Quetzaltenango Department Hotels with Spa

"Tirando a péssima experiência com o check-in, o hotel é muito bom, tem uma ótima vista para o lago."

"Excellent"

"Amazing staff. Just unsafe railing and not finished with construction. "

"I was so lucky to get a last minute booking with them! The space is so cute and and might be one of the best views in San Juan. The entrance was a bit off the beaten path (hidden) but it’s a quick 10 minute walk to the art street. Staff was super attentive even during a black out we had. Very cute vibe too. "

"We had wonderful time! "

"The staff who greeted us at check in was rude, but most of the staff was very friendly and accommodating. Breakfast was good and included. Coffee was amazing. I drank it without creamer and enjoyed it. Our room was equipped with everything we needed, and the water was hot. However, the water flow is very slow and will take a while to rinse shampoo/conditioner out of long hair. To note—some of the employees don’t speak Spanish well, only their dialect. My husband, who speaks 3 languages, had some difficulty with communication (some of the employees, not all). The hotel landscape is beautiful. "

"Beautiful authentically guatemalan property offering great views of the Volcanoes and Lake Atitlan. No direct access to the lake but quick drive or walk to the Pana docks where you can catch a ferry boat to the different villages. Very clean, attentive staff and amazing food! "

"Great location, beautiful hotel grounds, nice pool with water slide, and great views of Lake Atlitan from the hotel property. Parking is free and plenty of space (there are two parking lots). Only downside is there is no fan, fridge or AC, so it can be humid and hot. "

"Check in policy is unclear. The cash policy is listed in FAQ but not noted in the auto message after booking or clearly displayed. It is also misleading when you’re required to leave a credit card for booking. Upon arrival I was told I had to make multiple transactions and my credit card company flagged it as fraud. I had use my limited international cellular service to contact customer service to resolve the issue. Then my room was infested with ants! They were in my bed and suitcase. I had to have my clothes washed. It took 3 days to speak to a manager who didn’t even cover my laundry service. He said this was an expected issue and he gave me Q100 restaurant credit. I expect some spiders but not ants all over the floor, getting into my suitcase and in MY BED."