street. I tried to get a refund and the property manager declined. They clearly need to trick people out of money to make money. Stay away. I travel a lot, and this is by far, the worse hotel I have ever been in. (And I only lasted less than an hour in total).
Stayed 2 nights in Jan 2024

8/10 Good

SAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable and
Stayed 4 nights in Jan 2024

6/10 Okay

Grace

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine, Gaylord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast, easy check-in
Stayed 2 nights in Dec 2023

8/10 Good

Kevin

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Eric

Travelled with partner
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Friendly Staff, Poor General Maintenance
The front desk and breakfast service was wonderful. The lady that did the breakfast was very attentive to all the guests making them feel welcome. She helped with the waffle maker and answered questions. She engaged with the guests in a very friendly and welcoming way. The comfort was fine, the bed was comfortable and the shower was good temperature and pressure. However on the second night all of the cold water stopped working in our room. There was construction sound all day long. The general maintenance was lacking, the towel rack kept falling, the wallpaper was coming away from the walls. And when they moved our room because of the water issue the new room's bed was not as comfortable. We didn't get any kind of discount for the inconvenience of moving rooms. And it created frustration at the end of our trip when we were supposed to be relaxing and preparing for our drive home. We could have been swimming in the pool but instead we were packing up our stuff to move into a different room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leza

Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was especially nice! Good pool and exercise room hours.
Stayed 4 nights in Nov 2023

4/10 Poor

Susan

Travelled with partner
Issues: Room 149. Wallpaper coming off, bathroom door handle falling off, toilet handle loose (husband fixed), seat loose, toilet very low to ground - hard for older people, sink drain broken, desk chair totally broken, door to cabinet for fridge did not close, dull lighting over sink, no Channel guide, towel bar by shower fell off wall- we fixed, shower pan needs caulking. No pillow top mattress which was in ad description. This room sure needs a lot of maintenance! Hence we will not stay there again! Very disappointed in this place!
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pets
Stayed 2 nights in Nov 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel worked out perfectly.
Stayed 2 nights in Nov 2023

8/10 Good

Robby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk associates were very friendly! Lady in the morning that handled breakfast was on her A Game and was very friendly. Room was clean and pretty nice. Shower head was not great and the water pooled in the shower tub when showering. Other than that great experience!
Stayed 2 nights in Nov 2023

2/10 Terrible

Jody F, San Marcos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to move 3 times the first night as each room was more disgusting than the previous! Absolute the WORST hotel we have ever experienced and suggest you find alternative place to stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Brandi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David, Chicago

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lotsa of improvements happening around the hotel but the rooms are where they need an upgrade. Our sofa couch had worn patches and cigarette burns. That item needs to be retired. When two people are sharing the room, you need shampoo/conditioner/lotion for both parties. Time to rethink the free breakfast too.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good property and good service.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for an overnight. Good value.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with great amenities. Pool, great gym, a variety of breakfast opinions!
Stayed 1 night in Oct 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service
The room smelled of stale smoke or musty carpet.
Stayed 1 night in Sep 2023

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not return. The rooms were dirty. Everything felt sticky from the TV remote & tiles to the light switches and faucet. Ceiling drywall was in poor repair above the shower, our bathroom door knob didn't latch and the door to the room was hard to close.
Stayed 1 night in Sep 2023

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the price point this property was very nice and comfortable.
Stayed 1 night in Sep 2023

4/10 Poor

Luz Maria

Disliked: Cleanliness, property conditions & facilities
Toilet
I could not sleep the room smelled like urine horrible no ventilation i dont mind older rooms if clean but it was the most horrible experience ever . ROOM SMELLED URINE AND NASTY.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kalli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. Top notch. This alone will make me book again when going to a U of M game. Convient location close to Ann Arbor. Quiet street leading to the hotel. Nice pool and weight room. Breakfast was great, everything was fresh. I Highly recommend.
Stayed 1 night in Sep 2023

8/10 Good

Delivery

Stayed 5 nights in Sep 2023