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"Good location for a one night transit through Haneda Airport. Use of the self check in kiosks was cumbersome and required staff assistance, and not enough staffing was available. The superior twin room felt smaller than the advertised size,"

"Everything was excellent, can't really complain. Elevators were quite busy I suppose, but it was also Sakura season, busiest time of the year. I really enjoyed the location, in fact it was tucked just east of the major congestion areas, right next door to a massive arena (got to see Japan wrestling), and connected with a 2 minute walk to Ryogoku station - it was actually quite nice. Highly recommend if you want a spot where you can get anywhere quick, and also calm and tucked in a calm city area. Also, lots of food choices nearby tucked into Ryogoku's south side - loved it. "

"Hotel was good, you can litertally roll over and you are in T3 departures. Great location!"

"Great experience overall just a bit of a sewage smell coming from the bathroom at times."

"Staff were polite and informative and the hotel was clean and modern."

"Main tower where we stayed is older but immaculate. Rooms could use some modernizing. Bed was not super comfortable but useable. Was in a great location, across street from metro, and had a thousand amenities from restaurants, 7-11, and a bowling alley on site. Self service coin laundry was enormous and immaculate. Never tried buffet for breakfast as line was 30 mins+ every day. Rate was really good. Would stay again - no hesitation. "

"Great location"

"This property is beautiful and it's right down the street from the subway system to get you everywhere in the city! Definitely a golden ticket location 🔥🏆"

"We had club lounge access and they didn’t have Coke Zero which is the only drink I drink apart from water. At breakfast there is no bread and no toast. As it is used by a lot of international travellers it wouldn’t be hard to supply these things. As a 5* it should definitely have a smart tv in the room, we had the choice of 7 Japanese channels. Could not get our Netflix account. It advertises as having a pool but you have to pay extra for that. Room was nice, clean with a nice bathroom. Fitted bed sheets need upgrading as rough and cheap feeling. "